Urban Utilities

Urban Utilities We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

When the weather warms up, we’re blasting the AC, but we’re also using more water. Thankfully, you can put a pretty ser...
01/01/2026

When the weather warms up, we’re blasting the AC, but we’re also using more water.

Thankfully, you can put a pretty serious dent in both your energy and water bills by making a few simple changes during the balmy time of year.

Read more on our blog: Tips for keeping living costs down in summer

✨ Happy Holidays! ✨ Wishing our customers and community right across South East Queensland a fun festive season – whatev...
25/12/2025

✨ Happy Holidays! ✨

Wishing our customers and community right across South East Queensland a fun festive season – whatever that holds for you.

As a 24/7 business, we really appreciate Santa’s not the only one working ‘round the clock!

We're a company of locals supporting locals and we're dedicated to delivering safe, reliable water and wastewater services to our customers and community.

We’d like to thank our field crews, and all the teams you won’t see – in our labs, control room and wastewater treatment plants – who are keeping the water flowing, and the wastewater going, so we can all enjoy this fun, festive time of year.

If you see our crews out and about this week, give them a wave! 👋

Here’s how you can contact us over the festive period: If you have a fault or emergency, call us anytime on 13 23 64. O...
19/12/2025

Here’s how you can contact us over the festive period:

If you have a fault or emergency, call us anytime on 13 23 64.

Our general line (13 26 57) and webchat will be available until 3pm on 24th December 2024, re-opening on Monday 5th January 2026 from 8 am.

You can submit a form or email us and our team will come back to you: https://www.urbanutilities.com.au/contact-us/enquiry-form

UPDATE 16/12/25, 7:30PM: We are aware some customers in St Lucia and Moorooka have been experiencing cloudy water follow...
15/12/2025

UPDATE 16/12/25, 7:30PM: We are aware some customers in St Lucia and Moorooka have been experiencing cloudy water following Seqwater's repair to a damaged water pipe in Indooroopilly today.

This is a temporary issue that sometimes occurs following maintenance activity on our network, and will subside over time. We apologise for the inconvenience and thank the community for their patience and understanding.

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UPDATE 16/12/25, 9:30AM: The pipe has now been repaired and water supply has returned to normal in St Lucia, Indooroopilly and Taringa.

If you live or work in these suburbs and are still experiencing low pressure or no water, please contact us on 13 23 64 so we can investigate.

Thank you for your patience while we responded to this disruption.

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We’re aware some customers in St Lucia, Indooroopilly and Taringa may be experiencing low pressure or no water while Seqwater responds to a damaged water pipe at Indooroopilly.

Seqwater crews are working to complete repairs as quickly as possible, and we’re working to divert water from other parts of the network to restore water supply to customers.

We apologise for the disruption. Thank you for your patience while we respond.

Enjoy the highway to hydration when you see Acca Dacca tonight with free water refill stations set up across Suncorp sta...
14/12/2025

Enjoy the highway to hydration when you see Acca Dacca tonight with free water refill stations set up across Suncorp stadium.

Bring your own reusable water bottle to the show. So long as it’s not made of glass (or metal if you’re in the GA1 Standing area or VIP Snakepit), then you’re good to rock out!

How will we remember this year? We loved all the moments connecting with our community at events right across our region...
12/12/2025

How will we remember this year?

We loved all the moments connecting with our community at events right across our region!

We also navigated the challenges of Ex-Tropical Cyclone Alfred and rising cost-of-living pressures, providing support to our customers when they needed it most.

And to protect the lifestyle we love here in South East Queensland, we continued to upgrade our essential infrastructure and explore smarter ways to maintain our network, ensuring we’re well prepared as our communities and region grow.

A lot goes on behind the scenes to provide safe and reliable water and wastewater services to 1.6 million people across our region every day. Splash through our year in water!

Our in’s and out’s that will save your festive spirit sanity as well as protect you and your home from whatever summer t...
11/12/2025

Our in’s and out’s that will save your festive spirit sanity as well as protect you and your home from whatever summer throws your way – rain, hail or heatwave.

The fridge is stocked, the table is set and you’re manifesting ‘host with the most!’ With all the extra guests around t...
10/12/2025

The fridge is stocked, the table is set and you’re manifesting ‘host with the most!’

With all the extra guests around this holiday season, you might find your water use increases.

Here are a few easy ways to save on water (and money) during the festivities from those in the know in the water biz.

Happy holidays (especially to our hard-working hosts)!

Enjoying some extra showers to cool you down this summer? We hear you! As temperatures rise, every drop counts so now's ...
10/12/2025

Enjoying some extra showers to cool you down this summer? We hear you!

As temperatures rise, every drop counts so now's the time to get set for summer and maker water-wise choices.

Want to know how much water you're really using, try this shower hack!

Update 11/12/25 6:00AM: Crews have completed repairs on the burst water pipe on Edward St, Brisbane CBD and all roads ha...
09/12/2025

Update 11/12/25 6:00AM:
Crews have completed repairs on the burst water pipe on Edward St, Brisbane CBD and all roads have reopened. Please be advise the footpath in the Ann Street to Adelaide Street section has some remaining works pedestrians please take care. We thank the community for its patience while we undertake these essential works.

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Update 11/12/2025 5:00AM:

Crews have completed repairs on the burst water pipe on Edward St, Brisbane CBD with water back on for those properties. We want to thank you for your patience while we carry out these works.

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UPDATE 4:00PM:

Repairs are continuing on a burst water pipe in Brisbane CBD.

Edward Street between Adelaide Street and Queen Street has now reopened to traffic.

Ann Street to Adelaide Street remains closed.

We appreciate your patience while we carry out these essential responsive works.

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UPDATE 7:40AM:

The thoroughfares of Adelaide Street and Queen Street are now open.
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Our crews are responding to a burst water pipe on Edward Street in Brisbane CBD.

Ann Street to Adelaide Street, and Adelaide Street to Queen Street will be closed.

We are working to have Adelaide Street and Queen Street thoroughfares open after 7am.

This is a complex repair and traffic diversions will remain in place until further notice.

We urge pedestrians and drivers to take care.

We’ve all been there when we reach for a soft drink instead of our water (with absolutely no Poker Face). Break that Ba...
09/12/2025

We’ve all been there when we reach for a soft drink instead of our water (with absolutely no Poker Face).

Break that Bad Romance at Lady Gaga and stay hydrated with free water refill stations set up across Suncorp stadium.

Bring your own reusable water bottle to the show. So long as it’s not made of glass (or metal if you’re in the GA1 Standing area or VIP Snakepit), then you’re ready to Just Dance.

Choose water (there’s a Million Reasons)!

The results are in... our new education van officially has a name! With over 140 votes across our platforms, the winnin...
08/12/2025

The results are in... our new education van officially has a name!
With over 140 votes across our platforms, the winning name is... H2GO!

Congratulations to Our Lady of Angels! They created this name as it was an easy- to- say water pun that's positive, catchy and clearly everyone agreed!

Thanks to all who voted and participated in this competition. Give the team a wave if you see H2GO out on the roads!

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

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