Patient Experience Agency

05/08/2025

The secret is out! Growing your practice using a patient-led approach is the future of healthcare.

Request your free copy of 'Patients for Life', written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, and find out how this approach can generate up to five times more revenue for your practice.

Request your free copy here: https://bit.ly/45yWgdO

03/08/2025

Value-based health care.
Health reform.
Measuring patient outcomes.
PROMs & PREMs.
Co-designing with patients.

You have probably heard all these terms bandied about, but do you know what they actually mean and how they will impact the way you deliver care? Find out all the answers in our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice.

In 40 minutes you will find all the answers you have been looking for! Plus you will learn from other practitioners, like Dr. Nathan Castle from Psychology Outcomes, who are already on their journey to adopting some of these approaches.

So what are you waiting for? Watch it now: https://www.patientexperienceagency.com.au/kickstarter-australian-health-reform-webinar

31/07/2025

Have you been hearing the term, "value-based health care" but not sure what it really means? Check out this fundamentals blog to learn the basics of how value-based health care differs to how you may be delivering your care currently.

What is Value-based Health Care? How is Value-based Health Care different to how care is currently delivered? The characteristics of Value-based Health Care. Multidisciplinary teams. Measuring outcomes (PROMs and PREMs). Is Australia adopting Value-based Health Care Health Reform in Australia?

29/07/2025

Keen to learn more about PROMs and PREMs (Patient-Reported Outcome and Experience Measures)? You can access a recording of our free Kickstarter webinar on this topic on-demand here:

Join us as we share everything you need to know about Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs). Learn what they are, why you should be measuring them and how to get started with identifying the right ones to use.

27/07/2025

If you are a healthcare practitioner or provider, it's essential to stay informed about the latest trends and changes in the industry. One of the most significant shifts happening right now in Australia is the move towards a value-based health care approach, which has already changed the way healthcare is delivered in over 30 countries across the world.

To help you navigate this change, we are excited to announce our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice. Learn all about value-based health care, health reform, measuring patient outcomes and all the key shifts you need to be aware of.

So, what are you waiting for? Watch it here: https://bit.ly/3Pvrhuu

Our Kickstarter webinar demystifies the coming health care reform - including understanding value-based health care, partnering with patients and using patient-reported outcomes measures (PROMs and PREMs) - and help you understand what you need to do in your practice to be ready.

24/07/2025

In recent years, there has been a growing recognition of the value of the lived experience of patients and their carers in providing more comprehensive and patient-focused care. In this blog, we share the fundamentals of lived experience - what it actually is, how it is different to a patient voice, how it can help enhance your patients' experiences and outcomes and how you can get started with incorporating lived experience insights into your own practice.

Read here: https://bit.ly/3rhRR0f

What is lived experience? Lived experience in Australia. Lived experience of mental health. Why lived experience is important. What sorts of insights can lived experience provide? Getting started with collecting lived experience insights.

22/07/2025

Improving your patient experience doesn't have to be hard. Download our easy guide to learn 5 easy things you can do today to get started making improvements for your patients.

https://www.patientexperienceagency.com.au/px-download

Ready to make meaningful change to your patient experience but not sure where to start?

17/07/2025

Does the thought of talking to a group of patients to get feedback on your practice make you break into a cold sweat? 😰 It's a common reaction we hear from clients all the time. But we guarantee that the feedback and insights you will gather and the opportunities to improve your practice you will unlock are well worth any sweatiness you might initially feel.

Running a patient focus group doesn't have to be daunting - this blog breaks it down into simple steps for you, showing how easy it can be to host these groups and tap into the treasure trove of insights that can transform your practice. 😃
https://bit.ly/3tiyNzW

What is a patient focus group? Ten steps to running a patient focus group. Top tips for running a successful patient focus group.

15/07/2025

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO

10/07/2025

Did you know that the Australian Charter of Healthcare Rights grants patients the essential right to be partners in their own care? One of the critical components to creating partnerships with patients is increasing the engagement they have with their own care journeys. Our latest blog post explores the various stages of patient engagement and some practical insights on how you can get started with increasing the engagement you have with your patients. Read more: https://bit.ly/46c2wsS

What is patient engagement? Why is patient engagement important to improving patient experiences? What are the six stages of patient engagement in health care? The impact of engagement on patient experience. Promoting patient empowerment to your patients.