01/12/2025
These warm, friendly faces are the people at the other end of our support line — speaking with thousands of families every day and helping make the journey into early learning feel clearer, calmer and more supported.
Our Family Support Team is based in Australia and always ready to assist with questions big or small, supporting families from those first early searches right through to being part of the Goodstart community.
They can help with:
💛 Understanding your child's eligibility and the right programs for their stage of development
💛 Finding and comparing local centres, including what makes each one unique
💛 Checking availability, booking centre tours and joining waitlists
💛 Navigating Child Care Subsidy, fees and government support
💛 Learning more about our curriculum, routines and educational practice
💛 Step-by-step support with enrolment and settling into care
💛 What sets Goodstart apart
💛 Centre-specific questions, such as inclusions, languages spoken and activities
💛 Support for additional needs or special circumstances
💛 General enquiries, feedback, account questions
Whether you're just starting out or already part of the Goodstart family, our team is here to help make every step easier.
📞 Call our Family Support Team on 1800 222 543
🕘 Monday to Friday, 7am – 5:30pm AEST
🛜 Find a centre: https://brnw.ch/21wXXi5