Smiley's Support Services

30/05/2026

Let’s get behind the new Gin Gin Chamber of Commerce! Meet and greet 5th June from 5:30!

25/05/2026

Kylie's in Brisbane navigating to keep us ahead of changes!
Did you know that 97% of our workers are fully or overqualified for their roles. Why? Because education at any age is essential to keep us ahead of the NDIS changes coming in!
Kylie herself is studying a Bachelor of Counselling and Psychotherapy.
We have a new PRC that comes on board in July. We have our Brookie on maternity leave and loving it!
Our workers are more than workers; they are our Smiley's family 🦋.
We aren't perfect; we have a lot of room to grow, and every day we learn something new❣️.
But we love what we do - the days are long, sometimes we don’t see our families on weekends because we're smashing out reports or doing shifts. But we've been here for 4.5 years; we've smashed our Audits and we still fight every day for our clients.
Some would have given up, some would have closed their doors, but we've smashed our Audits and continue to fight for our clients. We aren’t going anywhere; if anything, we have referrals that are overwhelming us every day!
We are committed to Smiley's, and we will meet every change with what we need to.

12/05/2026

We at Smiley's Love this program and have supported it from the get go.. Let's get behind it and get some enrolments and players.

12/05/2026

BreastScreen Mobile Van visiting Gin Gin
The BreastScreen mobile van will be in Gin Gin from 15 June to 2 July.
BreastScreen staff will be at the Gin Gin Neighbourhood Centre 13 May between 11:30am and 1:00pm to help with booking appointments or setting up online accounts.
Breast screening is free for women aged 50–74, with women 40–49 or 75+ also eligible.

07/05/2026

Tonight smileys lights up pink to remember and guide baby home to her ancestors to live in the dream time🌻🦋

15/04/2026

Thread Together Mobile Wardrobe will be here at the Gin Gin Neighbourhood Centre on Thursday 23rd of April between 2:30 & 3:30pm👕 The van has a custom fitted
walk in wardrobe delivering brand new clothes to communities. Don't miss out and come around, also enjoy a free sausage sizzle while you're here! 🤩

10/04/2026

The problem is they spend uncapped amounts investing in compliant companies. Smileys was investigated. Why? Because the director’s daughter was murdered. The commission falsely stated we were involved in a Queensland police investigation. This was completely incorrect, as we were supporting the Queensland Police in investigating my daughter’s disappearance and subsequent murder. Smileys had no previous commission inquiries and had passed our mid-term audit in 2024 with a minor non-compliance issue, which was that we hadn’t received feedback about our service delivery. We run separate CRMs for our Support Services, Support Coordination, and PRC. The way we were treated by both the NDIS and the Commission was absolutely horrendous, and Smileys office staff, participants, and their families were and still are significantly traumatized by the whole event. So, maybe a royal commission into the NDIS and the NDIS Commission is actually what’s called for.

The Australian Competition and Consumer Commission (ACCC) has released a new report highlighting consumer issues within the NDIS and outlining key rights and obligations for participants and providers.
The report, ACCC observations of consumer issues in the NDIS, raises concerns about non-compliance with Australian Consumer Law, including unfair practices that can cause financial harm and compromise the safety and wellbeing of people with disability.
Ross Joyce, AFDO CEO said: This is an important report and there are some disturbing findings of some provider activities. I caon the NDIS Quality & Safeguard Commissioner and the NDIA to take urgent action to address these, strengthen consumer protections and improve accountability across the Scheme. We need to ensure that participants understand their rights, and that providers uphold their obligations which are essential to maintaining trust and integrity within the sector.
AFDO encourages people with disability, advocates and service providers to explore the report and accompanying resources.
🔗 Read the ACCC report: https://www.accc.gov.au/about-us/publications/ndis-report-accc-observations-on-consumer-issues-in-the-ndis
🔗 Learn about consumer rights in the NDIS: https://www.accc.gov.au/consumers/specific-products-and-activities/consumer-rights-and-the-NDIS

[Image description: Cover graphic titled “NDIS Report: ACCC observations of consumer issues in the NDIS.” Features the ACCC logo and a blue gradient background with geometric line patterns.]

Mark Butler MP
Jenny McAllister
Senator Jordon Steele-John
Senator Anne Ruston

03/04/2026

Free work shops are always good Workshops.

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