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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

HICAPS

HICAPS is Australia's leading claims solution for healthcare providers. A wholly owned subsidiary of NAB.

21/11/2025

𝗦𝗮𝗳𝗲𝗴𝘂𝗮𝗿𝗱 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗳𝗿𝗼𝗺 𝗳𝗿𝗮𝘂𝗱𝘀 𝗮𝗻𝗱 𝘀𝗰𝗮𝗺𝘀.

With frauds and scams on the rise, HICAPS and NAB are committed to keeping you informed and empowering you with practical steps to safeguard your business, staff and patients.

𝗧𝗲𝗿𝗺𝗶𝗻𝗮𝗹 𝘁𝗮𝗸𝗲𝗼𝘃𝗲𝗿 – 𝗰𝗿𝗶𝗺𝗶𝗻𝗮𝗹𝘀 𝘀𝘁𝗲𝗮𝗹 𝗽𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝘁𝗲𝗿𝗺𝗶𝗻𝗮𝗹𝘀 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗶𝗻𝘁𝗲𝗻𝘁 𝘁𝗼 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗳𝗮𝗸𝗲 𝗿𝗲𝗳𝘂𝗻𝗱𝘀 𝘁𝗼 𝘁𝗵𝗲𝗶𝗿 𝗼𝘄𝗻 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀.

Tips on securing your terminal:

- After hours ensure your terminals are out of sight to prevent theft.
- After hours always keep your terminals plugged in so software updates can be pushed to terminals during non-operating hours.
- During operating hours keep terminals in secure locations and always in line of sight.
- Regularly check for tampering or unfamiliar devices near your terminal.

𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗳𝗿𝗮𝘂𝗱 𝗮𝗻𝗱 𝘀𝗰𝗮𝗺𝘀 𝗽𝗮𝗴𝗲 𝗳𝗼𝗿 𝗱𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲, 𝗰𝗵𝗲𝗰𝗸𝗹𝗶𝘀𝘁𝘀 𝗮𝗻𝗱 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝘀𝗲𝗰𝘂𝗿𝗲.

Together, we can protect your practice, your staff and your patients.

𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲 https://www.hicaps.com.au/support/report-fraud---scams

07/11/2025

𝗥𝘂𝗻𝗻𝗶𝗻𝗴 𝗹𝗼𝘄 𝗼𝗻 𝗿𝗲𝗰𝗲𝗶𝗽𝘁 𝗿𝗼𝗹𝗹𝘀? 𝗢𝗿𝗱𝗲𝗿 𝗶𝗻 𝘀𝗲𝗰𝗼𝗻𝗱𝘀, 𝗿𝗶𝗴𝗵𝘁 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝗛𝗜𝗖𝗔𝗣𝗦 𝗧𝗲𝗿𝗺𝗶𝗻𝗮𝗹. 𝗥𝗲𝗰𝗲𝗶𝗽𝘁 𝗿𝗼𝗹𝗹𝘀 𝗮𝗿𝗲 𝗙𝗥𝗘𝗘 𝗳𝗼𝗿 𝗛𝗜𝗖𝗔𝗣𝗦 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀!

No calls, no forms, just a few taps on your terminal and your stationery is on its way. Keep your practice running smoothly and have the right supplies on hand when you need them.

𝗢𝗿𝗱𝗲𝗿 𝘀𝘁𝗮𝘁𝗶𝗼𝗻𝗲𝗿𝘆 𝗱𝗶𝗿𝗲𝗰𝘁𝗹𝘆 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝘁𝗲𝗿𝗺𝗶𝗻𝗮𝗹 𝗶𝗻 𝘁𝗵𝗿𝗲𝗲 𝗲𝗮𝘀𝘆 𝘀𝘁𝗲𝗽𝘀.
1. Select the support button on your terminal screen
2. Tap ‘order stationery’
3. Confirm

We’re here to support your practice every day, making sure you have what you need to keep things running smoothly.

