Mardi Finlay Consultancy and Support Coordination Services

Mardi Finlay Consultancy and Support Coordination Services Working with you to design and build the sustainable Life/Career you want.

Services we offer include:
🌟Leadership Development and Supports
🌟Worker Reflective Supervision
🌟Contract Consultancy and Project Supports

03/08/2025

🌿 Support Work is Rewarding — But It’s Also Heavy.
Burnout doesn’t just happen overnight. It builds when we keep going without stopping to reflect, reset, and feel supported.

That’s where reflective supervision makes a real difference.

It gives support workers a safe, structured space to:
đź’¬ Talk through challenges
🧠 Make sense of emotional experiences
❤️ Feel heard and valued
🌱 Build resilience for the long haul

You don’t have to carry it all alone.

✨ Let’s create space for support workers to be supported.

If you’re a team leader or a sole worker needing a regular sounding board, reach out. Reflective supervision is more than professional development — it’s self-care with purpose.

We are also looking at creating a group space for local workers over 6 weeks to come together (remotely) and learn and share from your peers with guidance and structured topics sessions. If you're interested please let me now.

Feel free to share this post.

đź“© DM Mardi Finlay Consultancy to find out more.

22/07/2025

Have you tried a MID SHIFT SELF CHECK?

Here's 5 professional reflective questions designed to help support workers stay focused, grounded, and person-centred during a busy shift:

1. "What does the person I'm supporting need most from me right now?"
-This question can help refocus your attention on the individual’s needs, rather than just the tasks to complete or the hours to the end of shift.

2. "Am I responding or reacting to this situation?"
-This is my favourite......and it's aimed at promoting your own emotional regulation and encouraging thoughtful, planned action over impulsive responses.

3. "Have I taken a moment to check in with myself today?"
- Checkins build self-awareness and wellbeing, which directly impacts quality of care which you deliver to others.

4. "How am I maintaining dignity, choice, and respect in my interactions?"
- A reminder of the core values in support work, especially during high-pressure moments and long days.

5. "What small action can I take right now to make this shift more supportive for the team or the person I’m working with?"
- Fosters collaboration and reinforces a proactive, solutions-focused mindset.

I suspect that there will be 100 other great examples of a mid shift check in which question will you try during today's shift?

19/07/2025

Sunday morning vibes means coffee and toast in the sun while reflecting on the week that was. .....and a Sunday arvo of cooking and crafting.

I hope you are all having a magical day

🚨 From Frontline to Leadership — It’s a Big Leap.Many amazing support workers get promoted because they’re great at what...
16/07/2025

🚨 From Frontline to Leadership — It’s a Big Leap.
Many amazing support workers get promoted because they’re great at what they do — but suddenly find themselves in leadership without the tools, guidance or confidence they need.

The struggle is real:
➡️ Feeling torn between being “one of the team” and managing the team
➡️ Juggling admin, people management, and service quality
➡️ Navigating conflict, boundaries, and decision-making with little support

💡 Leadership is a skill — not something you’re just supposed to “know.”

At Mardi Finlay Consultancy, I offer mentoring for new leaders who’ve come up through the ranks.
We focus on:
âś… Building confidence in leadership identity
âś… Clear communication and healthy boundaries
âś… Navigating tricky transitions with integrity

You don’t have to figure it all out on your own.

đź“© DM to learn how mentoring can make your next step feel steady and supported.

🌿 Support Work is Rewarding — But It’s Also Heavy. Burnout doesn’t just happen overnight. It builds when we keep going w...
07/07/2025

🌿 Support Work is Rewarding — But It’s Also Heavy.
Burnout doesn’t just happen overnight.

It builds when we keep going without stopping to reflect, reset, and feel supported.

That’s where reflective supervision makes a real difference.

It gives support workers a safe, structured space to:
đź’¬ Talk through challenges
🧠 Make sense of emotional experiences
❤️ Feel heard and valued
🌱 Build resilience for the long haul

You don’t have to carry it all alone.

✨ Let’s create space for support workers to be supported.

