HICAPS

HICAPS HICAPS is Australia's leading claims solution for healthcare providers. A wholly owned subsidiary of NAB.

04/09/2025

๐—ช๐—ผ๐—บ๐—ฒ๐—ปโ€™๐˜€ ๐—›๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ

This Womenโ€™s Health Week โ€“ 'Say Yes To You'

Youโ€™re amazing at reminding patients about their health check-ins, you advocate fiercely for their wellbeing and never let them skip important screenings.

This Womenโ€™s Health Week theme is โ€˜Say yes to youโ€™ โ€“ and that includes YOU. Your health matters just as much as your patients. You deserve the same care and attention you give others every single day.

So this week:
- Book that overdue appointment
- Have those important health conversations with the people you love
- Take care of your own mental health
- And say โ€˜YESโ€™ to you

You, your patients, friends and family all deserve to be healthy. The best healthcare providers are those who prioritise their own wellbeing too.

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๐— ๐—ฒ๐—ฒ๐˜ ๐—ง๐—ต๐—ฒ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—ฆ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐˜€: Robbie Thorogood๐—ง๐—ฒ๐—น๐—น ๐˜‚๐˜€ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฟ๐—ผ๐—น๐—ฒ ๐—ฎ๐˜ ๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆI came to HICAPS and NAB with a unique backg...
29/08/2025

๐— ๐—ฒ๐—ฒ๐˜ ๐—ง๐—ต๐—ฒ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—ฆ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐˜€: Robbie Thorogood

๐—ง๐—ฒ๐—น๐—น ๐˜‚๐˜€ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฟ๐—ผ๐—น๐—ฒ ๐—ฎ๐˜ ๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ

I came to HICAPS and NAB with a unique background, Iโ€™ve been a healthcare professional, a healthcare business owner, and more recently completed an MBA with Deakin University. That mix gives me a deep understanding of the healthcare ecosystem from all angles; patient, provider and business owner.

At HICAPS I work across strategy and growth. My role spans three main areas: analysing different healthcare modalities to uncover strategic opportunities, enabling our internal teams at HICAPS and NAB with the knowledge to better support healthcare clients; and designing scalable and repeatable campaigns that help NAB colleagues engage more confidently with healthcare customers. Additionally, I collaborate with teams across the bank to help drive greater value across the broader healthcare portfolio.

๐—ช๐—ต๐—ฎ๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜๐˜€ ๐—ฎ๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐—ฒ๐˜…๐—ฐ๐—ถ๐˜๐—ฒ๐—ฑ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜?

The project Iโ€™m most excited about is a collaboration with NABโ€™s Learning and Capability team on a new e-learning module. Itโ€™s designed to give NAB colleagues the knowledge and confidence to have more meaningful conversations with their healthcare clients. Itโ€™s practical, scalable and directly supports better outcomes for the healthcare businesses and clients that we serve.

๐—ช๐—ต๐˜† ๐—ฑ๐—ผ ๐˜†๐—ผ๐˜‚ ๐—น๐—ผ๐˜ƒ๐—ฒ ๐˜„๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚ ๐—ฑ๐—ผ?

Iโ€™ve been on the other side of the fence. I know how critical HICAPS is to healthcare businesses. I love what I do because I get to shape how we evolve our offering in ways that genuinely improve the lives of healthcare providers and ultimately, their patients.

I'm wired to think strategically; Iโ€™m always looking at the bigger picture and how we can create meaningful system-level improvements that benefit providers and patients alike. Being able to contribute to the future of HICAPS, and to a lesser extent NAB, so that we can continue to lead and serve the healthcare industry better.....thatโ€™s something Iโ€™m incredibly passionate about.