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 https://hicaps.my.site.com/help/s/article/HICAPS-Terminal-Stationery

17/10/2025

𝗔𝗔𝗣𝗠𝗔𝗔𝗡𝗭 𝟮𝟬𝟮𝟱 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲

We’re excited to join you on 21-24 October at the Melbourne Convention and Exhibition Centre for four incredible days focused on everything Practice Management.

𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝘃𝗶𝘀𝗶𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗛𝗜𝗖𝗔𝗣𝗦 𝗧𝗲𝗮𝗺.

Thinking about integration? We’ve got you covered!
Want to streamline your practice? We’ve got you covered!

Discover how our newly launched Bp Premier integration creates a smoother, more accurate and efficient claiming process for your practice.

We love connecting with practice owners, managers and partners to share industry knowledge and truly understand how we can support you and your practice.

15/10/2025

𝗟𝗔𝗦𝗧 𝗖𝗛𝗔𝗡𝗖𝗘 𝗧𝗢 𝗥𝗘𝗚𝗜𝗦𝗧𝗘𝗥! 𝟮𝟬𝟮𝟱-𝟮𝟲 𝗡𝗔𝗕 𝗛𝗲𝗮𝗹𝘁𝗵 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘄𝗲𝗯𝗶𝗻𝗮𝗿

𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 - 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆 𝟭𝟲 𝗢𝗰𝘁𝗼𝗯𝗲𝗿

Are you ready to uncover what your patients really want from their healthcare experience?

In today’s evolving healthcare landscape, patients’ expectations are shifting. This webinar, presented by Dean Pearson, NAB’s Head of Behavioural and Industry Economics, reveals critical insights from the patients’ perspectives that will help transform how you deliver care.

Sally Auld, NAB’s Group Chief Economist, will provide essential economic insights impacting the healthcare sector and our panel of experts will join for a live Q&A discussion.

𝗣𝗮𝗻𝗲𝗹 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀:
Dr Michael Wright, RACGP President
Shefali Saldanha, Executive HICAPS Product
John Avent, Executive NAB Health and CEO Medfin will host the session

This webinar has been approved for 1 hour of CPD learning for Healthcare Providers. A compliant Certificate of Completion will be provided to all attendees to self-upload to your CPD home / College.

We hope you can join us. Feel free to extend this invitation to your colleagues.

𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘁𝗼𝗱𝗮𝘆: https://business.nab.com.au/2025-26-nab-health-insights-special-report-part-1-and-webinar

18/09/2025

𝗬𝗼𝘂’𝗿𝗲 𝗶𝗻𝘃𝗶𝘁𝗲𝗱 𝘁𝗼 𝘁𝗵𝗲 𝟮𝟬𝟮𝟱-𝟮𝟲 𝗡𝗔𝗕 𝗛𝗲𝗮𝗹𝘁𝗵 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗼𝗻 𝘁𝗵𝗲 𝟭𝟲𝘁𝗵 𝗢𝗰𝘁𝗼𝗯𝗲𝗿.

Discover what Australian patients really want for their healthcare experience.
In today’s evolving healthcare landscape, patients’ expectations are shifting. This webinar, presented by Dean Pearson, NAB’s Head of Behavioural and Industry Economics, reveals critical insights from the patients’ perspectives that will help transform how you deliver care.

Sally Auld, NAB’s Group Chief Economist, will provide essential economic insights impacting the healthcare sector and our panel of experts will join for a live Q&A discussion.

𝗣𝗮𝗻𝗲𝗹 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀:
Dr Michael Wright, RACGP President
Shefali Saldanha, Executive HICAPS Product
John Avent Executive NAB Health and CEO Medfin will host the session.

This webinar has been approved for 1 hour of CPD learning for Healthcare Providers. A compliant Certificate of Completion will be provided to all attendees to self-upload to your CPD home / College.

We hope you can join us. Feel free to extend this invitation to your colleagues.

