TLC Independent Living & Support Services

TLC Independent Living & Support Services We are take a holistic approach on helping people throughout the community with a disability

Christmas lights hunting
19/12/2025

Christmas lights hunting

Making sure I am on my best behaviour today!
18/12/2025

Making sure I am on my best behaviour today!

Merry Christmas 🎄 TLC Christmas party
18/12/2025

Merry Christmas 🎄 TLC Christmas party

Traumatic Brain Injury (TBI): How Our Support Workers Approach CareA traumatic brain injury can change how a person thin...
15/12/2025

Traumatic Brain Injury (TBI): How Our Support Workers Approach Care

A traumatic brain injury can change how a person thinks, feels, moves, and copes with everyday life. For many NDIS participants, the effects of a brain injury aren’t always visible — but they are very real.

That’s why our support workers take a person-centred, trauma-informed approach, focused on safety, consistency, and respect.

We Start With Understanding the Person

No two brain injuries are the same. Our support workers take time to learn:
• What the participant finds difficult
• What triggers fatigue, overwhelm, or confusion
• What helps them feel calm, safe, and supported
• How their injury affects memory, emotions, or behaviour

We don’t assume. We listen.

We Slow Things Down

After a brain injury, processing information can take longer.
Our support workers:
• Speak clearly and calmly
• Give one instruction at a time
• Allow extra time for decisions
• Avoid rushing or pressure

Supporting independence means working at the participant’s pace, not ours.

We Support Cognitive & Emotional Regulation

TBI can affect mood, impulse control, and emotional responses.
Our workers:
• Recognise when behaviour is communication
• Use reassurance instead of correction
• Reduce stimulation when someone is overwhelmed
• Support emotional regulation and self-confidence

Compassion always comes before compliance.

We Support Daily Living Without Taking Over

Our goal is to assist, not replace, skills.
Support may include:
• Prompting and reminders
• Breaking tasks into smaller steps
• Supporting routines and structure
• Encouraging rest when fatigue appears

Small wins matter — and we celebrate them.

We Work Holistically

Brain injury affects the whole body. Support workers are guided to consider:
• Fatigue levels
• Sleep and rest needs
• Nutrition and hydration support
• Sensory sensitivities
• Stress and nervous system load

This holistic awareness helps reduce setbacks and burnout.

We Value Consistency & Trust

Consistency builds safety.
Where possible, we aim for:
• Familiar support workers
• Predictable routines
• Clear communication
• Gentle transitions

Trust is foundational to recovery and wellbeing.

We Work as a Team

Support workers collaborate with:
• Support Coordinators
• Allied health professionals
• Family and carers
• Naturopathic and holistic supports (where appropriate)

Care works best when everyone is aligned.

Our Philosophy

We don’t “manage” people with brain injury —
we support humans living with one.

Respect. Patience. Dignity.
That’s how real support creates real change.

Are you ready for 2026?
11/12/2025

Are you ready for 2026?

Love taking this client to this library. It is so colourful.
10/12/2025

Love taking this client to this library. It is so colourful.

Happy art class! Christmas goodies for everyone
09/12/2025

Happy art class! Christmas goodies for everyone

Sad only a handful of staff could make today - but we had fun! Great company, great food and hopefully happy support te...
07/12/2025

Sad only a handful of staff could make today - but we had fun! Great company, great food and hopefully happy support team. Check out the 2025 award winners!

✨️❣️🎄 and thanks to for another excellent hosting.

Staff party ready ❤️
07/12/2025

Staff party ready ❤️

Meet Nanada. Nanada has grown with us and fits in with everyone. She is always up for meeting new people.
04/12/2025

Meet Nanada. Nanada has grown with us and fits in with everyone. She is always up for meeting new people.

Today, we’re recognising International Day of People with Disability (IDPwD).The day promotes awareness, understanding a...
03/12/2025

Today, we’re recognising International Day of People with Disability (IDPwD).

The day promotes awareness, understanding and acceptance of people with disability.

What does this day mean to you?

Meet Laurel! Laurel is now doing VA admin work for us, so you may get the occasional phone call and follow up from her...
03/12/2025

Meet Laurel!

Laurel is now doing VA admin work for us, so you may get the occasional phone call and follow up from her as she works quietly in the background.

Address

4/39 Elgin Street
Enoggera, QLD
4053

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