AOK Care

AOK Care Experienced disability support coordinators.

At the heart of our service lies a commitment to integrity, empathy, and respect for every individual we have the privilege to assist.

Hi everyone,Quick public service announcement and a plea:  we’re asking all NDIS-related questions, invoices, budget que...
02/07/2025

Hi everyone,

Quick public service announcement and a plea: we’re asking all NDIS-related questions, invoices, budget queries, what-on-earth-is-this-code type stuff, come through your Support Coordinator first. not directly to your Plan Manager (unless you enjoy watching people slowly unravel)

Why? Because in the latest episode of “What Fresh Hell is This? The latest NDIS price guide changes, Plan Managers have copped a funding decrease while being handed a bigger admin workload and stricter compliance rules.

So if you have a question about new funding periods, budgets, line items, invoices, or anything in the NDIS maze, please contact us first. We’ll chase the info, translate the jargon, or politely harass the Plan Manager if needed.

Unless, of course, you belong to one of the Big 4, In that case, feel free to call away. Their on hold music is designed to test the limits of human patience.

This small change will help keep your team functioning, your invoices paid on time, and may prevent the system from quietly collapsing into a smouldering heap of unpaid invoices, and broken dreams.

Thanks as always for being legends.

Sincerely under-caffeinated,
The AOK Team

https://www.facebook.com/share/p/197C9ktR32/?mibextid=wwXIfr
01/07/2025

https://www.facebook.com/share/p/197C9ktR32/?mibextid=wwXIfr

My son Andrew will never get married. He won’t have children, won’t drive a car, and won’t experience many of the things we consider normal, even taken for granted…
But he is happy. And he is healthy.
And that, to me, is all that matters.

When a stranger responds to him with a smile, my whole day lights up. When a girl gives him a kind look, joy bursts not only on his face but through every movement of his body.

It doesn’t take much to be deeply human.

Here is the story:

During a party held at a school for children with special needs, the father of one of the students gave a moving speech that stayed in the hearts of everyone present.

After thanking the school and the staff who work with dedication and heart, he shared a reflection:

"When nothing disturbs the balance of nature, the natural order of things reveals itself in all its harmony."

Then he added, with a trembling voice:

"But my son Herbert doesn’t learn like the others. He doesn’t understand like they do.
So… where is the natural order of things in his case?"

Silence fell over the room.

The father continued:

"I believe that when a child like Herbert is born, with a physical or mental disability, the world is given a rare opportunity: the chance to show the true essence of the human spirit.
And that essence is revealed in how others receive and treat him."

Then he shared a memory:

One day, he was walking with Herbert near a field where some boys were playing soccer. Herbert looked and asked:

— Dad, do you think they’ll let me play with them?

The father knew that, in most cases, the answer would be “no.”
But he also knew that, if they said yes, that simple gesture would give his son a priceless sense of belonging and dignity.

So he timidly approached one of the boys and, without expecting much, asked if Herbert could join the game. The boy looked at his friends, hesitated for a moment, then said:

— We’re losing 3 to 0, there are ten minutes left… Sure, let him come. We’ll let him take a penalty kick.

Herbert ran to the bench with a huge smile. He put on the team jersey while his father, eyes brimming with tears, watched with a full heart.

For the rest of the game, Herbert stayed on the sidelines, beaming.
The boys slowly began to understand what the father saw: his son had been accepted.

Then, in the final minute, Herbert’s team earned a penalty kick.
The boy who had first welcomed him turned to the father and nodded:

— It’s his turn.

Herbert approached the penalty spot with uncertain steps, ball in hand.

The goalkeeper understood right away. He stood between the posts… and then slowly dove to one side, leaving the goal wide open.

Herbert kicked softly. The ball rolled slowly across the line.
Goal.

His teammates erupted in cheers.
They lifted him in the air, hugged him, celebrated him as if he had just scored the winning goal in the World Cup final.

The father ended, his voice broken with emotion:

“That day, a group of boys made a choice…
not to win a game,
but to give the world a lesson in kindness, humanity, and love.”

