22/03/2020
To our beloved patients & families;
As Coronavirus (COVID - 19) begins to impact our communities, we wanted to personally reach out and assure you that the health and well-being of our staff, clients and their families are our priority. We are continuing to monitor the situation and we are responding cautiously, with a commitment to provide a safe and healthy environment for you.
At this stage, we will be continuing our services whilst implementing additional hygiene and cleanliness measures to ensure that the spread of infection does not occur. We are also following the Australian Government Department of Health guidelines to help mitigate the spread of the virus and aim to protect you and your loved ones' health.
We are keeping up to date with any announcements made by the Australian Government Department of Health and will keep you updated if any changes to the operating hours of the clinic are to be made.
WE MUST WORK TOGETHER.
We have outlined all the measures that we will be taking below, however, there are important measures that you will also need to take.
We ask that you remain patient while waiting for your appointment, as we will be performing additional cleaning measures between each appointment.
WE WILL:
- Wash our hands in between each patient;
- Avoid, when possible, close contact with patients;
Maintain good hygienic practices by quickly disposing of used materials and using hand sanitiser regularly;
- Look out for symptoms in patients which may include: fever (body temperature reaching 37.5 C), cough, sore throat, difficulty breathing or shortness of breath, gastrointestinal problems or diarrhea. Symptoms may appear 2 to 14 days after exposure to the virus. If clients appear unwell, they will be sent home;
- Regularly wipe down surfaces that come into contact with hands/skin e.g. keyboards, door handles, microwaves etc.;
- Not see patients whom have returned from an overseas holiday or are in contact with someone who has for a period of two weeks;
- Regularly using hospital grade anti-septic to spray surfaces and common area;
- Not panic or create panic amongst patients and other staff members but rather, keep up to date and informed with the Australian Health Authorities.
BELOVED PATIENTS AND FAMILIES, YOU MUST:
- Wash or sanitise your hands before and after each consultation;
- Stay at home if you have been travelling or have been in contact with someone who has travelled for a period of 2 weeks;
- Stay at home if you present with flu or cold like symptoms;
- Please call to reschedule if you are unable to attend your consultation;
We wish to take this opportunity to thank you for your cooperation as we continue to do our best to keep you safe!
