Prom Country Aged Care

19/02/2026

Introducing our new Care Manager, Kirsten Amos!

We are pleased to formally introduce Kirsten Amos, who commenced in the role of Care Manager on 9 February 2026.
Kirsten brings with her 15 years of aged care experience and over 20 years in nursing, offering a depth of expertise, leadership and clinical knowledge.
We are delighted to welcome her and are confident that her passion, professionalism and commitment to high‑quality care will greatly enrich our team.
Kirsten has already integrated seamlessly into the organisation, and we look forward to the positive impact she will continue to make in her role as Care Manager.

Welcome Kirsten!!

17/02/2026

In two weeks, we will be welcoming the Residents’ Experience Team to Prom Country House.
The video linked below provides a clear overview of the purpose of the Residents’ Experience Survey, how the survey process works, and what to expect if you are invited to take part.
The Residents’ Experience Survey offers an important opportunity for aged care residents and their families to share their thoughts and experiences regarding the care they receive in their home.
🔗 Watch the video here:

This video summarises the purpose of the Residents’ Experience Survey, how it works and what to expect if you are asked to participate. The Residents’ Experi...

04/02/2026

Are you a Lifestyle and Leisure Superstar?
Are you dedicated to improving the lives of our older people?
If you answered yes, we would love to hear from you!!!

For all enquires and applications please contact:
Carolyn Little- Human Resources Manager
Email: carolyn.little@promcountryagedcare.com.au
Phone: 5682 0889

11/12/2025

A lovely message we received from one of our community members.
We love receiving your feedback.

🎄Christmas at PCAC is all the brighter with the work of the Lifestyle team. Colour coordinated this year per area. I spied this treat in the Blue area. 🎄

21/11/2025

Prom Country Aged Care's Annual General Meeting
Date: 28 November 2025
Time: 11.00 am- 12.00 pm
Location: Prom Country House
We would love to see you there!!!

09/11/2025

Happy Tuesday, Everyone!!!!
A New Era in Aged Care Begins! 🌟
1 November 2025, the New Aged Care Act went live!!!!

Australia’s aged care system has officially entered a new chapter with the commencement of the New Aged Care Act 2024. This landmark legislation puts older Australians at the heart of aged care, ensuring dignity, choice, and respect for every individual accessing government-funded services.
Key Highlights of the New Act:
- A Statement of Rights enshrined in law, empowering older people to make decisions about their care.
- A simplified entry system with a single assessment process for easier access to services.
- - Stronger quality standards and regulatory oversight to ensure safe, high-quality care.
- Enhanced protections for whistleblowers and safeguards around supported decision-making.
- New fee arrangements based on means-tested contributions for non-clinical and everyday services.

This reform is a response to the Royal Commission into Aged Care Quality and Safety and represents a once-in-a-generation transformation of the sector.

Learn more about what this means for you, your loved ones, or your organisation:
👉 health.gov.au/our-work/aged-care-act/about
👉promcountryagedcare.com.au
Let’s work together to ensure every older Australian can age with purpose, safety, and joy. 💙

27/10/2025

Happy Tuesday!!
Today's New Aged Care Act information is about Cultural Safety.

The new Act recognises that people accessing aged care have the right to culturally safe care,
including Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds.

• This means care that is trauma aware, healing-informed and respectful of culture, spirituality
and identity.

• The new Act also supports the right to stay connected to community, Country and Island Home. This is essential to the well-being of many Aboriginal and Torres Strait Islander people.

• The new system will make sure these rights are part of both the delivery of and assessment for,
aged care services, making sure care is delivered in a way that is respectful, safe and meaningful.

27/10/2025

Today's New Aged Care Act Information.
The Rights of the Older Person.
Attached is information:
What rights do older people have under the new act?
Summary of key changes to the new Aged Care rules.

All information provided in these New Aged Care Act posts is available for viewing on our website at promcountryagedcare.com.au

Together we can make a difference!!

26/10/2025

Prom Country Aged Care's Annual General Meeting
Date: 28 November 2025
Time: 11.00 am- 12.00 pm
Location: Prom Country House

We would love to see you there!!!

20/10/2025

Happy Tuesday Everyone!!
Todays New Aged Care Act information is about Feedback and Complaints.

If an older person or their representative is not happy with their aged care services or how a complaint was handled, they have the right to speak up.

1. Talk to Your Aged Care Provider Again
• Speak to a manager or staff member
• Use feedback forms or meetings

2. Contact the Aged Care Quality and Safety Commission
• Phone: 1800 951 822
• Online: agedcarequality.gov.au
• You can complain confidentially or anonymously

3. Get Help from OPAN (Older Persons Advocacy Network)
• Phone: 1800 700 600
• Website: opan.org.au
• OPAN can help you write your complaint or speak up for you

4. Contact My Aged Care (for service or assessment issues)
• Phone: 1800 200 422
• Email: myagedcaresupport@health.gov.au
• Post: PO Box 1237, Runaway Bay, QLD 4216
• You’ll get a complaint reference number to track progress

If you have any concerns, suggestions or queries that you wish to discuss with someone
other than the CEO or Nursing staff, we have a resident advocate and they are available at any time to discuss these matters with you.

For their contact details send us an enquiry either by phone or email.
Phone: 5682 0800
Email: info@promcountryagedcare.com.au

16/10/2025

Watch this space for more updates!!!!
From 1 November, the new Aged Care Act puts older Australians’ rights, safety, and dignity first — and we’re here for it! 🙌
Our older people's rights matter

✨ What’s New?
New Strengthened Aged Care Standards
Culturally sensitive and trauma-informed support
More Choice & Transparency
More independence
Power to choose who supports them
A skilled, accountable workforce
Clearer provider responsibilities
And much more!!!

This is a huge step forward for our residents, families, and carers — and we’re proud to be part of it! 🎉

03/06/2025

🌼 May Highlights at Prom Country Aged Care 🌼

What a wonderful month it’s been!

💐 Mother’s Day – We celebrated the amazing mothers in our community with heartfelt moments, flowers, and lots of love.

🙌 Volunteer Appreciation Day – A big THANK YOU to our incredible volunteers who bring joy and support to our residents every day.

🎶 Musical Entertainers – Our halls were filled with music and smiles as talented performers brought cheer and dancing feet.

🎨 Craft Classes – Creativity was flowing with fun and colourful crafts made by our residents—such talent on display!

🏳️‍🌈 Pride March – We proudly celebrated diversity and inclusion as some of our residents joined in with the local Pride March.

Here's to another month of connection, creativity, and community 💖