31/08/2020
Good news story!
Masks have become part of our everyday lives but can be a real nuisance when trying to wear our cochlear implants, hearing aids, and/or glasses (limited real estate!). Recently a recipient had lost their Cochlear N7 sound processor after multiple mask adjustments while out shopping. After retracing their steps, they were still unable to find their device. One of our clinics was able to provide a loan device immediately to keep the recipient on the air, but what to do for a permanent replacement?
- Did they have it connected to a smart phone for the “find my hearing device” feature to help locate it? No.
- Did they have their device included in home and contents insurance or investigate other insurance options? No.
- Did their health fund include cover for replacement of a prosthetic device? No.
After trying to organise a new device through every funding avenue available, it was looking like a new purchase out of pocket.
Fortunately, the team at Bunnings Warehouse Australia recognised the device as a Cochlear Australia and New Zealand sound processor and called the Cochlear help line who traced the serial number back to the recipient.
After much frustration, stress, tears, and searching, the processor was reunited with its owner!
So, a reminder if you have a cochlear implant or other hearing device;
- Check you still have them if you need to adjust your mask
- If you have home and contents insurance, you should consider including your sound processor in your policy
- If your phone and sound processor is compatible you should enable the device location settings.
If you need any support with your hearing implant, please feel free to contact our clinic or ask your audiologist for information specific to your circumstance.