West Bundaberg Medical Centre

31/12/2025

24/12/2025

🎄 PUBLIC HOLIDAY OPERATING HOURS 🎄

This festive season, Hello Home Doctor Service will be available to support our patients with after-hours medical care while our practice is closed.

In case of a medical emergency, please call 000 immediately and request an ambulance.

For all other medical needs, either ring our phone number 41522266 (and you will be redirected) or contact Hello Home Doctor Service on 134-100, available 24 hours on Public Holidays.

Please see previous notice for our operating hours during the christmas period.

Wishing you a safe, healthy and happy holiday season from all of us at West Bundaberg Medical Centre.

10/11/2025

01/11/2025

Notice for New and Existing Patients

From 1st November, West Bundaberg Medical Centre will become a Medicare Bulk Billing Practice. What this means for you:-

• No out-of-pocket costs for standard GP consultations – Medicare will cover the full cost of your visit;
• Easier access to healthcare without the worry of upfront payments or gap fees.
• Your health comes first – we’re committed to providing quality care without the financial stress.

If you have any questions about eligibility, services included or how bulk billing works please speak to our reception staff or call us on 0741522266.

Thank you for trusting West Bundaberg Medical Centre with your care. We look forward to continuing to support your health – now with more affordability and accessibility.

Private Fees will still apply for Did Not Attend Fee, Transfer of Medical Records, Private Medical Reports, Insurance Forms, Commercial Driving Licence and other Medicare Items not covered on the eligible service list.

29/10/2025

Medicare Bulk Billing Medical Centre & Skin Cancer Clinic

08/10/2025

You may have noticed we can run late .......

Being late is annoying for you and stressful for the staff and the Doctor. We are keen to fix lateness when it occurs.

One of the problems is that our consultations are running over time. Just 3 minutes extra per consultation means that the doctor is 1 hour late at the end of the morning!

You can help by ....

• Being aware that your time with the Doctor will be about 10 minutes;
• If you need a longer appointment, please request a long consultation when you book your appointment;
• Being understanding if the Doctor suggests you come back to address remaining issues (Perhaps make a written list to share with the Doctor)
• Understanding that a “Short Consult (Fit in)” appointment is for really urgent / ‘can’t wait’ conditions of the day, and deal only with that one urgent appointment.

Thank you for helping us to keep waiting times to a minimum.

Send a message to learn more

07/10/2025

AFTER HOURS MEDICAL CARE for Patients
If you call our Medical Centre outside normal opening hours - Hello Home Doctor Service will answer on our behalf to assist where they can. They will advise:-

• Details for the on-call Doctor and the fee payable;
• If you decline to pay the on-call fee, you will be given a choice of a telehealth consultation by a Third Party Doctor.

Patients can also phone or proceed to the:-

• Emergency Department, Bundaberg Base Hospital, 271 Bourbong Street – phone 41502222;
• Urgent Care Clinic at Central Medical, 53 Commercial Street, Kensington – phone 5316 3245 (Bulk Billing); or
• Emergency Department, Friendly Society Private Hospital, Woondooma Street Entrance - phone 4331 1777 (Private Fee).

We also recommend you access Healthdirect, either by phone on 1800 022 222 or by accessing their website at https://healthdirect.gov.au . Healthdirect is a government-funded service, providing quality, approved health information. You can either check your symptoms online as well as accessing health information or access advice over the phone. This can help you decide if you need to go to hospital or if you can wait to see your GP in the morning. If you need to see your GP the following day, please be sure to call us at 8.00 a.m. and we will do our best to get you in to see your usual GP, if this is not possible, to see one of our other GPs.

healthdirect provides easy access to trusted, quality health information and advice online and over the phone.