
01/04/2025
Why Language Matters: Intent vs. Impact
We often judge ourselves by our intent, but others experience us through our impact. Nowhere is this more evident than in the words we use.
Language is powerful—it can build connection or create distance, uplift or harm. We might mean well, but if our words cause confusion, exclusion, or pain, our intent alone isn’t enough. True empathy requires us to understand how our words land, not just why we said them.
Consider workplace conversations about mental health, inclusion, or conflict resolution. Saying “I didn’t mean it that way” doesn’t undo harm. Instead, listening, learning, and adjusting our language shows we value others’ experiences.
If we want to foster wellbeing—whether in workplaces, communities, or personal relationships—our language must reflect that. Empathy isn’t just about feeling for others; it’s about ensuring our words align with care and respect.
What’s a time when someone’s words, intentional or not, impacted you deeply?