20/05/2025
At Callala Medical Centre, we are committed to providing a safe, respectful environment for everyone in our community — patients and staff alike.
Unfortunately, we’ve seen a recent increase in rudeness, aggression, and demanding behaviour directed at our reception staff. We understand that health matters can be stressful, but we kindly remind everyone that our team is here to help and deserves to be treated with courtesy and respect at all times.
We have a zero tolerance policy toward any form of abuse, in line with AGPAL standards. This includes aggression, shouting, swearing, intimidation or disrespect — whether in person or over the phone.
Our reception team are often the first point of contact, and sadly, often the first to receive the brunt of patient frustration. While our staff do their best to assist kindly and professionally, they have the right to refuse service to anyone behaving in an aggressive or abusive manner.
To those patients who continue to treat our staff with patience, politeness and generosity: thank you. Your kindness truly makes a difference, and we appreciate you.
Let’s continue to build a community where everyone feels safe and respected.
