24/02/2026
Being smart about Artificial Intelligence (AI) and your emotional wellbeing
There’s a lot of talk about AI at the moment, and many of us are starting to notice that our doctors and psychologists are increasingly asking for permission to use AI‑type assistants to help them deliver care. AI can also be a useful tool when you’re looking for information, but while it can feel like you’re talking to someone, it cannot replace the value of speaking with a real health professional who knows you.
Your safety with AI AI tools (such as ChatGPT or Microsoft Copilot) use clever programs that spot patterns and offer ideas based on what you share but are not always accurate. It’s vital to check whether the information is correct or right for you, and this is especially important when it comes to emotional wellbeing. AI can help with things like brainstorming, learning, organising your thoughts, breaking big tasks into smaller steps, planning routines, staying on track, offering journaling prompts, or supporting therapy goals, but it has limits.
AI can however get things wrong, make things up, or reflect bias from the information it was trained on, so it should not be relied on for advice. If you want to understand any feedback it’s vital you ask for sources and double‑check the information. Please also be careful about turning to AI for reassurance as responses may not be correct or personalised to your situation. AI can sound caring, but it doesn’t understand feelings, so stay curious — and as with any online activity, protect your privacy by avoid sharing personal or identifying details. For more information see: AI and Your Mental Health.pdf
Talk to a real person AI is not appropriate for psychological diagnosis, treatment planning, personal advice, emotional comfort, big life decisions or crisis support. If you’re feeling overwhelmed or unsafe, reach out to a real person - a friend, your GP, or crisis supports such as Lifeline 13 11 14; BeyondBlue 1300 224 636, the 24 hour Mental Health Telephone Access Line 1800 011 511, and for more immediate help call, call Ambulance/Police 000.