Phoenix House

Phoenix House Providing supportive, safe, and trusted counselling services in Bundaberg, Childers and Gin Gin.

Our professional team offer a wide range of counselling and support for people of all ages Phoenix House Association Incorporated has been supporting people living in the Bundaberg region since 1995, originally operating as the ‘Bundaberg Area Sexual Assault Service’. Since that time, we have grown exponentially and now provide a wide range of counselling and support services to people of all ages, for a variety of reasons, while still providing specialist support to people who have been impacted by sexual violence. We are a non-government and registered charity organisation, with many of our services funded through Federal and State Government grants. We work hard to provide a ‘No Wrong Door’ approach to meeting the mental health, therapeutic, and wellbeing support needs of our local and regional communities. If we are not able to provide direct supports, we will assist you in identifying local services who can. Phoenix House offers telehealth and phone consultations when appropriate, allowing clients who are impacted by barriers like geographic location, transport challenges, or public health concerns like COVID-19, to continue to access to service provision and resources. Phoenix House employees meet a range of disciplines inclusive of: Mental Health Accredited Social Workers, Social Workers, Accredited Counsellors, Qualified Mental Health Support Workers and several other disciplines and volunteers congruent with therapeutic counselling, education, and community support. We welcome Aboriginal and Torres Strait Islander people and provide the option of engaging with one of our cultural liaison staff. We are a diverse workforce and welcome people from Culturally and Linguistically Diverse backgrounds, and those who identify as LGBTQIA+. Outside of office hours please contact the below services
Emergencies Call 000
DV Connect Sexual Assault Line - 1800 010 120
National DV 24-hour line 1800 RESPECT - 1800 737 732
Kids Helpline for children and young people - 1800 551 800
Bundaberg Accident & Emergency Department - 4303 8100
Bundaberg Police Service Contact Number - 4153 9111

🌺🌼🌟🦋 A little Sunday Inspiration for YOU🌺🌼🌟🦋
28/02/2026

🌺🌼🌟🦋 A little Sunday Inspiration for YOU🌺🌼🌟🦋

Being trauma-informed in the way we practice care is at the heart of what we do to support the people we see 🩵
27/02/2026

Being trauma-informed in the way we practice care is at the heart of what we do to support the people we see 🩵

How blessed we are to have supporters like Kids & Co. Moore Park Beach 🫶Libby and Kristielle presented us with a $1508 c...
27/02/2026

How blessed we are to have supporters like Kids & Co. Moore Park Beach 🫶
Libby and Kristielle presented us with a $1508 cheque today thanks to the generosity of all who donated during the opening of Sophia's Memorial Garden at their childcare centre.
THANK YOU so much, this is an amazing contribution.
Donations like these help us offer more education and prevention programs in community, because we all need to do what we can to KEEP KIDS SAFE.

- Unpacking Terminology - What does “gaslighting” mean?Gaslighting is a form of emotional abuse where someone tries to m...
26/02/2026

- Unpacking Terminology -
What does “gaslighting” mean?
Gaslighting is a form of emotional abuse where someone tries to make another person doubt their own feelings, thoughts, or reality.
It can include:
❌ Denying things that actually happened
❌ Blaming the victim for their feelings
❌ Twisting facts or events to make the other person question themselves

Gaslighting can leave you questioning yourself — but it is never your fault.
It happens when someone tries to make you doubt your feelings, memories, or sense of reality.
You might hear things like:
“That never happened.”
“You’re overreacting.”
“You’re too sensitive.”

Gaslighting is about control and power, and it can happen in relationships, at work, or in other situations.
Recognising it is the first step toward support and healing.
If this sounds familiar, it’s important to know that help and support are available.

If you need support: Phoenix House is available during business hours on 4153 4299 or anyone can make a referral on our website.
1800RESPECT is available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence. Call 1800 737 732, text 0458 737 732 or visit their website for online chat and video call services - available 24/7.

Sexual harassment in the workplace can be carried out by colleagues, clients or customers. It can include unwanted comme...
26/02/2026

Sexual harassment in the workplace can be carried out by colleagues, clients or customers. It can include unwanted comments, jokes, messages, touching or behaviour that makes you feel uncomfortable, unsafe or intimidated.
If you’re experiencing workplace sexual harassment help is available. 1800RESPECT provides free, confidential support and information for people experiencing sexual harassment, including in workplace settings.

headspace Bundaberg are holding a journalling workshop for youth aged 12 to 25. Such a great opportunity for connection ...
24/02/2026

headspace Bundaberg are holding a journalling workshop for youth aged 12 to 25. Such a great opportunity for connection and support.

