MCT care - Disability Care

24/03/2026

23/03/2026

If you suspect NDIS fraud or non-compliance, you can report it by:

💻 Completing our online tip-off form.

📞 Calling the NDIS Fraud Reporting and Scams Helpline on 1800 650 717.

🗣️ Telling a trusted friend, family member, nominee, provider or local area coordinator who can notify the NDIA.

Learn more at 💻 https://ow.ly/1RSE50Yw9mQ

04/03/2026

02/03/2026

Working overtime?

Some awards and enterprise agreements let you take paid time off instead of being paid overtime rates for working outside your ordinary hours. This is also known as time in lieu (TIL) or time off in lieu (TOIL).

If you choose to take TOIL, it’s important to remember that most awards say you need a written agreement with your employer.

Most awards also say you can’t be forced to take TOIL instead of being paid for overtime.

26/02/2026

NDIS providers must act swiftly to report and manage serious incidents.

Under NDIS legislation, registered providers must notify the Commission within 24 hours of first becoming aware of serious incidents connected to NDIS supports. This includes:

🚨 death or serious injury of a person with disability
🚨 abuse or neglect
🚨 unlawful sexual or physical contact, or assault
🚨 sexual misconduct against, or in the presence of, a person with disability.

These requirements also apply to alleged incidents.

Reports must fully document the incident and actions taken to protect the participant's safety and wellbeing. Submissions are made via the Registered Providers Portal: https://bit.ly/4jniWG2.

Delays in reporting or failure to notify the Commission can result in enforcement action including fines, banning orders, or other compliance measures.

For guidance on reportable incidents and provider obligations, visit https://bit.ly/4ai48UR.

13/02/2026

Participant Support Officers provide face-to-face assistance and support to participants, carers and the public at our offices. 🧑‍💼

They can assist with participant enquiries, help with forms and provide information about the NDIS.

Find your nearest office at 💻 https://ow.ly/hXyh50Y97YH

12/02/2026

The first NDIS Worker Screening Checks issued in 2021 have now reached their renewal period, marking an important milestone for the NDIS Commission.

Workers whose clearances are reaching expiry will receive renewal notifications from the state or territory authority that issued their Check. The NDIS Worker Screening Database (NWSD) is also notifying employers – including registered and unregistered providers, and self-managed participants – when workers linked to them in the NWSD need to renew.

Workers with Checks due to expire within 90 days must apply to renew so they can continue working in risk-assessed roles. Providers are required to remove workers from these roles if their clearance expires.

Workers who'd like to check the expiry date of their Worker Screening Check can either:

• Refer to the confirmation material sent to them by the state or territory authority that issued their Check
• Request this information from their employer (to which the worker should be linked on the NWSD)
• Refer directly to the state or territory authority that issued their Check

Check the comments for information relevant to providers and workers.

28/01/2026

Code of Conduct fair pricing video.

07/01/2026

Before choosing an NDIS service provider or support worker, add this to your checklist ✔️

The Digital Compliance Register lets you check whether the NDIS Commission has taken any compliance action against an organisation or individual. It’s a quick and easy way to make more informed choices about your NDIS supports and services.

Access it here: https://bit.ly/digital-compliance-register

05/01/2026

Home fires are a serious risk for people with disability. Taking the right steps as a provider or worker can save lives.

Our Fire Safety Provider Alert, developed in consultation with Fire Rescue Victoria, gives NDIS providers and support workers practical guidance on:

🔥 Identifying fire risks
✅ Taking action under the NDIS Code of Conduct
🚨Developing home escape and emergency plans
👥 Supporting participants safely and effectively during emergencies

Read the alert and download the Quick Reference Guide to print, display and make every participant’s home 'fire safe': https://bit.ly/4nAVkOY.