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Monday 8am - 4pm Tuesday 8am - 4pm Wednesday 8am - 4pm Thursday 8am - 4pm Friday 8am - 3pm

Optional Supports Mackay

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Mackay, QLD
Optional Supports Mackay

Optional Supports is a registered NDIS provider proudly helping Mackay locals live with independence, confidence and connection.

We offer tailored services that empower participants to reach their goals and feel truly supported every step of the way. At Optional Supports, we deliver personalised disability services that put people first. Founded in 2020, we’ve become one of Mackay’s most trusted NDIS providers by offering tailored support that reflects each participant’s goals, values, and way of life. Our dedicated team is backed by experienced mentors and a culture that genuinely values both staff and participants. Whether it’s daily assistance or long-term progress, we’re here to help you thrive — every step of the way.

13/11/2025

We had a brilliant Halloween at the Activity Hub recently. Plenty of costumes, face paint and good laughs.
Thanks to everyone who joined in and made it such an enjoyable afternoon! 🎃

10/11/2025

Today, we pause to remember and honour the courage, sacrifice, and service of those who have fought and continue to serve for our freedom.
Lest we forget. ❤️

30/10/2025

Our November Activity Hub calendar is here! We’ve got another fun and busy month ahead, with plenty to enjoy together. 🌞

22/10/2025

There’s been plenty of sunshine, smiles, and laughter lately!
From relaxing by the water to catching up with friends, our participants and team have been out and about enjoying these beautiful spring days. 💛

14/10/2025

🌿 National Carers Week 2025

This week, we celebrate and recognise the incredible unpaid carers who dedicate their time, energy, and compassion to supporting loved ones living with disability, illness, or frailty.

Across Australia, more than 3 million carers quietly make a difference every single day. Providing strength, comfort, and connection where it matters most.

Your care makes an extraordinary impact. 💙

09/10/2025

Outdoors, active, and giving it their all. This is what confidence in motion looks like. It's been great seeing everyone step up and try something new lately!

05/10/2025

October is Mental Health Awareness Month.

It’s a reminder that mental health matters just as much as physical health — and it’s always okay to talk about it.
Whether you're taking time for yourself or checking in on someone else, every small step makes a difference. 💚
Let’s keep building a community where support, understanding, and connection are part of the everyday.

02/10/2025

True inclusion means every voice is heard and every person feels valued. At Optional Supports, we empower journeys, celebrate achievements, and build community together. 🤝

30/09/2025

Lately at Optional Supports our participants have been keeping busy. From mastering cooking skills in the kitchen to pushing their limits in the gym 💪 We love celebrating every achievement, big or small.

28/09/2025

🎉 At Optional Supports, every week brings something new – from a friendly game of bowls to a relaxing day of fishing by the water.

It’s all about creating opportunities to connect, enjoy the outdoors, and build memories together. 💙

25/09/2025

🎉 October at the Hub 🎉

We’ve got a month full of activities lined up – from basketball and bowling to cooking, arts & crafts, and outings to some of Mackay’s favourite spots.

Our activity hub is all about trying new things, making friends, and enjoying each day together.

🌟 Check out the calendar below and join us for the fun!

23/09/2025

🌟 Did you know your NDIS plan is split into different support categories?

Understanding these categories makes it much easier to know what funding can be used for – and how it can support your goals.

🔹 Core Supports help with everyday needs like personal care, community activities, consumables, and transport.
🔹 Capacity Building Supports are about learning new skills and gaining independence – for example, support with cooking, training, or work preparation.
🔹 Capital Supports cover big-ticket items like assistive technology or home modifications.

💡 Some participants may also have Recurring Supports – most commonly for transport, with payments made directly to them at regular intervals.

Every NDIS plan is unique. Our team is here to assist if you’d like to know more about how our services can support your goals.

Address

55 Gregory Street
Mackay, QLD
4740

Opening Hours

Monday	8am - 4pm
Tuesday	8am - 4pm
Wednesday	8am - 4pm
Thursday	8am - 4pm
Friday	8am - 3pm

Website

https://optionalsupports.au/

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