๐—ฆ๐˜๐—ฎ๐˜† ๐—ฎ๐—ต๐—ฒ๐—ฎ๐—ฑ ๐—ถ๐—ป ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ถ๐—ป๐˜€๐—ถ๐—ด๐—ต๐˜๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—บ๐—ฎ๐˜๐˜๐—ฒ๐—ฟ ๐˜๐—ผ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ.Get the essential updates you need - from real custo...
27/08/2025

๐—ฆ๐˜๐—ฎ๐˜† ๐—ฎ๐—ต๐—ฒ๐—ฎ๐—ฑ ๐—ถ๐—ป ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ถ๐—ป๐˜€๐—ถ๐—ด๐—ต๐˜๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—บ๐—ฎ๐˜๐˜๐—ฒ๐—ฟ ๐˜๐—ผ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ.

Get the essential updates you need - from real customer stories, product innovation, to the latest in health research. Plus, upcoming industry events, networking opportunities and tips to support your business.

Join thousands of healthcare professionals staying informed and connected.

๐—ฆ๐˜‚๐—ฏ๐˜€๐—ฐ๐—ฟ๐—ถ๐—ฏ๐—ฒ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†! https://lnkd.in/ggW4dMcJ

Join NABโ€™s Big Scam Education Conversation on Tuesday 26 August to learn how to spot red flags and protect yourself. Eve...
12/08/2025

Join NABโ€™s Big Scam Education Conversation on Tuesday 26 August to learn how to spot red flags and protect yourself.

Everyoneโ€™s welcome, you donโ€™t have to be a NAB customer to attend.

More information is available at nab.com.au/scamsawareness

Join NAB Behavioural Economist, Dean Pearson and a panel of industry titans as they discuss the future of General Practi...
11/08/2025

Join NAB Behavioural Economist, Dean Pearson and a panel of industry titans as they discuss the future of General Practice on a live webinar.

Register today - link in bio

Bp Premier Summit 2025 - One week to go! Weโ€™re excited to be Platinum sponsors of Bp Premier Summit 2025! Join us August...
04/08/2025

Bp Premier Summit 2025 - One week to go!

Weโ€™re excited to be Platinum sponsors of Bp Premier Summit 2025!

Join us August 8-10 for three incredible days featuring top industry speakers and leaders sharing innovative strategies, practical solutions and fresh insights into the evolving GP landscape.

What to expect: Expert insights, training and networking opportunities.

Don't miss visiting the HICAPS team. Discover how our newly launched Bp Premier integration creates a smoother, more accurate and efficient claiming process for your practice.

Plus: stop by our on-site monogramming station for a limited-edition personalised luggage tag.

Ready to connect, lean and grow? We canโ€™t wait to see you there!

๐— ๐—ฒ๐—ฒ๐˜ ๐˜๐—ต๐—ฒ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—ฆ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐˜€ Meet ๐—๐—ฎ๐—ฟ๐—ป๐—ฎ๐˜†, our always smiling Partnerships Manager and go to person for everything PMS (Practice ...
24/07/2025

๐— ๐—ฒ๐—ฒ๐˜ ๐˜๐—ต๐—ฒ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—ฆ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐˜€

Meet ๐—๐—ฎ๐—ฟ๐—ป๐—ฎ๐˜†, our always smiling Partnerships Manager and go to person for everything PMS (Practice Management Software).

๐—ง๐—ฒ๐—น๐—น ๐˜‚๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜„๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚ ๐—ฑ๐—ผ ๐—ฎ๐˜ ๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ โ€“ ๐˜„๐—ต๐—ฎ๐˜ ๐—ฑ๐—ผ๐—ฒ๐˜€ ๐—ฎ ๐˜๐˜†๐—ฝ๐—ถ๐—ฐ๐—ฎ๐—น ๐—ฑ๐—ฎ๐˜† ๐—น๐—ผ๐—ผ๐—ธ ๐—น๐—ถ๐—ธ๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚?

My days are spent nurturing relationships with our incredible software partners and finding creative ways we can work together. Youโ€™ll find me brainstorming with partners about new opportunities, being their champion within HICAPS when they need support, or doing a deep dive into how we can create even more value for healthcare providers.

Think of me as part strategist, part relationship guru and part problem-solver, always looking for ways to make the experience with HICAPS even better through smart partnerships.

๐—ช๐—ต๐—ฎ๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜๐˜€ ๐—ฎ๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐—ฒ๐˜…๐—ฐ๐—ถ๐˜๐—ฒ๐—ฑ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜?

