05/12/2025
๐๐ก๐ซ๐ข๐ฌ ๐๐ข๐๐ ๐ฅ๐๐ฒ, ๐๐๐ซ๐ ๐๐ฅ๐๐ซ๐ค
"As a ward clerk, Iโm often the first point of contact for patients, families and staff. I manage admissions and discharges, coordinate patient flow, answer phone enquiries, support clinical staff and ensure the ward runs smoothly. I help organise transport, liaise with different departments and keep the ward environment calm, welcoming and organised. A big part of my role is providing reassurance and clear communication to patients and families, making sure they feel listened to and supported from the moment they arrive.
Iโve been working at Barwon Health for seven years and Iโve grown personally and professionally. Starting as a ward clerk has given me a solid foundation in how a ward functions, from understanding workflow and communication pathways to seeing the importance of multidisciplinary teamwork. Being immersed in the clinical environment reinforced my passion for healthcare and inspired me to progress into nursing. My journey as a student enrolled nurse has been shaped by what Iโve learned on the ward, and now Iโm excited to continue that progression by stepping into a nursing role.
I enjoy meaningful human connection, being able to support patients and families during challenging moments and being a steady point of contact for the clinical team. Itโs rewarding to know that even small interactions, problem-solving or clear communication can make a difference to someoneโs experience.
The role can be challenging at times and many situations are unpredictable and require patience, resilience, and strong communication. But working in this environment has helped me become more adaptable and confident under pressure. These challenges have shaped me into a stronger team member and have directly supported my development as I move towards a nursing role."
