Consumers Health Forum of Australia

Consumers Health Forum of Australia We are the national peak body representing the interests of Australian healthcare consumers.

We work to achieve safe, quality, timely healthcare for all Australians, supported by accessible health information and systems. We do this by:

-advocating for appropriate and equitable healthcare

- undertaking consumer-based research and developing a strong consumer knowledge base

- identifying key issues in safety and quality of health services for consumers

- raising the health literacy of consumers, health professionals and stakeholders

- providing a strong national voice for health consumers and supporting consumer participation in health policy and program decision making

We're excited to have Dr Saba Nabi OAM joining us on 9 December to talk about stigma and health. She'll be sharing her e...
21/11/2025

We're excited to have Dr Saba Nabi OAM joining us on 9 December to talk about stigma and health.

She'll be sharing her extensive experience advocating for culturally and linguistically diverse and refugee consumers in Australia's healthcare system.

You can join us for this webinar here: https://www.chf.org.au/events/chf-talks-2-2025

Yesterday, our CEO, Dr Elizabeth Deveny spoke to ABC Radio National about the Grattan Institute's hospital funding repor...
21/11/2025

Yesterday, our CEO, Dr Elizabeth Deveny spoke to ABC Radio National about the Grattan Institute's hospital funding report.

“We do have a problem, but it’s not just spending, it’s the way the system is structured,” said Dr Deveny.

“There is too much duplication, too little coordination, and too little investment in prevention and primary care. People end up in hospital because the earlier parts of the system aren’t funded well enough.”

Listen to the interview here: https://ow.ly/a55A50XveaJ
Read our media release here: https://ow.ly/gqti50XveaM

The 2024-25 Australian Bureau of Statistics Patient Experience Survey contains data on access to healthcare, barriers to...
21/11/2025

The 2024-25 Australian Bureau of Statistics Patient Experience Survey contains data on access to healthcare, barriers to care, and experiences with services including GPs, specialists, dentists, hospitals and emergency departments.

Some findings strongly align with our recent National Consumer Sentiment Survey, which found millions of Australians are delaying or avoiding care because they can’t afford it. Medicines are at the centre of that story.

"Australians tell us the same thing over and over, they don’t want miracles, they just want the care their clinician recommends to be within reach," said CHF CEO Dr Elizabeth Deveny.

"If governments want to reduce hospital demand, it starts with affordable medicines and timely primary care. Otherwise, people simply get sicker."

"We should listen closely when both the ABS and CHF data tell the same story. People can’t afford the basics and that’s a warning sign for the whole health system."

Do these findings reflect your experience? Let us know in the comments.

You can read the ABS 2024-25 Patient Experience Survey here: https://www.abs.gov.au/statistics/health/health-services/patient-experiences/latest-release
You can Read CHF's 2024 NCSS Report here: https://www.chf.org.au/our-work/national-consumer-sentiment-survey

Joining us for our CHF talks webinar on stigma and health on 9 December is consumer advocate Ally Finnis.She'll be shari...
20/11/2025

Joining us for our CHF talks webinar on stigma and health on 9 December is consumer advocate Ally Finnis.

She'll be sharing with us her lived experience of the stigma she's experienced as a young person navigating Australia's healthcare system.

You can register for the event here: https://www.chf.org.au/events/chf-talks-2-2025

CHF Members get more than a seat at the table; they get access to connections and opportunities such as webinars, joint ...
20/11/2025

CHF Members get more than a seat at the table; they get access to connections and opportunities such as webinars, joint advocacy and shared learning.

Last month, our Voting Members were invited to an exclusive Thought Leadership event, for robust conversations around financial sustainability in the NFP space, sparking open and productive discussions.

In early November, we convened an in-person meeting of the Coalition of Preventative Health, which includes many of our Members. This group play a vital role in advising government on future preventative health funding.

This week, we ran two webinars for Members and Consumer Advocates on applying for national Health Technology Assessment committees. Members were invited to nominate consumers within their organisations to learn the process and boost their chances of selection.

Want to get in on the action? Get in touch here: https://www.chf.org.au/get-involved/membership

Consumer Opportunity!The Australian Government Department of Health, Disability and Ageing has commissioned the National...
18/11/2025

Consumer Opportunity!

The Australian Government Department of Health, Disability and Ageing has commissioned the National Health and Medical Research Council - NHMRC to develop an updated NHMRC Statement on Electronic Ci******es. The Statement will reflect the latest evidence on the marketing and use of e-cigarettes and their impacts on individual and population health.

