17/02/2026
How to find the NDIS “Price Guide” (and what to check before you sign)
https://youtu.be/jDfa7-n5Qz8
(ABOVE LINK)
Check out our "Youtube" shared Education Channel. NEW. Will Post regularly around different areas.
We’re doing a short video with screen share to show you where to find the official NDIS pricing documents, and how to use them when you’re reviewing invoices, planning supports, or setting up a service agreement.
What many people call the “NDIS Price Guide” usually refers to two NDIA documents:
- Pricing Arrangements and Price Limits: explains the pricing rules and when/how certain charges can apply.
Support Catalogue: the list of support line items and associated price limits.
Link Here: https://www.ndis.gov.au/providers/pricing-arrangements
Key myth-Rusters (balanced and fair and completely RUSP)
-Myth 1 - “If a provider charges up to the price limit, it’s wrong.”
- Rusted - Price limits are caps, and a provider charging up to the limit can be appropriate depending on what it takes to deliver safe, reliable supports (workforce, insurance, supervision, systems, and compliance).
- Myth 2 - “A sole trader and a registered provider company should cost the same.”
- Rusted - Their costs and liabilities can be different, and registered provider organisations may carry additional obligations (including independent audits and ongoing compliance aligned to NDIS registration pathways), and don't forget their commitment to be open to resolving concerns and complaints and answering to the commission, openly and with learning outcome in mind" when resolving each concern.
- Myth 3 - “Service agreements are just admin.”
- Rusted - A clear service agreement supports fair dealing, sets expectations (supports, schedules, cancellations, changes), and helps prevent disputes. For a "NDIS Registered Provider", the organisation is required to review their documents and policies as apart of their internal audit obligations, referring to their continuous improvement registers.
RUSP Thoughts - What we consider “must-do’s” when creating a care plan and service agreement:
- Clear scope: what supports, when/where, and who is responsible for what. We gauge this from the referral form, additional care docs, asking questions about a participant and their ndis goals.
- Clear pricing: how rates apply, what’s included, and when additional charges may apply (so there are no surprises). We need to consider what is fair and reasonable, both for the participant and for the provider to deliver the supports within the Schedule of Supports as per the Care Plan and also the Service Agreement which both Provider and Participant Sign off on, with notes made within the service agreement or adjustments to the Schedule of Supports Quote as per agreement.
- Clear communication: how changes to needs/rosters are managed, and how feedback or complaints are handled. We try to ensure participants, have our easy read docs on communicating and how we will do our roles and support the participant. We consider their level of needs and care and what sort of team require being put together to achieve their requested care plan goals. We also, note that our participants are the same as us, and we alll have times where we will learn independence and also when is a good time to communicate or how to communicate best. It changes with each participant.
Link Here: https://www.ndis.gov.au/providers/pricing-arrangements
We’d love to hear from you:
Where are you at in your NDIS journey, and what’s been the trickiest part—pricing, line items, cancellations, or service agreements?
References (Australia-only, trusted)
- NDIA pricing hub (where pricing documents are accessed): https://www.ndis.gov.au/providers/pricing-arrangements
- NDS – NDIS registration process and audit pathways (factsheet PDF):
- Inclusion Australia – Provider registration overview:
- NDIS Commission / Workforce Capability – NDIS Code of Conduct:
- ACCC – Consumer rights and the NDIS (Australian Consumer Law context):
- NDS – Improving NDIS service agreements:
