Patient Experience Agency

08/02/2026

If you are a healthcare practitioner or provider, it's essential to stay informed about the latest trends and changes in the industry. One of the most significant shifts happening right now in Australia is the move towards a value-based health care approach, which has already changed the way healthcare is delivered in over 30 countries across the world.

To help you navigate this change, we are excited to announce our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice. Learn all about value-based health care, health reform, measuring patient outcomes and all the key shifts you need to be aware of.

So, what are you waiting for? Watch it here: https://bit.ly/3Pvrhuu

Our Kickstarter webinar demystifies the coming health care reform - including understanding value-based health care, partnering with patients and using patient-reported outcomes measures (PROMs and PREMs) - and help you understand what you need to do in your practice to be ready.

05/02/2026

In recent years, there has been a growing recognition of the value of the lived experience of patients and their carers in providing more comprehensive and patient-focused care. In this blog, we share the fundamentals of lived experience - what it actually is, how it is different to a patient voice, how it can help enhance your patients' experiences and outcomes and how you can get started with incorporating lived experience insights into your own practice.

Read here: https://bit.ly/3rhRR0f

What is lived experience? Lived experience in Australia. Lived experience of mental health. Why lived experience is important. What sorts of insights can lived experience provide? Getting started with collecting lived experience insights.

03/02/2026

As a healthcare professional, improving patient experience is a top priority. But where to start? 🤔 Our easy guide to the "5 Things You Can Do Today to Improve Your PX" will equip you with practical strategies to get started with making real change in your practice.

https://www.patientexperienceagency.com.au/px-download

Ready to make meaningful change to your patient experience but not sure where to start?

01/02/2026

Value-based health care.
Health reform.
Measuring patient outcomes.
PROMs & PREMs.
Co-designing with patients.

You have probably heard all these terms bandied about, but do you know what they actually mean and how they will impact the way you deliver care? Find out all the answers in our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice.

In 40 minutes you will find all the answers you have been looking for! Plus you will learn from other practitioners, like Dr. Nathan Castle from Psychology Outcomes, who are already on their journey to adopting some of these approaches.

So what are you waiting for? Watch it now: https://www.patientexperienceagency.com.au/kickstarter-australian-health-reform-webinar

29/01/2026

Patient surveys are great, but in our opinion, every practice should be running patient focus groups. Having a deeper conversation with your patients unlocks a treasure trove of insights and opportunities to improve the experience for your patients.

So indulge us our 'Oprah moment', as today "YOU GET A FOCUS GROUP"! Well, technically you get the insights and skills to run a focus group (but let's not split hairs!), as we share our knowledge from many years of helping our clients run them in this blog: https://bit.ly/3tiyNzW

What is a patient focus group? Ten steps to running a patient focus group. Top tips for running a successful patient focus group.

27/01/2026

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO

25/01/2026

When you’re juggling full clinics, paperwork and constant demands, it’s completely understandable that investing in new skills gets pushed aside — even when you want to deliver the kind of care that truly makes a difference for your patients.

But delivering truly personalised care doesn’t have to mean longer consults. There is a better, more effective way to work — and this is the year to make it part of your everyday practice.

Our LIVE Delivering Personalised Care program gives you practical tools, live learning and personalised coaching to help you embed a personalised care approach confidently and efficiently in every consult.

February and March cohorts are filling fast. If you’ve been meaning to do this, now’s the time.
👉 Enrol here: https://bit.ly/43s5KZN

22/01/2026

Did you know that the Australian Charter of Healthcare Rights grants patients the essential right to be partners in their own care? One of the critical components to creating partnerships with patients is increasing the engagement they have with their own care journeys. Our latest blog post explores the various stages of patient engagement and some practical insights on how you can get started with increasing the engagement you have with your patients. Read more: https://bit.ly/46c2wsS

What is patient engagement? Why is patient engagement important to improving patient experiences? What are the six stages of patient engagement in health care? The impact of engagement on patient experience. Promoting patient empowerment to your patients.

20/01/2026

The secret is out! Growing your practice using a patient-led approach is the future of healthcare.

Request your free copy of 'Patients for Life', written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, and find out how this approach can generate up to five times more revenue for your practice.

Request your free copy here: https://bit.ly/45yWgdO

18/01/2026

What if 2026 was the year you finally became the practitioner you’ve always envisioned — outcomes-focused, collaborative and truly patient‑centred?
Our LIVE Delivering Personalised Care program gives you the structure, support and coaching you need to make that shift real.
You’ll get:
🎓 4 x 1.5‑hour live weekly learning webinars
🎓 1 x 1‑hour personalised coaching session with Shelley Thomson
🛠️ Practical tools to build your own personalised care consultation plan
📘 A downloadable workbook you’ll use long after the program ends
📄 Certificate of completion + CPD recognition

👉February and March start dates are filling fast so secure your place now: https://bit.ly/43s5KZN

15/01/2026

There is a lot of buzz surrounding multidisciplinary teams in healthcare at the moment. This blog dives into the fundamentals of what they are, how they work, why they are gaining popularity and the top 5 common myths around them.

Read it here: https://www.patientexperienceagency.com.au/blog/fundamentals-of-multidisciplinary-teams

What are multidisciplinary teams? How do multidisciplinary teams work? What are the benefits of multidisciplinary teams? What are the most common myths around multidisciplinary teams? Why are multidisciplinary teams becoming more important?

13/01/2026

Keen to learn more about PROMs and PREMs (Patient-Reported Outcome and Experience Measures)? You can access a recording of our free Kickstarter webinar on this topic on-demand here:

Join us as we share everything you need to know about Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs). Learn what they are, why you should be measuring them and how to get started with identifying the right ones to use.