Herbert didn’t see the next summer. He passed away that winter.

But he never forgot that for one day, he was a hero.

And his father never forgot coming home that night, watching Herbert’s mother hold him in her arms, crying with joy, as he told her about the most beautiful goal of his life.

A reflection on this message:

Every day, we share dozens of jokes, videos, and frivolous content without thinking twice.
But when we come across a story that brings meaning, value, and beauty… we hesitate.

We wonder: Who can I send this to?
Who will truly understand it?

Know that the person who sent you this message believes in you.
They believe that you, too, can be a link in this chain of humanity.

Because each day gives us countless opportunities to restore some order, empathy, and warmth to the world.

As a great man once said:

"A society is judged by how it treats its most vulnerable members.

There have been some significant changes to the National Disability Insurance Scheme (NDIS) that came into effect on 19 ...
23/05/2025

There have been some significant changes to the National Disability Insurance Scheme (NDIS) that came into effect on 19 May 2025. These changes, introduced under Section 33 of the NDIS Act, affect how and when you can access your NDIS plan funding.

🆕 What's Changing?
Under the updated NDIS PACE system, your total plan funding will now be released in smaller instalments over the life of your plan, known as Funding Periods. This replaces the previous system where the full budget was available upfront for 12 months.

📅 Understanding Funding Periods
Funding Periods determine how often and how much of your NDIS funding becomes available. The frequency depends on the type of support:

Quarterly (every 3 months): Most supports will be released quarterly.

Monthly: Home and Living supports, such as Supported Independent Living (SIL), will typically be released monthly.

Upfront: Supports like Assistive Technology or Home Modifications will be funded upfront, usually with a 12-month funding period.

For example, if your new 1-year NDIS plan includes $48,000 for Assistance with Daily Life, you will have $12,000 available at the start of your plan and then an additional $12,000 each quarter until the plan ends. Any unspent funding will roll over to the next funding period but will not carry over to your next NDIS plan.

🔍 Key Points to Remember
Start Date: Funding Periods begin on the date your NDIS plan starts, not aligned to calendar months.

Rollover: Unspent funds within a Funding Period roll over to the next period within the same plan.

No Borrowing: You cannot access future Funding Periods' funds in advance.

Plan Reassessments: These changes apply to new NDIS plans and will also apply to current plans upon reassessment.

🧾 Impact on Service Agreements
It's important to update your service agreements to reflect these changes:

Specify Funding Periods: Clearly outline the funding periods in your service agreements.

Align Services: Ensure that the services provided align with the funding available in each period.

Avoid Overcommitment: Do not commit to spending more during a funding period than the funds available for that period.

📲 Accessing Funding Period Information
You can view your Funding Periods in your NDIS portal as part of your NDIS PACE plan. Your plan manager will also have access to this information. Each support in your plan will now include the number of funding periods it has, specifying the dates and amounts of the upcoming funding periods. It's important that we share this information with the providers you engage, as it will need to be included in their service agreements.

❓ Need Assistance?
We understand that these changes may be complex and this information will affect everyone in different ways. If you have any questions or need further clarification, please don't hesitate to reach out to us. We're here to support you through this transition

29/04/2025

😤 This is why support coordinators sometimes get a bad wrap!

A small minority are taking advantage of participants — billing outrageous hours, submitting invoices with no contact details, and leaving participants in the dark. And to make matters worse, some plan managers are processing these invoices without question, no flag, no follow-up.

This isn’t just poor practice — it’s unethical.

We owe it to participants to do better. Accountability matters. Transparency matters. And trust? That’s everything in this space.

Let’s stop turning a blind eye and start setting a higher standard — for the good of every participant who counts on us.