𝗙𝗶𝗻𝗱 𝗼𝘂𝘁 𝗺𝗼𝗿𝗲 𝗮𝗻𝗱 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗵𝗲𝗿𝗲: https://business.nab.com.au/2025-26-nab-health-insights-special-report-part-1-and-webinar

04/09/2025

𝗪𝗼𝗺𝗲𝗻’𝘀 𝗛𝗲𝗮𝗹𝘁𝗵 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱

This Women’s Health Week – 'Say Yes To You'

You’re amazing at reminding patients about their health check-ins, you advocate fiercely for their wellbeing and never let them skip important screenings.

This Women’s Health Week theme is ‘Say yes to you’ – and that includes YOU. Your health matters just as much as your patients. You deserve the same care and attention you give others every single day.

So this week:
- Book that overdue appointment
- Have those important health conversations with the people you love
- Take care of your own mental health
- And say ‘YES’ to you

You, your patients, friends and family all deserve to be healthy. The best healthcare providers are those who prioritise their own wellbeing too.

hashtag hashtag hashtag hashtag

29/08/2025

𝗠𝗲𝗲𝘁 𝗧𝗵𝗲 𝗧𝗲𝗮𝗺 𝗦𝗲𝗿𝗶𝗲𝘀: Robbie Thorogood

𝗧𝗲𝗹𝗹 𝘂𝘀 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗮𝘁 𝗛𝗜𝗖𝗔𝗣𝗦

I came to HICAPS and NAB with a unique background, I’ve been a healthcare professional, a healthcare business owner, and more recently completed an MBA with Deakin University. That mix gives me a deep understanding of the healthcare ecosystem from all angles; patient, provider and business owner.

At HICAPS I work across strategy and growth. My role spans three main areas: analysing different healthcare modalities to uncover strategic opportunities, enabling our internal teams at HICAPS and NAB with the knowledge to better support healthcare clients; and designing scalable and repeatable campaigns that help NAB colleagues engage more confidently with healthcare customers. Additionally, I collaborate with teams across the bank to help drive greater value across the broader healthcare portfolio.

𝗪𝗵𝗮𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝗮𝗯𝗼𝘂𝘁?

The project I’m most excited about is a collaboration with NAB’s Learning and Capability team on a new e-learning module. It’s designed to give NAB colleagues the knowledge and confidence to have more meaningful conversations with their healthcare clients. It’s practical, scalable and directly supports better outcomes for the healthcare businesses and clients that we serve.

𝗪𝗵𝘆 𝗱𝗼 𝘆𝗼𝘂 𝗹𝗼𝘃𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼?

I’ve been on the other side of the fence. I know how critical HICAPS is to healthcare businesses. I love what I do because I get to shape how we evolve our offering in ways that genuinely improve the lives of healthcare providers and ultimately, their patients.

I'm wired to think strategically; I’m always looking at the bigger picture and how we can create meaningful system-level improvements that benefit providers and patients alike. Being able to contribute to the future of HICAPS, and to a lesser extent NAB, so that we can continue to lead and serve the healthcare industry better.....that’s something I’m incredibly passionate about.

27/08/2025

𝗦𝘁𝗮𝘆 𝗮𝗵𝗲𝗮𝗱 𝗶𝗻 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝘄𝗶𝘁𝗵 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘁𝗵𝗮𝘁 𝗺𝗮𝘁𝘁𝗲𝗿 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲.

Get the essential updates you need - from real customer stories, product innovation, to the latest in health research. Plus, upcoming industry events, networking opportunities and tips to support your business.

Join thousands of healthcare professionals staying informed and connected.

𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝘁𝗼𝗱𝗮𝘆! https://lnkd.in/ggW4dMcJ

12/08/2025

Join NAB’s Big Scam Education Conversation on Tuesday 26 August to learn how to spot red flags and protect yourself.

Everyone’s welcome, you don’t have to be a NAB customer to attend.

More information is available at nab.com.au/scamsawareness

11/08/2025

Join NAB Behavioural Economist, Dean Pearson and a panel of industry titans as they discuss the future of General Practice on a live webinar.