The NHMRC is seeking two consumer representatives to join the advisory committee to help ensure the statement and supporting materials will be clear, relevant and accessible.

To apply or learn more follow this link: https://www.chf.org.au/get-involved/consumer-engagement-opportunities/electronic-cigarettes-advisory-committee-consumer-representatives

CHF is excited to announce Priscilla Brice CEO of National Mental Health Consumers Alliance as one of our speakers for o...
17/11/2025

CHF is excited to announce Priscilla Brice CEO of National Mental Health Consumers Alliance as one of our speakers for our upcoming CHF Talks webinar: Discrimination, and how it prevents consumers seeking the care they need.

Priscilla is also a Board Director of People with Disability Australia. Priscilla identifies as q***r and neurodivergent, with lived experience of mental health challenges. Previously, she was CEO of BEING Mental Health Consumers NSW and founded All Together Now, Australia’s leading racial equity organisation. Priscilla holds an MBA in Social Impact (UNSW), is a Churchill Fellow, and a Graduate of the Australian Institute of Company Directors.

Join us for this webinar here: https://www.chf.org.au/events/chf-talks-2-2025

CHF is excited to announce Lucy Clynes CEO of Hepatitis Australia as one of our speakers for our upcoming CHF Talks webi...
16/11/2025

CHF is excited to announce Lucy Clynes CEO of Hepatitis Australia as one of our speakers for our upcoming CHF Talks webinar: Stigma, and how it prevents consumers seeking the care they need.

Lucy has extensive peak body governance experience and a track record of building strategic partnerships to achieve policy and funding outcomes. She was previously a practicing lawyer and has a strong interest in national innovation and health data policy. Lucy sits as a member of the Australia Government’s Blood Borne Virus and Sexually Transmissible Infections Standing Committee.

You can register to join us for this talk here: https://www.chf.org.au/events/chf-talks-2-2025

One of the things we asked you in our National Consumer Sentiment Survey (NCSS) was: Are you able to access the health y...
14/11/2025

One of the things we asked you in our National Consumer Sentiment Survey (NCSS) was: Are you able to access the health you need, when you need it? Nearly half of the people we surveyed said that there was at least one time in the last year that they hadn't accessed healthcare they needed.

The most common reason for this was that the service wasn't available at the time they needed it (37.5%), closely followed by they couldn't afford it (34%).

We need more healthcare workers and services that are more affordable to meet the needs of the community.

You can read more about the findings of our NCSS here: https://www.chf.org.au/our-work/national-consumer-sentiment-survey

Consumer voices matter. The PaRIS Patient Advisory Panel Webinar, co-organised with the OECD will explore how patient-re...
13/11/2025

Consumer voices matter. The PaRIS Patient Advisory Panel Webinar, co-organised with the OECD will explore how patient-reported data and lived experience can drive health systems that truly put consumers at the centre.

Our CEO, Dr Elizabeth Deveny, will join a panel of consumer representatives and experts to share insights from PaRIS Cycle 1 and discuss how these findings can help influence better health policy to create real change.

Lived experience is the most powerful evidence. Be part of the conversation. Register here: https://meetoecd1.zoom.us/webinar/register/WN_377-m4jlTuqdTKP8hmSSKQ #/registration

Over the past two days, representatives from CHF were please to attend and present at the National Multicultural Health ...
13/11/2025

Over the past two days, representatives from CHF were please to attend and present at the National Multicultural Health and Wellbeing Conference 2025.

Consumer voices were heard throughout, with advocates, government representatives and sector leaders sharing insights and experiences and discussing how we can bring together lived experience, research and advocacy to create real change. Speakers emphasised that data and evidence are vital for policy impact, but current data often fails to capture diverse needs accurately.

Preventative health was a major focus, along with the fact that stigma and bias remain widespread across the health system. Speakers emphasised that tackling racism in health should be the responsibility of systems and structures, not the people affected by it. There was also a strong call for leaders to think globally but act locally, and represent the needs and preferences of all Australians.

Multiculturalism is mainstream, and inclusion means more than presence; it’s about power and collaboration.

Connections and conversations at the conference were just as valuable as the presentations. It was great to see members of the Consumer Assembly and member organisations. This shared commitment to working together is helping build a more inclusive and equitable health system for multicultural communities.

The Australian Multicultural Health Collaborative
Federation of Ethnic Communities' Councils of Australia - FECCA
VicHealth

Address

Level 5, 15 Moore Street
Canberra, ACT
2601

Opening Hours

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Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61262735444

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