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Peppermint Lane Services PTY LTD

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Cairns City, QLD
Peppermint Lane Services PTY LTD

We strive to match people up to the supports they need, whether it's Cleaning or Support Work.

09/09/2025

One of our participants has loved joining a photography group at the Botanic Gardens.

Another has become a regular at Rusty's markets, greeting stallholders by name.

And someone else found their tribe at the local swimming pool in Edmonton.

Good support isn’t just about funded hours. It’s about opening doors to the life you want here in Cairns.

What’s waiting for you in the community? Let’s find it together 💚

05/09/2025

Here's what we've learned about NDIS journeys: they're not linear, they're not predictable, and they're definitely not limited by what anyone thinks is "realistic."

Year 1 might be about building confidence.
Year 2 could bring new interests and connections.
Year 3 might see you advocating for others or pursuing a passion.

Your plan will change. Your goals will evolve. Your support needs will shift.

The beauty of the NDIS is that it's designed to grow with you.

At Peppermint Lane, we love being part of these long-term journeys. Watching people surprise themselves with what they can achieve.

Your story is still being written 💚

04/09/2025

Words matter.

A client receives a service.
A participant shapes their own life.

See the difference?

The NDIS was built on this idea.
Not passive recipients of services.
But participants with choice, control, and a say.

Because you’re not just part of the system.
You’re the expert on your own life 💚

02/09/2025

Families and carers, you may ask yourself the questions:

“Is this really helping?”
“Are they happy?”
“Should I say something?”

The answer often lives in what you see.

✨ Smiles after sessions.
✨ A new story to share.
✨ Feeling calmer or more relaxed.

Your role matters. Your observations matter. And you deserve reassurance along the way.

Questions? We’re here for you. 💚

29/08/2025

We hear this question a lot!

Here's the thing - there's no official handbook for this bit. Most people think they should have it all figured out immediately, but that's not how it works.

Some people dive straight in. Others take months to feel ready. Both are completely normal!

Usually, it can take about a month: read your Statement of Supports, research providers, have some conversations, maybe try a session and see how it feels.

But there's no timer running.

At Peppermint Lane, we've walked hundreds of people through this transition. We're in no rush.

Just got your plan? Drop us a message. We get it 💚

27/08/2025

Fun fact: Most NDIS training doesn't cover what to do when it's 35°C and 90% humidity 🌡️

But here in Far North Queensland? That's just another Tuesday.

So we've learned a few things:

🌧️ Wet season = indoor backup plans when storms roll in

☀️ Heat management = timing activities for cooler parts of the day and always remembering to slip, slop, slap!

🦟 Practical stuff = insect-friendly clothing and knowing the best air-conditioned community spaces!

🌴 Embracing it = early morning beach walks, sunset markets, perfect winter days

Our support workers aren't just trained in disability support - they're locals who understand this unique environment.

Because good support adapts to where you live, not the other way around 💚

26/08/2025

Quick reminder: You're not being difficult when you ask questions ✋

Seriously. We need to normalise this:

❓ "Can you explain that in simpler terms?"
❓ "What happens if this doesn't work for me?"
❓ "How do you handle bad days?"
❓ "What are my other options?"
❓ "Can we try a different approach?"

These aren't pushy questions. They're smart questions. This is YOUR support. YOUR life. YOUR choice.

Always 💚

23/08/2025

We’re looking for cleaners who take pride in their work and see the value in every detail. A clean home doesn’t just look good, it helps people feel safe, comfortable, and ready to live independently!

🌿 Flexible shifts
🌿 Supportive team culture
🌿 Competitive pay for quality work
🌿 Work that makes a difference in our community

If this feels like the kind of work you’d be proud of, we’d love to hear from you.

👉 Apply now at www.peppermintlaneservices.com.au

📧 info@peppermintlaneservices.com.au

20/08/2025

What is a Statement of Supports? 📄

Think of it as the “how-to guide” for your NDIS plan. It spells out the funding you have, the goals you’re working towards, how your supports can be used, any conditions, and when your plan will be reviewed.

Here’s what matters most: your Statement isn’t set in stone. If something doesn’t add up, ask questions. If your life changes, it’s okay to speak up and get things updated. That’s exactly what it’s there for.

At Peppermint Lane, we help make sure your Statement of Supports actually fits your life, not the other way around 💚

18/08/2025

🌿 Welcome Mel Kemp to Peppermint Lane Services 🌿

👋 "A warm hello! I'm super excited to join the Peppermint Lane team as a Support Coordinator." - Mel

What drew us to Mel? Her genuine passion for empowering participants and her person-centred approach to support coordination.

With extensive experience in Disability and Community Services across Cairns and the Cassowary Coast, Mel understands that every participant's journey is unique.

💬 "I look forward to working with our participants and the Cairns local community, empowering individuals to achieve sustainable goals and greater independence." - Mel

Mel's approach perfectly aligns with our values - she believes in building confidence and supporting participants to achieve goals that truly matter to them.

We're thrilled to have her join our Far North Queensland team.

👉 If you'd like to learn more about Support Coordination at Peppermint Lane, send us a message today. 💚

16/08/2025

MYTH: 'Once your NDIS plan is approved, you can't change how you use your funding' ❌

REALITY: Your plan should flex with your life ✅

Many participants don't realise they have options:
• Core funding can often be used flexibly across different support types
• You can adjust how you use capacity building funds as your goals evolve
• Support coordination can help you navigate these choices
• Your circumstances change - your plan can too

The NDIS isn't meant to be a rigid rulebook. It's designed to support YOU living your best life.

Confused about your funding flexibility? Our team in Far North Queensland helps participants understand their choices every day 💚

14/08/2025

That moment when someone says "You need a qualified support worker" and you're thinking... do I though? 🤔

Here's the thing - some of the best support we've seen comes from people who just GET IT. They might not have a wall full of certificates, but they have something you can't teach:

They listen. They respect your choices. They adapt when plans change (because life happens!). They see YOU, not your disability.

Sure, training matters. But heart? That's everything.

What qualities matter most to YOU in a support worker? We'd love to hear your thoughts! 💭

Address

Cairns City, QLD
4870

Telephone

+61412799469

Website

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