10/12/2025
👋 Say Hello to Our New AI Receptionist by calling 9088 8177
We’ve got a new team member at Lilydale Doctors — and they’re always ready to answer the phone ☎️🤖 To help reduce wait times and make life a little easier, we’re trialling a Voice AI Receptionist to help manage incoming calls.
Why you’ll love it:
✅ No more waiting on hold — your call is answered right away
✅ Same booking process — the AI follows our usual reception workflows
✅ Faster service — helping everyone get the care they need sooner
Our AI Receptionist works with our friendly reception team, giving them more time to focus on patients in the clinic.
🤖 What Our AI Receptionist Can Do
Book, reschedule or cancel standard face-to-face and telephone appointments
Get your call to the right place quickly
🚫 What It Can’t Do
Book specific type of appointments
Give medical advice
🗣 Prefer a Human Voice? No worries at all! Just say “I’d like to speak to reception” at any point, and you’ll be transferred to our human team.
🔐 Your Privacy Is in Good Hands
Your privacy matters to us. Our Voice AI system is designed to improve access while keeping your information safe.
✔ Secure and compliant with privacy regulations
✔ Information used only to manage your healthcare
✔ Clear and transparent about how it works
✨ We hope this helps make contacting us quicker and easier. As always, thank you for choosing Lilydale Doctors.
