Age Up Health

21/07/2025

Now more than nearly 88,000 older Australians are waiting for a Home Care Package in the wake of Support At Home program delays.

We want to help! If you've been on the waitlist for more than 6 months, get in touch with us to see if you're eligible for our Free Care program, which provides up to 12 weeks free home care support.

If eligible, we may be able to help you with things such as doing your shopping, preparing meals, light cleaning, and more.

If you or a loved one have been waiting for a Home Care Package for a while, please get in touch below.

https://www.ageuphealth.com.au/contact-us/

16/07/2025

☎️ Will I be able to contact my care manager directly? Breakdowns in communication are one of the most common reasons people switch providers. Some providers don’t give clients direct phone access to their care manager, which can leave you feeling unheard or stuck waiting for a call back. Make sure you’ll have a clear, direct line of communication.

🌏 Where are you located? Providers without a strong local presence often send workers from outside your area, which can result in travel delays or cancelled shifts. Ask them if they have staff in your suburb, and how they manage travel times.

💵 Will someone explain how budgets and billing works? Home care is pretty confusing at the best of times. Getting surprised by unexpected fees or trying to read a statement can make it even worse. Make sure your potential provider is upfront about their fees and package management.

If you're looking for a local home care provider that can help you get the support you need, get in touch with us below.

https://www.ageuphealth.com.au/contact-us/

12/07/2025

What happens if you can’t afford Support at Home?

Good news — Financial Hardship Assistance will be available for people who are struggling.

Here’s what you need to know:

✅ Already receiving a Home Care Package and worried about the cost of Support at Home?

You might already be eligible for financial assistance, and it will roll over once Support at Home starts

📄 Already approved for hardship support?

Your support will carry over when you move to Support at Home. Just check your approval letter for the expiry date.

🆕 New to Support at Home from Nov 2025?
You can apply through Services Australia to help cover costs like:
– 🛁 Personal care, home modifications
– 🍽️ Cleaning, meals, social support

💡 While your application is being assessed, you won’t need to pay. But if it’s rejected, you might need to backpay — so apply early and make sure everything is in order.

01/07/2025

LONG SERVICE LEGEND 🌟 | Meet Joanne, Care Companion – 5 Years of Dedication

From community pharmacy to pastoral care, Joanne has dedicated her career to helping others.

For the past five years at Age Up Health, she’s poured her heart into supporting clients with personal care, domestic help, shopping trips and more.

Joanne loves that Age Up encourages genuine relationships and that every day is different, and every client brings something new. “There’s always someone different I get to help,” she says. “It’s so personally rewarding.”

She’s someone who truly cares—someone who takes the time to build trust, listen closely, and walk alongside people as they live life their way.

Her calm presence, professionalism and empathy have made her a much-loved part of the Age Up team.

She says the support from Age Up has made a real difference. “They’re always responsive when I need help, flexible with my schedule, and since joining Kinyara Health, the extra training and efficiencies have really helped us take our care to the next level.”

Her advice for anyone just starting in home care?

“Never be afraid to ask for help. If you’ve been hired, it’s because someone sees your potential. Always be yourself—you can’t do this job any other way.”

Thank you to Joanne for an incredible 5 years with Age Up! Drop a 💙 in the comments to help us celebrate her!

01/07/2025

Meet Gloria – living proof that the right support can open up a whole new world.

After moving to Melbourne to live with her daughter, Gloria needed help getting around the city.

Now, with Care Companions visiting twice a week through her Home Care Package, she’s back out in the community—going for walks, enjoying cups of tea, and taking day trips to places like the Melbourne Zoo.

She’s also received a new wheelchair through her HCP. This has helped immensely with travelling in and out of the city and makes day trips more comfortable and enjoyable.

How has your HCP helped you or someone you love? We’d love to hear your story.

Comment below!👇

23/06/2025

Welcome to our growing Kinyara Health family Accept Care!

Just like us, Accept Care is a trusted provider with deep roots in their local community.

They’ve been supporting seniors and people living with disability in South Australia for over 25 years – and now, we’re proud to stand alongside them.

Like all of our Kinyara Health cousins, they’ll be supported by the same systems and values that help us deliver care with confidence.

