16/10/2025
Meet Sarah – 32, sharp-witted, loves a good pun almost as much as she loves her chihuahua, Chachi. Sarah uses a wheelchair, and Chachi is her constant sidekick — tucked into her lap at physio, watching every exercise with a suspicious side-eye. Sarah respects her physio provider. They’d always welcomed Chachi (and even slipped him the occasional treat). But when the same company kept nudging Sarah to use them for psychology too, she started to wonder: Was this really the best option for her? Or was she stuck in a Mexican stand-off — Chachi included? 🌮🐾
Enter Nicole, her Support Coordinator at Future Focus. Nicole sat down with Sarah and unpacked the situation: yes, it’s great to feel loyalty to providers who value Chachi, but real independence means looking at all options, not just the ones offered under one roof. Together, they compared psychologists, explored different approaches, and even checked which ones were Chachi-friendly (because non-negotiables are non-negotiables).
In the end, Sarah kept her beloved physio (and their dog-treat diplomacy) but chose a new psychologist who she clicked with instantly. As Sarah told Nicole later, ““Turns out I didn’t have to choose sides at all —guac was included.” 🌮✨ Chachi, of course, still thinks the physio is the best provider — but only because the treat jar lives in their office. 🦴
At Future Focus, that’s what Support Coordination is about — sniffing out the best options, avoiding ruff choices, and making sure participants never feel cornered.
