09/05/2025
We understand that when coming to visit a Specialist there can be quite a bit of anxiety, which can sometimes be directed towards our dedicated team. As part of our commitment to maintaining a positive atmosphere, we want to reiterate our zero-tolerance policy towards abusive and disrespectful behaviour.
We would like to emphasise the importance of maintaining respect and understanding in all interactions, especially when dealing with our staff. Our team work hard to ensure that every patient is attended to promptly and with the utmost care.
Abusive or disrespectful behaviour not only affects the morale and well-being of our team, but also detracts from the supportive and caring environment we strive to create at NIPM. Every member of our staff deserves to work in a respectful and safe environment.
Whilst we empathise with the frustration caused by appointment wait times or health concerns, it’s crucial to remember that being rude or disrespectful is never appropriate.
For more information about this policy, please visit our website.