17/09/2025
The following email has been sent to patients today. This change is effective immediately.
Flu-like Symptoms Policy Update
Recently, we have seen an increase in patients presenting with flu-like symptoms. As a result, we have reviewed our current policies for seeing unwell patients.
Our priority is to keep all patients, staff, and the community safe. If you have any of the following symptoms, please notify us before entering the practice:
โข Fever
โข Cough
โข Sore throat
โข Fatigue
โข Body aches
โข Sneezing
โข Blocked or runny nose
โข Vomiting
โข Diarrhoea
Practice Policy
โข All patients over the age of 5 years who have any of the above symptoms and require a face-to-face appointment must complete a COVID-19 and Flu RAT test on the day of the appointment.
โข Please place your completed test in a zip-lock bag and bring it with you.
โข If your test is negative, you will be asked to wear a mask inside the practice and wait outside until your appointment.
โข If your test is positive, please call us before attending as we may need to adjust your appointment.
We remind patients to be mindful that some members of our community (which includes our staff and our patients) have no or low immune system and they are at higher risk of complications from flu-like illnesses.
We appreciate your cooperation and understanding as we work to protect the health of everyone in our care. Should you have any queries r concerns, please contact our Practice Manager.