🚨 We’ve officially entered our main character era… on TikTok! 🎬💃📱That’s right — AOK Care is now on TikTok and we’re brin...
29/04/2025

🚨 We’ve officially entered our main character era… on TikTok! 🎬💃📱
That’s right — AOK Care is now on TikTok and we’re bringing all the good vibes, caregiving tips, feel-good moments, and maybe a dance move or two. 😎💙

Wanna see what care looks like behind the scenes? Or just need a smile in your scroll? We got you. 😄

✨ Follow us, laugh with us, learn with us 👉 .care
Let’s make caring go viral 🚀

Meet Annie Olbertz – Director and FounderAt the heart of our organisation is Annie Olbertz, a deeply committed and highl...
23/04/2025

Meet Annie Olbertz – Director and Founder

At the heart of our organisation is Annie Olbertz, a deeply committed and highly experienced professional in the disability services sector. With decades of hands-on experience as a senior support coordinator, Annie brings a unique blend of expertise, empathy, and unwavering dedication to everything she does. Her career has been defined by a clear passion for empowering individuals with diverse needs, ensuring they receive the personalised care, dignity, and advocacy they deserve.

Driven by her belief in inclusivity, ethical practice, and genuine human connection, Annie founded this company to raise the standard of support services. Her leadership is grounded in integrity and compassion, setting the tone for a service that puts people first—always.

We’re thrilled to celebrate one of our amazing participants who has recently achieved some incredible goals! 🎉With the d...
22/04/2025

We’re thrilled to celebrate one of our amazing participants who has recently achieved some incredible goals! 🎉

With the dedicated support of her Support Coordinator, she was able to find the right services and providers that truly understood her needs and aspirations. Together, they built a support team that empowered her to grow in confidence, independence, and self-belief.

From reaching personal milestones to discovering new opportunities, her journey is a beautiful reminder of what’s possible when the right supports are in place.

At AOK Care , we believe everyone deserves a team that listens, understands, and champions their goals—and we’re so proud to be part of her story. 💜

Welcome, Karen, to AOK Care! 🌟We are thrilled to introduce Karen, our newest Support Coordinator at AOK Care! 🎉Karen bri...
17/03/2025

Welcome, Karen, to AOK Care! 🌟
We are thrilled to introduce Karen, our newest Support Coordinator at AOK Care! 🎉

Karen brings 20 years of personal experience as a carer, giving her a deep understanding of the challenges and victories that come with navigating the NDIS. Her journey as an advocate and support coordinator began in 2022, when she successfully took an NDIS review to tribunal, securing life-changing support for a participant. This experience fuelled her passion for helping others access the services they need, understand their rights, and maximize their NDIS plans.
Karen’s dedication to the disability community is not just professional—it’s personal. Her son is an NDIS participant, and through her firsthand experience, she truly understands what families go through when navigating the system. Watching him gain independence, secure a job, and transition into adulthood has been one of her greatest joys. She knows the importance of tailored supports and is passionate about ensuring every participant has the opportunity to thrive on their own terms.
Outside of work, Karen is a devoted dog mum to her two British Bulldogs, Chewie and Solo, who keep her constantly entertained! 🐶💙 She’s also a strong believer in family, community, and empowering others to live their best lives.
We warmly welcome Karen to AOK Care! We know she will make a positive impact on the lives of our participants. 👏✨

19/01/2025

What do NDIS participants really want from you?

Participants in the NDIS don’t just want expertise—they demand honesty, transparency, and respect. It’s not enough to deliver services; providers must understand the people they serve and treat them as individuals, not profit centers.

Here’s what they really want from you as their provider:

Clear communication: No more excuses, vague responses, or dodging accountability. Participants need honesty, not empty words.
Integrity above all: If you say you’ll do something, do it. If you can’t, admit it. Stop pretending to be something you’re not.
Reliability is non-negotiable: Participants rely on consistent, high-quality support. If you can’t deliver every time, you don’t belong in this space.
Participants are in charge: The power belongs to the participants. Providers who act like they know best need to wake up or get out.
No hidden agendas: Be upfront about your services and costs. There’s no room for hidden agendas.

The NDIS isn’t about businesses building their bottom line—it’s about empowering people to live extraordinary lives. If you can’t meet these standards, participants will—and should—find someone who can.

Mohit Raparia

Address

Brisbane And Surrounds
Dakabin, QLD

Telephone

+61419438555

Website

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