Urban Utilities

Urban Utilities We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but

our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

Brissie is getting bigger (and how we’re supporting it)!
01/06/2026

Brissie is getting bigger (and how we’re supporting it)!

Water is the essential ingredient for Australia’s ‘salad bowl’🥗Tap to see more!
31/05/2026

Water is the essential ingredient for Australia’s ‘salad bowl’🥗

Tap to see more!

Thea has seen her local community of Lockyer Valley THRIVE with more people and businesses moving in. She shares her fav...
29/05/2026

Thea has seen her local community of Lockyer Valley THRIVE with more people and businesses moving in.

She shares her favourite places in town, and how she’s able to help her community prepare for the future in the latest local edition of Pipeline. Tap to read more!

**Update, 29 May 2026 11.30am** Important advice: Please continue to temporarily avoid contact with part of the river be...
27/05/2026

**Update, 29 May 2026 11.30am**
Important advice: Please continue to temporarily avoid contact with part of the river between Vic Lucas Park at Bulimba and Colmslie Beach Reserve at Murarrie. The advice will remain in place over the weekend.

A wastewater release has occurred due to heavy rain during a critical project. Activities such as swimming, wading, rowing, kayaking or fishing should be avoided in the impacted area.

We also urge everyone to always follow the advice of authorities to avoid contact with waterways during and after heavy rain.

For more information visit urbanu.com.au/alert

1 more week to go! Scenic Rim Eat Local Month is almost here, and we’re thrilled to celebrate the region we’re proud to...
26/05/2026

1 more week to go!

Scenic Rim Eat Local Month is almost here, and we’re thrilled to celebrate the region we’re proud to call home.

From lush rolling farms to vibrant markets and family-run producers, Scenic Rim is truly one of South East Queensland’s most extraordinary places to live, explore, and savour.

And at the heart of it all? Water! The quiet, essential ingredient to the lifestyle we love!

We can’t wait to share the stories of the amazing farmers, producers and small businesses we’re working with. Stay tuned as we celebrate their journey, passion, and the produce they bring to your table.

14 of our experts are taking to the national stage at Ozwater this week to share a range of recent projects, processes a...
24/05/2026

14 of our experts are taking to the national stage at Ozwater this week to share a range of recent projects, processes and learnings, including:
🏡Improving our smoke testing program with customer experience design
🐨Building environmentally sustainable infrastructure so Tarragindi continues to be a great place to live for our community, and local wildlife
🌀Planning for decades, responding in hours: lessons from Cyclone Alfred

Tap through to read more!

We’ve seen some questions from our community that are answered in our FAQs section on our Bulimba-Hamilton Siphon Projec...
22/05/2026

We’ve seen some questions from our community that are answered in our FAQs section on our Bulimba-Hamilton Siphon Project webpage. See here for more details and where you can sign up for future alerts: urbanu.com.au/alert

--

UPDATE 23/5/26/, 3:08 PM:

⚠️This advice has been lifted. ⚠️

The signs will be taken down at public access points in the coming days.

Thank you for your patience and understanding while we complete this once-in-a-generation renewal of the Bulimba-Hamilton Siphon.
--

UPDATE 22/5/26, 7.15 PM:

Following recent sampling of water beyond the active alert zone, the current temporary river alert area has been extended as a precaution.

The elevated results follow significant rainfall earlier this week, which affected our network and increased flows through the system.

FOR THE CURRENT ALERT: Please avoid contact with part of the Brisbane River between the Hawthorne side of the river (opposite Brisbane Powerhouse) to Colmslie Beach Reserve at Murarrie.

We’ll carry out further water sampling and notify the community once the advice has been lifted.

Think we forgot about the older grades? Think again! ‘Let’s Talk Water’ invites students from Year 7 to 12 to dive into ...
22/05/2026

Think we forgot about the older grades? Think again! ‘Let’s Talk Water’ invites students from Year 7 to 12 to dive into South East Queensland’s urban water cycle from source to tap to treatment and beyond. Through real-world examples and engaging visuals students see how water is collected, treated, used, and recycled while exploring exciting career opportunities in the water industry.

Presented by Annabel Hofstee, leader in our infrastructure planning and delivery team, the session connects classroom learning to real-world science, geography, and sustainability and shows students how they can shape a sustainable water future.

🔗 Check it out via https://www.urbanutilities.com.au/community/education-program/lets-talk-water

Visiting Brisbane for ? 💦 Don’t just talk water lets experience it! Here’s your ultimate list of things to do while in ...
21/05/2026

Visiting Brisbane for ? 💦 Don’t just talk water lets experience it! Here’s your ultimate list of things to do while in our river city. 🚤

Take a scenic ferry ride on the Brisbane River; the novelty never wears off!
Stroll in the historic Shorncliffe Pier and feel the sea breeze. 🌊
Swim or kayak at Enoggera Reservoir for a refreshing escape. 🛶
Check out Spring Hill Baths, one of Brisbane’s oldest public pools 🏊‍♂️
Brave the climb up the iconic Story Bridge for epic river views. 🌆
Explore Mt Glorious: rainforest walks, waterfalls, and lookout over Wivenhoe.
Take a day trip to Scenic Rim vineyards, national parks, and breathtaking landscapes. 🌄🍇
If time allows a day trip to Tangalooma which is ranked in the world’s top 100 beaches and home to one of the largest sand islands. 🏖️

And yes… when you flush the toilet, remember it might just flow to Queensland’s largest sewage treatment plant: Luggage Point, operated by Urban Utilities. 🚽💦

💧Water supply update for Rocklea, Kenmore, Kalinga, Inala, and North Ipswich residents 💧We're aware of multiple water pi...
19/05/2026

💧Water supply update for Rocklea, Kenmore, Kalinga, Inala, and North Ipswich residents 💧

We're aware of multiple water pipe bursts across our region, including in Rocklea, Kenmore, Kalinga, Inala, and North Ipswich.

Customers in these suburbs, and surrounding areas, may notice lower-than-normal water pressure, intermittent supply, or temporary outages while repairs are underway today.

Our crews are at each site and are working to restore normal supply as quickly and safely as possible.

We’re sorry for the inconvenience and thank the community for their patience while we carry out these essential responsive works.

For the latest updates by suburb, visit: https://www.urbanutilities.com.au/faults-and-interruptions

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

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