Register today - link in bio

04/08/2025

Bp Premier Summit 2025 - One week to go!

We’re excited to be Platinum sponsors of Bp Premier Summit 2025!

Join us August 8-10 for three incredible days featuring top industry speakers and leaders sharing innovative strategies, practical solutions and fresh insights into the evolving GP landscape.

What to expect: Expert insights, training and networking opportunities.

Don't miss visiting the HICAPS team. Discover how our newly launched Bp Premier integration creates a smoother, more accurate and efficient claiming process for your practice.

Plus: stop by our on-site monogramming station for a limited-edition personalised luggage tag.

Ready to connect, lean and grow? We can’t wait to see you there!

24/07/2025

𝗠𝗲𝗲𝘁 𝘁𝗵𝗲 𝗧𝗲𝗮𝗺 𝗦𝗲𝗿𝗶𝗲𝘀

Meet 𝗝𝗮𝗿𝗻𝗮𝘆, our always smiling Partnerships Manager and go to person for everything PMS (Practice Management Software).

𝗧𝗲𝗹𝗹 𝘂𝘀 𝗮𝗯𝗼𝘂𝘁 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼 𝗮𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 – 𝘄𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗮 𝘁𝘆𝗽𝗶𝗰𝗮𝗹 𝗱𝗮𝘆 𝗹𝗼𝗼𝗸 𝗹𝗶𝗸𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂?

My days are spent nurturing relationships with our incredible software partners and finding creative ways we can work together. You’ll find me brainstorming with partners about new opportunities, being their champion within HICAPS when they need support, or doing a deep dive into how we can create even more value for healthcare providers.

Think of me as part strategist, part relationship guru and part problem-solver, always looking for ways to make the experience with HICAPS even better through smart partnerships.

𝗪𝗵𝗮𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗮𝗿𝗲 𝘆𝗼𝘂 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝗮𝗯𝗼𝘂𝘁?

I’m super excited about our latest integration with Best Practice Bp Premier. This has been such a game-changer and we’re now able to support GP practices in a whole new way.

It’s great to see how this opens doors for practices to work more efficiently. Staff spend less time on paperwork and ultimately patients get an improved experience - everyone wins.

It’s a big step toward our goal of supporting the full spectrum of healthcare from allied to primary care with smarter, more connected solutions.

𝗪𝗵𝘆 𝗱𝗼 𝘆𝗼𝘂 𝗹𝗼𝘃𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼?

I’m passionate about solving problems. Knowing that the partnerships we build today could make someone’s healthcare experience better tomorrow. It’s super rewarding to work on projects that genuinely help healthcare providers do what they do best – care for patients - by running more efficiently.

I love that my role lets me be a creative problem solver, offers the ability to blend strategy and technology all while building human connections. I get to connect the dots and bring people together. Perfect.

Address

395 Bourke Street
Melbourne, VIC
3000

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www.hicaps.com.au/

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Our Story

HICAPS was formed in June 1998 in response to the need to provide an electronic claim and payment solution for the Healthcare sector. Today, 20+ years on, HICAPS is utilised by 100% of Private Health Funds in Australia, and has over 85,000 registered health service providers nationally that provide patients the convenience of automatic claims processing on the spot, in the practice.

The HICAPS solution also provides Medicare processing and the lodgement of WorkSafe (Vic) claims and can be used to process Gap, and fully patient funded services via Credit Card and EFTPOS. HICAPS can also be used by health services providers to electronically lodge overseas health care claims today for select health funds that are enabled on the HICAPS system. HICAPS continues to offer innovation and efficiency to the healthcare sector and remains Australia’s leading claims and payments solution for health service providers.

HICAPS is available to participating health services providers in 19 health modalities including General Practitioners, Medical Specialists, Dental, Optical, Physiotherapy, Chiropractic, Acupuncture, Natural Therapy, Remedial Massage, Podiatry, Speech Therapy.