https://www.masupportservices.com.au/

M&A Support Services, Melbourne (2025)

27/11/2025

Disability-Friendly Spotlight: Royal Botanic Gardens, Melbourne

If you’re looking for a peaceful, beautiful, and fully accessible escape right in the city, the Botanic Gardens are a great option.

Here’s why we think it’s a top pick for people with disabilities:
🌳 Wide, easy-to-navigate paths: Perfect for wheelchairs, mobility aids, or anyone who likes a gentle stroll.
🌳 Wheelchair Access: Motorised and manual wheelchair-friendly routes throughout the gardens.
🌳 Access Key: Plan your visit with detailed maps, professional photos and helpful accessibility information.
🌳 Sensory-Friendly Spaces: Quiet corners, shaded benches and peaceful areas for a calm sensory break.
🌳 Supportive Visits: Ideal for carers, support workers or anyone looking for a relaxed day out in nature.

Accessibility isn’t just about reaching the gardens, it’s about enjoying every moment among the plants, flowers, and tranquil spaces at your own pace.

Have you been here? Let us know your favourite spot in the comments!

25/11/2025

Moments that make us smile!

Last month Trisha popped in to spend some time with Kerrie. It was lovely to see her support worker Annette from there too!

Annette has been by Kerrie’s side for over 5 years, supporting her in everything she enjoys. Kerrie loves looking out the window and people watching. Something she also enjoys doing when she does community activities as well.

Need help navigating support services?

Let’s chat about how we can coordinate the right support for you.

20/11/2025

Let’s talk phone hacks! 📱

Here are 3 simple phone hacks that can make life a little easier.

From dark mode, voice-to-text and custom alerts, these small tweaks can reduce sensory load, ease headaches and make everyday tasks smoother.

Swipe through to see how to use these tools on both iPhone and Android.

Do you have any other hacks that make accessibility easier on your phone?

12/11/2025

Communicating with someone who is non-verbal doesn’t have to be tricky – small adjustments can make a big difference. 💚

Here are some gentle tips to try today:
✨ Use simple words and short sentences
✨ Incorporate gestures and facial expressions
✨ Give plenty of time to respond
✨ Use communication tools like picture cards or tablets
✨ Stay calm, patient, and positive
Every little effort helps create understanding and connection. 💛

Have you found a tip that works well in your day-to-day? We’d love to hear!

10/11/2025

💜 A reminder of why we do, what we do. 💜

Last month, one of our families shared a moment that truly touched our hearts.

Evie attended a birthday party with 15 other girls; it was a big milestone for her. She waited patiently for her turn, used her manners and stayed calm and kind, even when one of her close friends didn’t include her in a game.

Instead of getting upset, Evie handled it with grace. She stayed true to herself and absolutely shone. ✨

Her mum, Vanessa, shared that she nearly cried on the way home just thinking about how far Evie has come.

It’s moments like these that remind us how powerful the right supports, therapies, and consistent care can be.

We’re so proud to walk alongside incredible families like Evie’s, celebrating every step, every win and every moment of growth.

05/11/2025

Today let’s meet another member of our incredible team.

It’s Peta!

Peta brings passion, creativity and heart to everything she does as a Support Coordinator.

With over a decade in family and community services, she’s helped individuals and families in so many ways, all of which makes her an incredible advocate in the disability space.

🐾 Proud dog mum to Ruben the Cavoodle (He is living his very best life!)
🌊 Loves the outdoors, the beach and making memories with family and friends
🍳 Passionate about cooking and trying out new cuisines
💙 Always looking for creative ways to support participants and empower families

Peta’s superpower? Listening, problem-solving, and championing people to reach their goals and all while keeping it fun and relatable.

She’s a valued part of our team, helping participants and families thrive every day.

30/10/2025

Disability-Friendly Spotlight: Melbourne Zoo

A trip to Melbourne Zoo isn’t just a day out, it’s a journey into the wild, made for everyone. 💚

Here’s why we think it’s a top pick for people with disabilities:
🦘 Wide, easy-to-navigate pathways
🦘 Accessible parking close to the entrance
🦘 Sensory Maps & Social Scripts: Plan your visit around high and low sensory areas. Social Scripts, created with Amaze, help neurodivergent visitors feel prepared and comfortable.
🦘 Access Key: A full guide with professional photos, supportive text, an easy-to-follow venue map, a visual communication board, and sensory guides.
🦘 Quiet Times: The zoo is typically quieter on weekdays between 3:00–4:30 pm, perfect for a calmer, more relaxed visit.

Accessibility isn’t just about getting in the door, it’s about feeling welcome every step of the way.

27/10/2025

💜 A moment we’ll never forget!

Branka has been Rodney’s Support Coordinator since June 2023 and in that time, he’s come such a long way.

After having a stroke 14 years ago, Rodney wasn’t able to move his left side or speak. His incredible wife, Janet, has been by his side every step of the way. With ongoing speech and physio support, things have changed. Rodney can now move, walk and even speak short sentences again.

During a recent visit to our office, Branka cheekily asked Rodney to write his name. He declined, however, with a little encouragement from his wife Janet she said to him “How about you write Branka’s name?” Rodney said “Ok”. He was able to write Branka’s name with his good arm. Janet told us that he hasn’t picked up a pen since 2012, this day was the first time he put pen to paper for 13 years!

A small moment with such big meaning and one we’re so proud to share. 💜

Stories like Rodney’s remind us that progress looks different for everyone and that every step forward, no matter how small, is worth celebrating.

17/10/2025

Independence doesn’t mean doing everything on your own…and support doesn’t mean giving up control either!

It’s about finding that sweet spot in-between. That place where you feel confident, capable and still have the right help when you need it. 💜
Sometimes that’s asking for a hand, sometimes it’s building skills and sometimes it’s just having someone in your corner while you do your thing.

It's not one-size-fits-all. It’s about what works best for you.

Want support that works with you, not for you? Get in touch with our team today.

13/10/2025

👋 Meet Shane!
Shane is one of our incredible Team Leaders and Support Coordinators, and he brings passion, creativity and lived experience to everything he does.

💛 Married with two kids (plus his adorable dogs, Luna and Cleo)
🎨 A self-taught portrait painter who has even entered the Archibald Prize
🍝 Proud of his Australian–Italian roots and happiest when cooking for family
🏉 A true Hawthorn tragic who also loves all kinds of sport
🌏 Big on travel and soaking up culture — Japan was a dream come true on his honeymoon

Growing up with a disability himself, Shane knows firsthand the importance of compassion, advocacy and determination.

He’s spent years working across disability services and pours that wealth of experience (and heart) into supporting participants and families to live full, empowered lives. 💙

10/10/2025

Ever seen someone’s support completely change a moment? 💛

On Survivor, Eva, the show’s first autistic contestant experienced sensory overwhelm. The only person who knew about her diagnosis at the time was Joe. Even though he was on a different tribe, Joe noticed the signs right away. He’d supported her before and knew exactly what was happening. You can see the moment he has been given permission and he walked over and wrapped Eva in deep pressure hugs and grabbed her hands, helping her regulate and feel safe again.

It’s a powerful reminder that awareness, compassion and the right kind of support can change everything.

At M&A, we recognise that support isn’t about doing everything for someone, it’s about knowing when and how to show up. 💛

09/10/2025

Branka recently visiting one of our mums after her son’s plan was reviewed.

Together they went through all the docs, sorted the plan manager paperwork and made decisions on how the funding would work best for their family.

The sweetest part? Mum called afterwards just to say thank you and share how much Branka has made a difference in their world.

Branka LOVED her visit today! Happy to make a difference to our participants lives.

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