One of our Youth Engagement Committee members is hosting this session to share the skills they’ve learned for managing stress and supporting their mental health ✍️

We’ll explore:
• bullet, junk, gratitude & writing journals
• habit, mood & activity tracking
• how to use planners and school diaries better

Bring your own journal or use one of ours to use and keep.

👥 Ages 12–25
📅 February 25 | 🕓 4pm
📍 headspace Bundaberg
😊 Free | ⚠️ Limited spots

🔗 Register here 👉 https://forms.gle/P8trTDwAv56VAkk98

Are you ready to make a meaningful difference in your community? Join us today!We are seeking a compassionate and capabl...
23/02/2026

Are you ready to make a meaningful difference in your community? Join us today!
We are seeking a compassionate and capable Counsellor / Social Worker to join our multidisciplinary team at Phoenix House in Bundaberg. This role is suited to an experienced practitioner who is ready to work with a degree of autonomy while remaining well supported through clinical supervision.
You will provide trauma-informed, evidence-based counselling to children, young people, and adults who have a lived experience of sexual assault, supporting them to improve wellbeing, enhance safety, and build resilience.
Please apply via our SEEK listing.
We look forward to meeting you soon 🙂

At Phoenix House, we provide safe, trauma-informed counselling and support to people impacted by sexual assault and viol...
20/02/2026

At Phoenix House, we provide safe, trauma-informed counselling and support to people impacted by sexual assault and violence.
💜
However, we are not a crisis centre and do not offer 24/7 support.
💜
If you need immediate help outside of our business hours, please reach out to anyone of the listed services.
💜
Your safety matters. If things feel overwhelming, you deserve support right away, even when our office is closed.
💜
We will continue to walk alongside you during our service hours.
💜

- Unpacking Terminology - What does “grooming” mean?Grooming is a pattern of behaviour used to build trust and emotional...
18/02/2026

- Unpacking Terminology -
What does “grooming” mean?
Grooming is a pattern of behaviour used to build trust and emotional connection with a child, young person, or sometimes a vulnerable adult; with the intention of exploiting or abusing them.
It often happens gradually and can include:
⚠️Giving special attention, gifts, or privileges
⚠️Isolating someone from friends or family
⚠️Encouraging secrecy
⚠️Testing boundaries in small ways
⚠️Making the relationship feel “special” or exclusive
Grooming is about manipulation and power, not mutual connection.
It can happen in person or online.

Grooming can be hard to recognise — because it often doesn’t look harmful at first.
It may feel confusing, especially if the person was kind, supportive, or trusted at the beginning.
Grooming can involve secrecy, pressure, or small boundary violations that gradually increase over time.
If you’re reflecting on past experiences and things are starting to make sense in a new way, you’re not alone. What happened was not your fault.

Understanding the signs helps protect children, young people, and vulnerable adults.
For more information you can head to the Bravehearts website
https://bravehearts.org.au/about-child-sexual-abuse/what-is-grooming/

Are you ready to make a meaningful difference in your community? Join us today!We are seeking a compassionate and capabl...
16/02/2026

Are you ready to make a meaningful difference in your community? Join us today!

We are seeking a compassionate and capable Counsellor / Social Worker to join our multidisciplinary team at Phoenix House in Bundaberg. This role is suited to an experienced practitioner who is ready to work with a degree of autonomy while remaining well supported through clinical supervision.

You will provide trauma-informed, evidence-based counselling to children, young people, and adults who have a lived experience of sexual assault, supporting them to improve wellbeing, enhance safety, and build resilience.

Please apply via our SEEK link - https://www.seek.com.au/job/90328703?ref=direct-share-hirer-jobs-list

We look forward to meeting you soon :)

Today we were blessed to attend the opening of Sophia’s Enchanted Garden at Kids and Co Moore Park Beach. Phoenix House ...
14/02/2026

Today we were blessed to attend the opening of Sophia’s Enchanted Garden at Kids and Co Moore Park Beach.
Phoenix House opened its doors and counsellors attended the childcare centre to families, staff and friends when the community was in crisis. It was an honour to be part of such a beautiful coming together for such a gorgeous little girl. 🌸🦋

Our team are so passionate about the work they do. You are here to feel safe and supported.We also truly value your feed...
13/02/2026

Our team are so passionate about the work they do.
You are here to feel safe and supported.
We also truly value your feedback, compliments and complaints, use our link to share yours.
https://forms.gle/nuxpau58eqBQ3ioY7

Address

33 Enterprise Street
Bundaberg, QLD
4670

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+61741534299

Alerts

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