30/01/2026
I received the following email today and wanted to share it here for awareness
Effective immediately from 30 January 2026, Cairns Taxis has advised they will no longer be providing direct billing accounts for NDIS clients. This decision is due to ongoing administrative challenges and reflects their position as an unregistered NDIS provider.
Key points from the email:
• All NDIS client accounts with Cairns Taxis are now closed
• Weekly invoicing has ended
• A final invoice is being processed for services provided between 17 and 30 January
Transport going forward:
NDIS participants can continue to use Cairns Taxis. Payment will now need to be made at the time of travel, with a receipt obtained and submitted to the plan manager for reimbursement through the NDIS plan.
I’m sharing this so Support Coordinators and Plan Managers can update participants as soon as possible to avoid confusion or disruption to transport arrangements.
Sharing in case this helps others who may not yet be aware.
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