With Kinyara Health handling the business of care, for us that’s meant:

✅ More time to focus on our clients

✅ Stronger support and training for our team

✅ Shared commitment to quality and consistency in care

We trust your local community will be even better off now. Welcome to the family, Accept Care!

20/06/2025

While many providers have welcomed the delayed launch of Support at Home, we were already prepared.

It’s meant certainty to clients about what Care Plans and budgets will look like under the new scheme, and clarity on a smooth transition come the November 1 launch of Support at Home.

Backed by Kinyara Health, here’s four things we’ve done to help our clients be ready for reform:

✅ Create opportunity in change – Instead of waiting to see what would happen, we embraced the reforms early. We focused on how Support at Home could lead to better care, more choice, and stronger outcomes for the people we support.

✅ Good care is good business – We’re a local home care team, backed by a centralised back office Kinyara Health. While they look after the business of care, we’re able to focus on what matters most to the people we serve.

✅ In-depth training – We invested in industry-leading, month-long training programs to support our team and give our clients the answers they need. We blended theory and practical training — and now we’re more confident than ever.

✅ Lead and innovate early – We adopted a stable, reform-ready client servicing platform early — giving our team the tools they needed to adapt confidently.

If you’re looking for a provider who’s ready for Support at Home — and ready to help you through it — we’re here for you.

Click below to get in touch.

https://www.ageuphealth.com.au/contact-us/

14/06/2025

Choosing a home care provider? Don’t learn the hard way.

We hear from people every day who feel let down - promised great care, but left without the support or clarity they expected.

The good news is that switching home care providers is easier than you might realise.

We’ve helped lots of older Australians make the move. Here are 3 things they wish they’d known earlier.

🧑‍⚕️ You can keep using your own health providers

Switching doesn’t mean starting over. You can keep seeing your physio, podiatrist or any trusted allied health professionals. A good provider will work with them, not replace them.

🎁 Don’t get caught out by short-term deals

Low upfront fees and flashy offers can be tempting, but they often come at the cost of long-term service quality. Ask deeper questions to make sure the care holds up over time.

🚪 Ask if your provider uses contractor workers

Some providers rely on agency staff, which can mean cancelled visits, inconsistent care, and unfamiliar faces. You deserve a reliable team you know and trust.

All of our care workers are part of our in-house team, so you can expect familiar faces and reliable support.

📋 Want to know more? Head to our website for the full list of 10 things every switcher wishes they knew at the start.

https://www.ageuphealth.com.au/advice/what-to-know-before-changing-home-care-providers-in-australia/

11/06/2025

Support at Home may have been delayed – but changes are still coming on 1 July.

On the back of Australian Government's recent announcement to delay the launch of Support at Home until November 2025, a number important changes will be implemented instead.

These include price increases due to indexed wage rises for support workers, and updated service agreements for all new and existing clients.

If you're receiving a Home Care Package currently, here's what you need to know:

https://www.ageuphealth.com.au/news/support-at-home-latest-news/

Support At Home was set to launch on 1 July, but there have been delays. Keep up to date with the latest news as new information comes to light.

04/06/2025

📣 The Australian Government has announced that the new Support at Home program will now begin on 1 November 2025 - instead of July 1st as originally announced.

The good news? We’re already reform ready.

Over the past few months, we’ve been busy strengthening our systems, training our teams, and building everything needed to deliver exceptional care under the new program.

With this updated timeline, we now have even more time to focus on supporting our clients and making sure everyone in our care feels informed, confident, and prepared.

Keep an eye on our website where we'll be providing regular updates:

https://www.ageuphealth.com.au/news/support-at-home-latest-news/

04/04/2025

https://mailchi.mp/carewithquality/march-news

As we are growing, we are having more people come to join us. We will be having an office warming soon so keep your eyes tuned to the newsletters

08/03/2025

With the new Support at Home aged care program set to roll out on 1 July, many older Australians are keen to understand how the fees will work. With participants now expected to contribute to the cost of care, the financial details are understandably top of mind. There is good news, however, with the pricing model expected to deliver more direct hours of service.

👉Read more about how it works here:
https://www.ageuphealth.com.au/advice/understanding-support-at-home-pricing/

Share this updated with anyone currently navigating the home care system.

With the government still releasing details of what's to come, getting answers has been a challenge, but one thing is now clear: participants will receive more service hours for the same funding.