Smiley's Support Services

05/01/2026

Start the school year strong and prepared with the PCCC Education Priority One Back to School Assistance Program! ✏️🎉

First Nations Bailai, Gurang, Gooreng Gooreng & Taribelang Bunda families with children in Prep to Grade 12 are encouraged to apply.

🗓 Applications close Friday, 13 February 2026.

Learn more and access the 2026 applications here:
https://www.pccctrust.com.au/services/education-grants-scholarships/

04/01/2026

🌟 Join Our Team as a Client Services Coordinator (NDIS) - Ready to Rock in the New Year!
Are you passionate about making a real difference in the lives of people with disabilities? Do you thrive in fast-paced environments where empathy, problem-solving, and professionalism come together?
Smileys are looking for a dedicated Client Services Coordinator to join our team and support participants in achieving their goals under the NDIS framework.

· Based in Gin Gin, QLD 4671
· Full-time
· 8.30am-4.30pm
· Casual for 6-month probation period

What You’ll Bring :

NDIS Expertise: Hands-on experience with NDIS policies, SOPs, procedures, guidelines, and Reportable Incidents reporting.

Disability Experience: Professional and/or lived experience supporting people with disabilities.

Knowledge & Insight: A strong understanding of diverse disabilities, challenges, and barriers to participation.

Participant Focus: Ability to work closely with participants to achieve both NDIS and personal goals.

Technical Skills: Confident using PRODA, the NDIS Portal, and Microsoft Office (Word, Excel, Outlook). Quick to learn new systems and skilled in spreadsheets for tracking and reporting.

Intake & Onboarding: Experience managing the entry stage of customer engagement, Intake & Onboarding - including Schedules of Supports and knowledge of the NDIS Pricing Guide.

Adaptability: Thrives in fast-paced environments, able to think on the spot, solve problems creatively, and approach challenges with innovation.

Values-Driven: A proactive can-do attitude, motivated by genuine care and commitment to participants.

Customer Engagement: Solid background in client communication and relationship management.

Empathy & Support: Dedicated to providing respectful, supportive participant experiences within the NDIS guidelines.

Communication Skills: Clear and confident in both verbal and written communication.

Independence & Accountability: Capable of managing a caseload autonomously with minimal supervision.

Service Excellence: Demonstrates exceptional customer service with attention to detail, strong time management, and reliable follow-up.

Stakeholder Engagement: Ability to connect and collaborate effectively with multiple stakeholders on behalf of clients.

Resilience & Interpersonal Strength: High levels of resilience paired with excellent interpersonal skills.

Practical Requirements: Current driver’s license and access to a comprehensively insured vehicle.

Team Spirit: A positive attitude, great sense of humour, and ability to work independently or as part of a team.

Why Join Us?

This is more than just a role - we live and breathe it. It is an opportunity to be part of a values-driven organisation - more like a village really - that prioritises dignity, respect, and genuine care for participants.
You’ll be supported by a wonderfully collaborative team while having the autonomy to make a meaningful impact every day. There are opportunities to upskill through workshops and online training both internally and externally.
How to Apply :

Please call Kylie to discuss the role on 0439 486 019 or email a Cover Letter and Resume/CV to smileyscoordination@outlook.com

25/12/2025

Stay safe and aware ❣️

25/12/2025

From the Smiley’s management team, staff and our families I’d like to take a moment to THANK YOU💕

THANK YOU FOR STANDING WITH US AND ADVoCATING FOR US AND WITH US FOR the SURVIVAL of smiley’s.

It’s been an extremely difficult year but we are finally back on track and ready for 2025 to be over!

We wish you all a safe and merry Christmas! Hold your family tight, tell them you love them and stay away from your Phone! Engage in a conversation you might not be remotely interested in but it could be someone seeking to see if you care enough to listen.

18/12/2025

Smileys are now a Services Australia Agent!!!

Two team members have completed our training and we are ready to assist!

We will be open through the holiday season except Public Holidays.

Have a wonderful festive season and a happy New Year!!

15/12/2025

You can connect with Centrelink, Medicare and other government programs and services at Smiley's Support Services.

We’re a Services Australia access point.

We have free self-service facilities to help you conduct your government business.