If you’re a team leader or a sole worker needing a regular sounding board, reach out. Reflective supervision is more than professional development — it’s self-care with purpose.

đź“© DM Mardi Finlay Consultancy to find out more.

03/07/2025

📄✨ From Policy to Practice — Are Your Policies More Than Just Paper?

So many services have beautifully written policies…

But are they actually being used?

👀 Do staff know what’s in them?
🧭 Are they guiding real decisions and actions day to day?
⚠️ Or are they sitting in a folder, gathering digital dust?
Policies should be living tools — not shelf-fillers.

They should:
✅ Reflect your service’s values
âś… Be understood by your team
âś… Be backed up by practice, systems and supervision
âś… Evolve with feedback and your frontline experience.

💡 At Mardi Finlay Consultancy, I help services go beyond compliance — supporting you to turn policy into action.

From proofreading and review to staff onboarding and reflective implementation strategies — I’ve got you covered.

đź“© Ready to bring your policies to life? DM for a chat.

What can you expect from a session of supervision?I will hold a warm, compassionate space for reflective supervision, wh...
16/06/2025

What can you expect from a session of supervision?

I will hold a warm, compassionate space for reflective supervision, where you can gently release what's been weighing on you, explore your experiences with care, and feel truly supported as you find clarity and renewal in your work."

If you are interested in experiencing a trial supervision session feel free to reach out to set up a time.

Mardi

11/06/2025

Have you been curious about what’s happening down at Pialba Place next to Big W? 👀

We’ve been building something a little different... something special...

Starting Tomorrow from 12pm, you're invited to step inside the Recovery Lounge – a welcoming pop-up space created for our Hervey Bay community to recover, reconnect, and revive after the recent floods.

What's on offer?
🧩 A giant sandpit with remote-controlled trucks (yes, really!)
🧸 A kids’ corner to keep little ones happy
🤝 Friendly support from Community Recovery Workers
🎨 Joyful moments from our Kindness Crew
📵 A tech-free space to breathe, reflect or relax with a cuppa (BYO!)
Plus plenty of opportunities to laugh, connect, and feel supported again.

Whether you were directly affected by ex-Cyclone Alfred or just need a little community connection – you’re welcome here. No pressure, no judgment, no cost. Just community.

📍Pialba Place Shopping Centre – next to Big W
🕰️ Opening Thursday 12th June at 12pm through till August 2025

Come and find us – we can't wait to welcome you 💬💛

23/04/2025

Ever wondered if you could or should use an external worker supervisor for yourself and your team? Here's some reasons why it might be a great idea....

1. Expertise and Experience
An external supervisor can often bring specialised skills and industry knowledge that can enhance your worker's efficiency and effectiveness. In the end that can lead to improved efficiency and effectiveness in your business.

2. Objectivity
They provide an unbiased perspective, which can help improve communication, resolving conflicts, and give constructive practice feedback and recommendations without any internal biases.

3. Flexibility and Scalability
Hiring an external supervisor allows for scaling workforce management up or down based on project needs without long-term commitments. You can call in an external supervisor as much as you and your team need. It may be for regular ongoing support during growth and change or maybe you want to support your team annually with a confidential practice check in for them. It should be as little or, as much as you need

4. Focus on Core Business
By outsourcing supervision, you can concentrate on your primary operations, knowing that a core element of you businesses is being taken care of.

5. Cost-Effectiveness
External supervisors can reduce overhead costs associated with full-time employees while still ensuring quality oversight and performance management. A small investment for years of knowledge and experience without the long term financial commitment.

So if you're interested in how you and I might work together to improve your business and your team don't hesitate to reach out.

Hey friends, how many of these cups have you filled this week?Let's make sure to fill you own cup as you support to fill...
26/02/2025

Hey friends, how many of these cups have you filled this week?

Let's make sure to fill you own cup as you support to fill others.

And just like that.......Dreams come true.I am so happy and grateful to be a part of it.
14/02/2025

And just like that.......Dreams come true.

I am so happy and grateful to be a part of it.

10/02/2025

"Don’t be afraid to give up the good to go for the great." – John D. Rockefeller

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Hervey Bay, QLD

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