20/01/2026
Thank you to this family for providing such moving and meaningful feedback after the loss of their mum. 💕
"On behalf of our entire family, I would like to extend our deepest gratitude for the exceptional care, professionalism and warmth you provided during what has been one of the most challenging times of our lives. From the very first moment we called to arrange for Mum to be picked up, we felt supported. The courtesy call letting us know you were on your way was a small gesture that meant the world to us, providing a sense of peace and preparation. We were particularly moved by the way you prioritised Mum’s dignity at every turn, your guidance on how to navigate those first difficult moments was incredibly appreciated.
In a time when we felt overwhelmed and unable to navigate the path ahead, your team stepped in and carried us through every step of the journey. We were consistently impressed by every timeline and "next step" you provided was met with perfect efficiency, allowing us to hold faith in the process without any added stress. No request was too small or too large. Your team navigated our needs with grace, ensuring we could be with Mum throughout her entire journey from start to finish. A special and heartfelt thank you must be given to the morticians. Mum looked absolutely beautiful—exactly as she would have wanted. Seeing her presented with such perfection and care brought us immense comfort.
Knowing that Mum was in such capable and kind hands from the moment she left our home until she was returned fills us with happiness and peace. We will always remember the service you provided not just as a professional service, but as a genuine act of care for our family.
Thank you again for everything you have done for us."