Using our computers, you can log in to your MyGov account and get things done on the spot.

We have phones for you to access phone self-service or speak to a Services Australia staff member.

If you’d rather use your mobile phone or tablet, we’ve got free Wi-Fi available.

You can also use the Wi-Fi to download and install the MyGov or Express Plus mobile apps.

So next time you need to do some government business, drop in to Smiley's Support Services
We’re open 8.30-4.30 Mon-Friday at 48 Mulgrave St Gin Gin.

Send a message to learn more

09/12/2025

Merry Christmas Guys,

We are thrilled to announce that the Services Australia Bulings has relocated and will be reopening this month out of the Smiley’s Building in Gin Gin!

Our staff are sitting tight for the training around this so please be patient we are all still learning and an official opening date will be delivered As soon as we can provide one!

A reminder is that we are a sattelite hub and NOT a service australia site that can do everthing. We can provide limited suppot to the best of our training.

https://www.facebook.com/share/17SQPSb2X8/?mibextid=wwXIfrtr

We're making government services simple. We look after Medicare, Centrelink and Child Support.

Have a question? Post on our page or in our comments. Don’t include personal details like your CRN or contact info.

21/10/2025

Remember Smiley's Annual Halloween Party! Any theme is fine :) 56 Elliot Street, Gin Gin on 31st October at 3.30pm - see you there!

17/10/2025

Natalie has been an amazing advocate for us navigating the NDIS for our Participant's. Please help with what you can, and I couldn't think of a better organisation to assist.

Website : Make a donation today to support Website

14/10/2025

POSITIONS AVAILABLE NOW
SUPPORT WORKERS
Smiley’s Support Services has had such an incredible response to our local, one-of-a-kind, out of the box care, that we are now looking to onboard AMAZING new support staff to continue offering quality care that is so desperately needed in our rural areas.

We are actively seeking awesome Support Workers - male and female - all ages - to join their fantastic growing team in the Gin Gin through to Mount Perry/Gin Gin through to Bundaberg/ Woodgate/ Moore Park Beach/ Childers/ Appletree Creek/ Biggenden/ Gayndah and other local rural areas that often miss out on services.

You will need :

• Passion!
• Great communication skills, both verbal & written
• Certificate III in Individual Support or higher
• Blue Card - WWC (or willing to obtain)
• NDIS Workers Screening Card (or willing to obtain)
• Drivers licence
• Own transport
• Comprehensive car insurance
• Reliability, punctuality, flexibility
• Bonus - ability to do night/sleepover shifts
• Mental Health certificate/training/experience an advantage

Smiley's are willing to train the right people with amazing attitudes.

This role is not for phone or clock watchers nor is it a 'babysitting' role.

We are looking for engaging support staff who, like them, sincerely love what they do and will assist our wonderful Participants to meet their individual NDIS Goals with energy & genuine enthusiasm!

We are also looking for Support Workers with Aged Care qualifications as well.

There is a possibility we can assist you to gain the requested qualifications through RPL - please call and ask.

For more information please contact Stacey on 0475 083 838 or Karlie on 0475 700 717.

30/09/2025

Keep updated, stay safe and keep yourselves hydrated.

Do you know what the Fire Danger Rating is in your area over the coming days?

Large parts of Queensland are experiencing heightened fire danger today and over the coming days. In these conditions fires that start may spread quickly and be hard to contain.

We have been busy making sure our crews are ready for whatever the weather may bring, but everyone has a role to play in being bushfire prepared.

🔥 If you are in or travelling through an area with heightened bushfire risk, be aware of local conditions.
🔥 Report any unattended fires to Triple Zero (000) immediately.
🔥 Have a bushfire survival plan so your household knows what to do in the event of a fire.
🔥 Prepare your property for bushfire conditions. Clear loose vegetation and remove excess flammable materials like long dry grass, dead leaves and branches.

Stay tuned to the QFD website and our Facebook for all the latest information on bushfire warnings and fire bans.

📷Cedar Creek, 26 September

01/09/2025

Oh wow❣️❣️ I love this!! Our great mate Wade from Smithies Karaoke and DJ Hire and Bundaberg Regional Council are bringing Karaoke to Gin Gin 😎🥳 Lets get behind and support this!