Urban Utilities

Urban Utilities We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

Summer is well and truly here (well, almost – but it certainly feels like it!), which we know brings with it all types o...
28/11/2025

Summer is well and truly here (well, almost – but it certainly feels like it!), which we know brings with it all types of extreme weather events.

Make sure you know what’s fact and what's fiction to help prepare your home for whatever the season throws our way ⛈☀

For all our handy summer tips, check out our blog: https://urbanu.com.au/factorfiction

Today is going to be a scorcher! 🥵 Keep your hydration up today! 💧Remember, you’ll need extra water if you’re out in the...
26/11/2025

Today is going to be a scorcher! 🥵 Keep your hydration up today! 💧

Remember, you’ll need extra water if you’re out in the sun, exercising, or sipping coffee or alcohol.

Here are some useful tips on how you can get set for summer's heatwaves: https://urbanu.com.au/GetSetForSummer

Get set for summer with a simple home check! 🌞💧 See the grated outlet outside your home? It’s your Overflow Relief Gully...
26/11/2025

Get set for summer with a simple home check! 🌞💧

See the grated outlet outside your home? It’s your Overflow Relief Gully (ORG), and it’s small but mighty when it comes to protecting your home.

🌿 Are plants OK nearby? Tap to find out and let us know if you got it right!

Did you know 1 in 10 properties in South East Queensland have non-compliant connections to the wastewater network? In w...
25/11/2025

Did you know 1 in 10 properties in South East Queensland have non-compliant connections to the wastewater network?

In wet weather, our wastewater network can become flooded with stormwater, causing overflows in low-lying areas, impacting homes, businesses and our communities.

We estimate that about three quarters of the stormwater that enters our network comes from private properties.

The best way to reduce overflows is to stop stormwater from entering the wastewater network in the first place.

Play your part in protecting your local neighbourhood by checking your home today: https://urbanu.com.au/OverflowReductionProgram

UPDATE: 2pm, Thursday 27 November 2025 Please continue to avoid contact with part of the Brisbane River as the advice wi...
24/11/2025

UPDATE: 2pm, Thursday 27 November 2025

Please continue to avoid contact with part of the Brisbane River as the advice will remain in place over the weekend.

Thank you for your patience and understanding while we carry out these essential works. We will continue to keep you informed.

For more information visit urbanu.com.au/alert

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⚠️ Important advice: Please temporarily avoid contact with part of the river between Vic Lucas Park at Bulimba and Colmslie Beach Reserve at Murarrie.

A wastewater release has occurred due to recent heavy storms during a critical project. Activities such as swimming, wading, rowing, kayaking or fishing should be avoided in the impacted area.

We also urge everyone to always follow the advice of authorities to avoid contact with waterways during and after heavy rain.

For more information visit urbanu.com.au/alert

With storms forecast for our region in the coming days now is the time to be forecast ready! Some of us know all too wel...
21/11/2025

With storms forecast for our region in the coming days now is the time to be forecast ready!

Some of us know all too well from recent storms that power outages can lead to water service interruptions, as our network needs power to pump water under pressure to your taps.

⚡Follow Get Ready Queensland’s advice to know your risk, plan and pack a kit. Don’t forget to include 10L of water per person in your emergency kit – enough for three days. Store some for your pets too.
⚡You can either use bottled water or fill your own food-grade containers with tap water. Store your water containers in a cool space out of direct sunlight, like a pantry, and refresh them every few months.
⚡The impacts of severe weather events can be felt for quite some time depending on how the situation unfolds. So don’t tip your water out immediately after the weather passes.

Here are some more useful tips on how you can get set for summer storms rolling in: https://urbanu.com.au/GetSetForSummer

What's one tip worth knowing for storm season? Hear from Gavin in our field and logistics team on his top advice ☀⛈Find ...
20/11/2025

What's one tip worth knowing for storm season? Hear from Gavin in our field and logistics team on his top advice ☀⛈

Find out more on how you can get set for summer on our website: https://urbanu.com.au/GetSetForSummer

19/11/2025

That time we made a song about poo....

Today, we launched it live on local radio! You can listen to P-P-P song on Spotify, Apple Music and YouTube Music too.

We’re incredibly proud of our Education Team who collaborated with Brisbane singer/song-writer Emma Dean to create a song with a catchy 80s synthy sound to impart a very important message.

The team will be out and about at kindies right across South East Queensland performing the song live to encourage our young flushers to only flush P-P-P (p*e, poo and paper)!

Plus, it’s – a great time for us to flush the facts: only flush p*e, poo and paper!

One of our talented and passionate educators, Nadia, hit the airwaves today on World Toilet Day to share a song she and ...
19/11/2025

One of our talented and passionate educators, Nadia, hit the airwaves today on World Toilet Day to share a song she and our Education Team recorded about poo.

We asked Nadia about the whole experience. Here’s what she had to say:

🚽 We’re flushing through dunny facts on World Toilet Day! 🚽Test your toilet trivia today!
18/11/2025

🚽 We’re flushing through dunny facts on World Toilet Day! 🚽

Test your toilet trivia today!

UPDATE: 5:45pm, Tuesday 18 November 2025 ⚠️ This advice has been lifted. ⚠️ The signs will be taken down at public acces...
14/11/2025

UPDATE: 5:45pm, Tuesday 18 November 2025

⚠️ This advice has been lifted. ⚠️

The signs will be taken down at public access points in the coming days.

Thank you for your patience and understanding while we complete this once-in-a-generation renewal of the Bulimba-Hamilton Siphon.

- - - - - - - - - - - - - - - - - - -

⚠️ Important advice: Please temporarily avoid contact with part of the river between Vic Lucas Park at Bulimba and Colmslie Beach Reserve at Murarrie.

A wastewater release has occurred due to recent heavy rain during a critical project. Activities such as swimming, wading, rowing, kayaking or fishing should be avoided in the impacted area.

We also urge everyone to always follow the advice of authorities to avoid contact with waterways during and after heavy rain.

For more information visit urbanu.com.au/alert

Did you know Ipswich is one of the fastest growing cities in Queensland? More than 9,000 people chose to call it home in...
14/11/2025

Did you know Ipswich is one of the fastest growing cities in Queensland? More than 9,000 people chose to call it home in the last year, and the population is on track to pass the half-million mark by 2046! 🤯📈

That’s why we’re planning ahead to ensure we’re meeting the water supply needs of local families and businesses, right now and well into the future.

What’s new:
🙌 We have recently completed a major upgrade to the Tantivy Street Pump Station in Tivoli, a challenging feat of engineering due to its unique location between a busy main road and the Bremer River.
🏞️ Built in the ’40s, this upgrade has increased our station’s capacity and suitability for the times, bringing ongoing reliability, flood resilience and sustainable benefits!

Our community count on us to keep things flowing and this upgrade is part of the $69 million we’re investing into essential water and wastewater infrastructure in Ipswich over the next year.

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

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