Pacific Family Medical Practice

01/05/2020

Pleased be advised we will be closed on Monday the 4th of May for the Labour Day public holiday.

Regular opening hours will resume Tuesday the 5th of May, with the practice opening at 7:30am. For any emergencies please call 000 or attend to your local emergency department.

For all non emergencies, you can call the National Home Doctors Service on 13 SICK (13 74 25) to attend your medical needs in the comfort of your own home.

This visit is bulk billed to Medicare for all valid Medicare card holders.

27/03/2020

From Monday, we will be offering phone consults for EVERY patient.

In these difficult times we ask you are kind and courteous to our receptionists, nurse and doctors.

We are all trying our hardest to provide the best care to all patients.

23/03/2020

We've had a lot of patients ringing asking if they can have a phone consult.

Medicare have released telehealth communication for certain eligible patients.
This includes:
- over 70
- over 50 and Aboriginal or Torres Strait Islander
- pregnant women
- if you are parent at home with an under 1 year old
- you are quarantined under the government legislation
- you have been diagnosed with COVID-19
Or
- you have a chronic health condition

We cannot do telehealth consults out of this criteria.

Telehealth is available for regular scripts and any URGENT results.

Phone reception for more details on 3711 2280.

17/03/2020

Testing for novel coronavirus (COVID-19) is only available for people who are feeling unwell AND have travelled overseas in the past 14 days OR have had contact with a confirmed case of the virus.

If you haven’t been overseas or been in contact with a confirmed case, you will not be tested for novel coronavirus (COVID-19) because it is more likely you have another virus such as a cold or influenza.

Just as with any virus, our recommendation is that you stay home if you're feeling unwell, contact your doctor or call 000 in an emergency.

Visit our website to stay up-to-date with the most current advice and if you're concerned, take the coronavirus quiz ➡️ www.health.qld.gov.au/coronavirus

09/03/2020

To our patients,

Do you have any questions regarding coronavirus (COVID-19)? We may be able to help!

A lot of people have been asking about coronavirus. So we thought we'd give you a small update.

Vaccine:-
- No, unfortunately there is no vaccine against COVID-19 as of yet.
- since COVID-19 is a different flu strain to influenza, having a flu vaccine from 2019 will not protect you from the disease, but still good practise to regularly get your yearly flu shot (due to arrive in April)

✋ Hygiene:-
- the best prevention is to practise healthy ✋ hygiene
- when washing your hands sing "happy birthday" twice while scrubbing with soap (or scrub for at least 20 seconds) rinse, then dry with paper towel
- use hand sanitizer when possible
- cough into your elbow, not your hand, or use a tissue and wash your hands immediately after

In relation to face masks:-
- face masks are best used when you are sick to prevent others from contracting the illness
- as stock is limited we cannot give every patient a face mask

The practice:-
- our staff regularly sterilise all public areas including the desk, chairs and door handles so as not to put our patients at risk
- if you see something that needs attention, let reception know and we'll attend to it

If you believe you're at risk:-
- if you have flu symptoms such as fever, shortness of breath, sore throat and cough
AND
- have travelled overseas in the last 14 days
OR
- have come into contact with someone who has travelled overseas in the last 14 days

Immediately contact us on 3711 2280 for more information. Do not come into the practice. This puts others at risk. We can organise a home visit from public health should you believe you're at risk.

Again, we are happy to answer any of your questions. Comment below or call the practice during business hours if you have any concerns.

03/02/2020

Thank you for your patience! Our health engine booking service is now up and running!

29/01/2020

We appreciate your ongoing patience while we aim to fix our Health Engine issues. In the interim, please phone reception to make an appointment. And feel free to call to ask when your appointment is if you have one made.

24/01/2020

Dear Patients,

Unfortunately our online booking service through Health Engine is not running as it should and will be unavailable to use for the next couple of weeks. In this time we will not be sending reminder texts as they are done through the Health Engine service. We have endeavored to fix this as soon as possible. In the interim, for appointments please ring reception on 3711 2280.

Apologies for this inconvenience.

Regards

Hannah at Reception

20/01/2020

From Thursday the 23rd of January Dr Riaz Essof will be away from the practice. He returns Monday the 10th of February. During this time we will be opening at 8am Monday to Friday. Thank you for understanding.

30/12/2019

Opening hours for the next week!

Tuesday the 31st December - 8am-5:30pm ( Dr Ghina will be away today)
Wednesday the 1st of January we are closed for New Year's Day public holiday.
Thursday the 2nd January - 8am - 5:30pm
Friday the 3rd January- 8am - 5:30pm
Monday the 6th January - 8am - 5:30pm
Tuesday the 7th January - 7:30am - 4pm (Dr Farag is away this day)

This week Dr Riaz Essof will be away and he returns Monday the 6th January.

24/12/2019

Merry Christmas from all at Pacific family medical practice. The practice is closed until Friday 7:30am.

11/12/2019