19/06/2025
Suspicious SMS circulating- HotDoc
Hotdoc have been made aware of a phishing SMS that is circulating, which prompts patients to click on a link that includes "refund-hotdoc".
Many people are currently impersonating others through SMS, phone calls, and emails in attempts to phish unsuspecting individuals. Malicious actors can obtain your phone number or email address from various sources and often pose as representatives from large companies or medical clinics.
Make sure we tell you a few things that only we would know to confirm its from our practice and Hotdoc:
Your Name
The Practice or Doctor’s name
The appointment details or
Information that would be secret and shared with Hotdoc or the practice
If we tell you less than 3 things in any communication, you can always check if the message came from us
For 📧: Our emails will always come from hotdoc.com, hotdoc.com.au or hotdoc.iobut check that the spelling is perfect. We have protections to help your email provider detect if an email claims to be from us but is not from us (SPF/DKIM). Look at your emails and any warnings carefully! (hints from Gmail, from Microsoft)
For ☎️: HotDoc won’t call you, but practice calls will come from this practice’s Phone Number.
For SMS: HotDoc SMS will come from 0409593783 or your Practice Shortcode
For 🌏🔗: all HotDoc links will take you to the hotdoc website
We take patient data security and privacy very seriously. We will only share your information with you, your delegates, or the related practice. Our dedicated security team ensures your data is protected by keeping it in Australia, encrypting it (HTTPS), and implementing MFA. Access is limited to support your healthcare needs and communication with practices, and we promise not to sell your data.
You can read more about it in our Privacy Policy and HotDoc and Security.
Managing the new environment of increased identity fraud and malicious actors can be overwhelming. However, by following a few simple steps, we can protect your personal information and ensure you're communicating with the right parties.
Please don't hesitate to contact us if you require further clarification.
Kind regards
Brookwater GP