Iโ€™m super excited about our latest integration with Best Practice Bp Premier. This has been such a game-changer and weโ€™re now able to support GP practices in a whole new way.

Itโ€™s great to see how this opens doors for practices to work more efficiently. Staff spend less time on paperwork and ultimately patients get an improved experience - everyone wins.

Itโ€™s a big step toward our goal of supporting the full spectrum of healthcare from allied to primary care with smarter, more connected solutions.

๐—ช๐—ต๐˜† ๐—ฑ๐—ผ ๐˜†๐—ผ๐˜‚ ๐—น๐—ผ๐˜ƒ๐—ฒ ๐˜„๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚ ๐—ฑ๐—ผ?

Iโ€™m passionate about solving problems. Knowing that the partnerships we build today could make someoneโ€™s healthcare experience better tomorrow. Itโ€™s super rewarding to work on projects that genuinely help healthcare providers do what they do best โ€“ care for patients - by running more efficiently.

I love that my role lets me be a creative problem solver, offers the ability to blend strategy and technology all while building human connections. I get to connect the dots and bring people together. Perfect.

๐——๐—ผ ๐˜†๐—ผ๐˜‚ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—ป๐—ฒ๐˜„ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ๐—ฟ ๐—ถ๐—ป ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฃ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ?Save time and start claiming sooner with HICAPS Digital. Simply set up a pro...
17/07/2025

๐——๐—ผ ๐˜†๐—ผ๐˜‚ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—ป๐—ฒ๐˜„ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ๐—ฟ ๐—ถ๐—ป ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฃ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ?

Save time and start claiming sooner with HICAPS Digital. Simply set up a profile, add the new provider details and track your application progress all in one place.

๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ ๐——๐—ถ๐—ด๐—ถ๐˜๐—ฎ๐—น ๐—ฒ๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ๐˜€ ๐˜†๐—ผ๐˜‚ ๐˜๐—ผ:
- view portal and terminal claim transactions in near real time
- update provider bank account details
- process claims and invoices for select Government Schemes, Private Health Insurers, allied health and other care providers.

๐—”๐—ฑ๐—ฑ ๐—ฎ ๐—ป๐—ฒ๐˜„ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ๐—ฟ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜† https://hicaps.my.site.com/help/s/article/How-to-add-providers-to-your-HICAPS-terminal-via-the-HICAPS-Digital-Portal

๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ ๐——๐—ถ๐—ด๐—ถ๐˜๐—ฎ๐—น ๐—ถ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ผ๐—ป๐—น๐—ถ๐—ป๐—ฒ ๐˜€๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป ๐—ณ๐—ผ๐—ฟ ๐—ฐ๐—น๐—ฎ๐—ถ๐—บ๐—ถ๐—ป๐—ด ๐—ฎ๐—ป๐—ฑ ๐—ถ๐—ป๐˜ƒ๐—ผ๐—ถ๐—ฐ๐—ถ๐—ป๐—ด.- Easy invoicing and fast settlements for select Gover...
10/07/2025

๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ ๐——๐—ถ๐—ด๐—ถ๐˜๐—ฎ๐—น ๐—ถ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ผ๐—ป๐—น๐—ถ๐—ป๐—ฒ ๐˜€๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป ๐—ณ๐—ผ๐—ฟ ๐—ฐ๐—น๐—ฎ๐—ถ๐—บ๐—ถ๐—ป๐—ด ๐—ฎ๐—ป๐—ฑ ๐—ถ๐—ป๐˜ƒ๐—ผ๐—ถ๐—ฐ๐—ถ๐—ป๐—ด.

- Easy invoicing and fast settlements for select Government Schemes including Medicare, iCare NSW, TAC Victoria, WorkSafe Victoria and WorkCover Queensland.โ€‹
- Claims processing for allied, medical, care and disability providers.โ€‹
- Quickly confirm a patientโ€™s funding eligibility prior to their appointment.โ€‹
- View your Digital and Terminal claim transactions.
- Add a new Provider โ€“ set up their profile and track application.โ€‹
- Update bank account details for your practice.

