27/11/2025
www.activecg.com.au
" How is Mum feeling today?" — We believe the best care is found in the details.💜
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We still remember the day a client shared this feedback with us:
"She meticulously follows the exercise plan, from head to toe, never missing a routine."
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This simple piece of feedback reflects our unwavering commitment to professional care. Here's the story behind it:
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The client's mother has exercise sessions twice a week. Our support worker, Helen, never treats this as just a routine task. She begins by carefully observing Mum's energy and spirits that day, gently "adjusting" the intensity to what is most suitable. We understand that an elderly person's physical condition can vary from day to day.
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Then, she strictly follows the plan designed by the physiotherapist, moving from the head, shoulders, and arms, down to the legs and ankles, never cutting corners. This "head-to-toe" dedication ensures every activity is safe, effective, and helps maintain Mum's mobility.
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This is the daily standard for every ACG support worker.
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Why are these details in home care so crucial?
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Because professional care isn't about just "getting it done"; it's about "doing it well" and "doing it right." It impacts a senior's dignity, safety, and overall quality of life.
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When you choose ACG, you get more than a service; you get peace of mind:
✅ Personalised Plans: We collaborate with clinical teams to create tailored care plans.
✅ Expertise & Empathy: Our support workers are both highly skilled and genuinely compassionate.
✅ Comprehensive Support: From rehabilitation exercises to daily companionship, we are your most reliable partner.
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