We welcome your input
We really appreciate it when you contribute to our social media channels. Your feedback, experiences and suggestions are an excellent way for us to connect with you and vice versa. GLCH’s social media accounts are moderated during standard operating hours only: Monday to Friday 8.30am to 5.00pm AEST (unless otherwise stated and excluding public holidays).
All comments posted are reviewed by our moderator and subject to a few important rules.
1. We welcome all feedback, both positive and negative, but it will sometimes be necessary to moderate content without your prior agreement on our social media channels and website. The decision to moderate content will be at GLCH’s absolute discretion and may be based on the factors including, but not limited to, the following criteria:
a) No private or confidential information may be disclosed. The privacy of our customers, clients and stakeholders is of paramount importance to us and taken very seriously.
b) No inappropriate content or personal attacks will be posted. Please don't post demeaning, disrespectful, offensive, obscene, threatening or abusive comments. If your post contains vulgar or inflammatory language, or information that purposely or inadvertently identifies a person in a way that breaches their privacy it will not be posted.
c) Participation needs to be relevant to the topic, and helpful to the community. We may decide not to post content that is unrelated to the topic and any content that repetitively talks to the same subject, i.e. flame-wars, personal agendas, etc. We will not post any content that solicits sales, or which appear to be for personal, political or commercial gains.
d) Any material which is illegal, misleading or deceptive, which may infringe a third party's intellectual property rights, or which may in any way present a risk to GLCH, its staff/volunteers, or stakeholders will not be posted..
e) Be courteous and respectful to community members. Just like in everyday life, good manners are important online. Please try to refrain from shouting (ALL CAPITALS), excessive use of slang and misrepresenting yourself to others.
f) We reserve the right (where the social media channel allows) to block users from GLCH social media channels at our sole discretion and without notice.
2. All contributors should be transparent
We will assume that community members will not misrepresent themselves or post false and misleading information.
3. Our social media channels are NOT customer service points
We will try to answer questions and contribute to the discussion, however our social media channels are not meant for customer service or handling complaints. Sometimes we may redirect you to other more appropriate channels, such as our website, consumer feedback officer, or team managers.
4. Privacy statement
GLCH only records information for the purpose of administering its social media pages and considering and/or addressing any comments made. No attempt will be made to further identify individuals. GLCH is not responsible for the privacy practices or content of the host or any linked websites.
Users are reminded that social media sites are public spaces on the Internet and interactions are publicly viewable and searchable over time i.e. comments, likes etc. Social media services provide their own disclaimers and policies on collection and use of visitor information, over which GLCH has no control. GLCH encourages users to familiarise themselves with the terms of use of each social media site before use. GLCH cannot control what members of the public may do with the content you have contributed.
