Mulgrave Complete Care

16/09/2025

04/09/2025

I was visiting Michael, a man in his fifties who had a developmental disability one morning when I saw something that made me stop in my tracks.

The support staff, young and new to the job, was standing in the kitchen with Michael. Michael was sitting at the table, bread in front of him, butter, jam, and a knife all laid out.

What caught my eye was not what was happening, but what wasn’t happening.

The worker wasn’t doing for.
He wasn’t rushing.
He wasn’t taking over.

Instead, he was standing just a little off to the side, leaning against the counter. He wasn’t passive, he was watching with a kind of gentle focus, offering small prompts when they were needed.

“That's right Michael. Take your time.”
“Nice, job Michael.”

It would have been faster, much faster, if the worker had done it for Michael. Michael’s movements were slow and sometimes awkward. The butter was spread unevenly. A little jam slid off the toast onto the table.

But Michael smiled the whole way through.

He looked at the finished toast, his toast, and then looked up at the worker. “Good” he said.

And the worker, without fanfare, said, “Yeah, nice one Michael.”

It was such a small moment. A piece of toast. But it's these small moments that often get stolen from people with intellectual and developmental disabilities. The ordinary acts of making food, choosing clothes, turning on the television. Often those things are done for people instead of with them.

Weeks earlier the young support person had completed a training on a concept called Active Support. Active Support isn’t about creating big dramatic changes. It’s about understanding that every moment has potential. Especially these tiny, deliberate choices, to wait, to guide, to encourage, instead of stepping in.

That morning, Michael didn’t just get breakfast. He got dignity, control, and the quiet joy of doing something for himself.

And all it took was a worker willing to hold back, to stand beside rather than in front.
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Active Support is a 130 minute module available to members of Open Future.

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ID: Title reads: Don't steal small moments from people with intellectual disabilities. Drawing shows a man spreading jam on a piece of toast.

02/09/2025

29/08/2025

We are currently seeking experienced support workers to join our team.
We have a variety of shifts available to support the diverse needs of our clients. From Gordonvale to Palm Cove
We are a long-term disability provider based in Cairns, registered across 12 registration levels. Our team works closely together to provide the best care for our clients. We highly value our team members and ensure you have all the necessary tools and training to excel as a support worker.
Required skills and qualifications include HLTHPS006 Assist clients with medication, and a Certificate III is highly desirable.
All relevant compliance checks. Casual award SCHADS pay rate dependant on skills , experience and qualifications.
Call to organise an interview 40516167
or email your resume to admin@mulgravecompletecare.com.au

19/08/2025

Fantastic day at the Cairns Disability Expo

09/08/2025

Stepped outside the back door of the office at sunrise to be greeted with this view.

31/07/2025

We are currently seeking experienced support workers to join our team.

We are a long-term disability provider based in Cairns, registered across 12 registration levels. Our team works closely together to provide the best care for our clients. We highly value our team members and ensure you have all the necessary tools and training to excel as a support worker.

Required skills and qualifications include HLTHPS006 Assist clients with medication, and a Certificate III is highly desirable.
All relevant compliance checks. Casual award SCHADS pay rate dependant on skills , experience and qualifications.

Please email your resume to admin@mulgravecompletecare.com.au

14/07/2025

𝗠𝗲𝗺𝗯𝗲𝗿 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁: Mulgrave Complete Care is a complete care support service for participants of the NDIS. They are registered providers across 12 registration levels. Their range of NDIS services covers a wide spectrum of supports, assisting the disability sector.

14/07/2025

Sarah Prior

20/06/2025

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16/06/2025

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Please watch

The sector is speaking up- learn what’s happening and how you can take actionThis Isn’t a Cost Cut - It’s a Care CutThe price placed on care is shrinking, an...