Phoenix House

Phoenix House Providing supportive, safe, and trusted counselling for people with a lived experience of sexual violence.

Support is available for all genders and ages in the 4670 postcode. Referrals can be completed via our website or call 4153 4299. Phoenix House Association Incorporated has been supporting people living in the Bundaberg region since 1995, originally operating as the ‘Bundaberg Area Sexual Assault Service’. Since that time, we have grown exponentially and now provide a wide range of counselling and

support services to people of all ages, for a variety of reasons, while still providing specialist support to people who have been impacted by sexual violence. We are a non-government and registered charity organisation, with many of our services funded through Federal and State Government grants. We work hard to provide a ‘No Wrong Door’ approach to meeting the mental health, therapeutic, and wellbeing support needs of our local and regional communities. If we are not able to provide direct supports, we will assist you in identifying local services who can. Phoenix House offers telehealth and phone consultations when appropriate, allowing clients who are impacted by barriers like geographic location, transport challenges, or public health concerns like COVID-19, to continue to access to service provision and resources. Phoenix House employees meet a range of disciplines inclusive of: Mental Health Accredited Social Workers, Social Workers, Accredited Counsellors, Qualified Mental Health Support Workers and several other disciplines and volunteers congruent with therapeutic counselling, education, and community support. We welcome Aboriginal and Torres Strait Islander people and provide the option of engaging with one of our cultural liaison staff. We are a diverse workforce and welcome people from Culturally and Linguistically Diverse backgrounds, and those who identify as LGBTQIA+. Outside of office hours please contact the below services
Emergencies Call 000
DV Connect Sexual Assault Line - 1800 010 120
National DV 24-hour line 1800 RESPECT - 1800 737 732
Kids Helpline for children and young people - 1800 551 800
Bundaberg Accident & Emergency Department - 4303 8100
Bundaberg Police Service Contact Number - 4153 9111

If you use a hidden or safety phone and are affected by domestic, family and sexual violence it’s important you plan ahe...
01/06/2026

If you use a hidden or safety phone and are affected by domestic, family and sexual violence it’s important you plan ahead for the National Emergency Alert Test. 1800RESPECT counsellors can help you think through your options and plan what feels safest for you.

We are closed today for Show Holiday. If you need support please reach out to 1800 RESPECT (1800 737 732). We will be ba...
27/05/2026

We are closed today for Show Holiday. If you need support please reach out to 1800 RESPECT (1800 737 732). We will be back tomorrow at 8.30am. Enjoy your day whatever you are up to 🍂

We are incredibly grateful to have been selected as recipients of the Dan Murphy’s Regional Giving Program 💙 It's a grea...
27/05/2026

We are incredibly grateful to have been selected as recipients of the Dan Murphy’s Regional Giving Program 💙 It's a great feeling to know we have been nominated by the locals who recognise the value of a service like ours.

Today we were gifted a $1000 donation. Support like this helps Phoenix House continue providing compassionate support for people in our community who need it most.

As a not-for-profit organisation, partnerships and community giving make a genuine difference. It all helps us strengthen the work we do every day across our region.

A heartfelt thank you to Dan Murphy’s and everyone involved in supporting regional communities and local services like ours.

Our clinical team are passionate about the work they do. Here's what they had to say when we asked; In a few words, how ...
26/05/2026

Our clinical team are passionate about the work they do. Here's what they had to say when we asked;
In a few words, how would you describe your counselling approach?
🍀Warm, welcoming, safe and trauma informed.
🍀Being trauma-informed isn’t just part of my work — it’s who I am as a clinician. I recognise that everyone carries a history and a story, and my role is to provide a safe and respectful space for that story to unfold.
🍀Trust and honesty. For clients to open up and begin healing, they need to feel safe and connected.
🍀It's important to me that my client’s experience an environment that feels non-judgemental, authentic and collaborative.
Please note, we have counsellors, social workers, and mental health accredited social workers on the team.
If you need to reach out for support, you can call 4153 4299 or use the referral form on our website.

Kristi McVee shares her advice on how to talk to kids about games and what is safe / not safe!
25/05/2026

Kristi McVee shares her advice on how to talk to kids about games and what is safe / not safe!

Don’t give up on the things that make your heart feel alive.Creativity, laughter, nature, music, people, dreams they all...
23/05/2026

Don’t give up on the things that make your heart feel alive.
Creativity, laughter, nature, music, people, dreams they all matter more than we realise.

Share with us what makes your heart happy?

At Phoenix House, our work is held not only by our team, but by a group of committed volunteers who help steward our org...
21/05/2026

At Phoenix House, our work is held not only by our team, but by a group of committed volunteers who help steward our organisation with care. 🪻
Our Management Committee play an important role in guiding our direction, supporting ethical decision-making, and ensuring we continue to provide safe, trauma-informed services to our community. 🪻
During National Volunteer Week, we’re taking a moment to acknowledge and introduce the people who give their valuable time to ensure we show up the best way we can for all who need our support.
Meet Gaye our Management Committee Treasurer 🪻
🪻How long have you volunteered as a Phoenix House Management Committee member?
I first joined the Management Committee of Phoenix House Association in September 2022.
🪻What inspired you to put your hand up to volunteer with Phoenix House?
I had been aware of the services provided, and in particular, the Bumblebees program from my service club Quota's long association of support.
Following a career as a Chartered Accountant, I draw on my in-depth specialised skill set to assist the Management Committee, provide positive input into the development of organisational policy and provide support for the long-term strategies of the association, in accordance with its Management Committee Charter.
In addition, decades registered as a foster carer have highlighted the continued need for the service this association provides.

Early morning Walk for Awareness. It was a beautiful morning and memorial honouring the 32 people who have lost their li...
21/05/2026

Early morning Walk for Awareness. It was a beautiful morning and memorial honouring the 32 people who have lost their lives due to Domestic and Family Violence and intimate partner violence so far this year.

Address

33 Enterprise Street
Bundaberg, QLD
4670

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+61741534299

Website

Alerts

Be the first to know and let us send you an email when Phoenix House posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share