31/08/2021
Acacia Podiatry and Acacia Speech Pathology is an allied health clinic, newly located in Casuarina. The successful applicant will join a team of two therapists, managing the reception area and administration tasks to support smooth clinic operations.
Advertised as full-time (8:30am-5pm), but flexible for the right applicant.
MAIN DUTIES / RESPONSIBILITIES:
ā¢ Carry out office admin to a high standard including:
Ā» Professional reception duties such as greeting clients, being responsive to their needs, and helping to coordinate smooth client flow
Ā» Delightful phone, email and written communication with clients, staff and other parties that correspond with the business such as referrers and associated businesses.
Ā» Routine tasks such as data entry, diary management, patient bookings and billings, with a strong attention to detail.
Ā» Financial tasks including the handling of cash and entry / balancing of electronic transactions. .
Ā» Supporting client file organisation, such as storing and tracking referrals and entering / attaching patient health information (e.g. medical results).
ā¢ Proactively promote retail sales within the clinic by engaging with customers, conducting shoe fittings, and maintaining stock levels and displays
ā¢ Provide clinical support to allied health professionals as directed, including activities such as cleaning instruments, preparing resources for clients and facilitating the collection of clinical devices.
ā¢ Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures.
ā¢ Display exceptional customer service, through developed communication, conflict resolution, and the genuine expression of empathy / understanding.
ā¢ Demonstrate team work with colleagues and the ability to be proactive about the development of the business to improve itās processes and customer experience.
REQUIRED SKILLS & EXPERIENCE
ā¢ A professional and friendly manner, with the ability to communicate well and develop a strong professional relationship with clients to ensure smooth business operations.
ā¢ Work collaboratively and harmoniously with others.
ā¢ Excellent verbal and written communication.
ā¢ Demonstrated trusted experience in handling cash and electronic transactions
ā¢ Competency and efficiency using computers and mobile devices, with proficiency using Microsoft Office other email applications, with the ability to learn new applications, including practice management software.
ā¢ Time management and organizational skills to allow completion and prioritisation of reception duties and administration tasks.
ā¢ Compulsory possession of a valid Ochre Card and police check.
DESIRABLE SKILLS / EXPERIENCE
ā¢ Experience in health administration
ā¢ Past sales experience (desirable)