Learn more https://lnkd.in/gPVVDHup

๐—ก๐—ฒ๐—ฒ๐—ฑ ๐—ผ๐—ป๐—น๐—ถ๐—ป๐—ฒ ๐˜€๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐˜„๐—ถ๐˜๐—ต ๐˜†๐—ผ๐˜‚๐—ฟ ๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ ๐—ง๐—ฒ๐—ฟ๐—บ๐—ถ๐—ป๐—ฎ๐—น?Support is just a click away. Find everything you need to set up your term...
04/07/2025

๐—ก๐—ฒ๐—ฒ๐—ฑ ๐—ผ๐—ป๐—น๐—ถ๐—ป๐—ฒ ๐˜€๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐˜„๐—ถ๐˜๐—ต ๐˜†๐—ผ๐˜‚๐—ฟ ๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ ๐—ง๐—ฒ๐—ฟ๐—บ๐—ถ๐—ป๐—ฎ๐—น?

Support is just a click away. Find everything you need to set up your terminal, process claims and settlements and understand more about terminal features.

Checkout HICAPS Support Hub for more guides, resources and support articles to keep your practice running smoothly.

Get support https://hicaps.my.site.com/help/s/article/Where-to-get-help-for-your-HICAPS-Terminal

Weโ€™re pleased to announce that after extensive development and testing, the integration between HICAPS and Best Practice...
11/06/2025

Weโ€™re pleased to announce that after extensive development and testing, the integration between HICAPS and Best Practice Bp Premier is now available. โ€‹

๐—š๐—ฒ๐˜ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฑ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜† https://www.hicaps.com.au/modalities/hicaps-for-gp

๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ ๐—ฎ๐—ป๐—ฑ ๐—•๐—ฒ๐˜€๐˜ ๐—ฃ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ ๐—•๐—ฝ ๐—ฃ๐—ฟ๐—ฒ๐—บ๐—ถ๐—ฒ๐—ฟ ๐—ฎ๐—ฟ๐—ฒ ๐—ป๐—ผ๐˜„ ๐—ถ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ. โ€‹โ€‹Get ready to experience a purpose-built GP solution that strea...
07/06/2025

๐—›๐—œ๐—–๐—”๐—ฃ๐—ฆ ๐—ฎ๐—ป๐—ฑ ๐—•๐—ฒ๐˜€๐˜ ๐—ฃ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ ๐—•๐—ฝ ๐—ฃ๐—ฟ๐—ฒ๐—บ๐—ถ๐—ฒ๐—ฟ ๐—ฎ๐—ฟ๐—ฒ ๐—ป๐—ผ๐˜„ ๐—ถ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ. โ€‹
โ€‹
Get ready to experience a purpose-built GP solution that streamlines your practice operations, elevates patient experience and reduces administration time. โ€‹
โ€‹
๐—š๐—ฒ๐˜ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฑ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜† https://www.hicaps.com.au/modalities/hicaps-for-gp

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Our Story

HICAPS was formed in June 1998 in response to the need to provide an electronic claim and payment solution for the Healthcare sector. Today, 20+ years on, HICAPS is utilised by 100% of Private Health Funds in Australia, and has over 85,000 registered health service providers nationally that provide patients the convenience of automatic claims processing on the spot, in the practice.

The HICAPS solution also provides Medicare processing and the lodgement of WorkSafe (Vic) claims and can be used to process Gap, and fully patient funded services via Credit Card and EFTPOS. HICAPS can also be used by health services providers to electronically lodge overseas health care claims today for select health funds that are enabled on the HICAPS system. HICAPS continues to offer innovation and efficiency to the healthcare sector and remains Australiaโ€™s leading claims and payments solution for health service providers.

HICAPS is available to participating health services providers in 19 health modalities including General Practitioners, Medical Specialists, Dental, Optical, Physiotherapy, Chiropractic, Acupuncture, Natural Therapy, Remedial Massage, Podiatry, Speech Therapy.