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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Amber Community

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Melbourne, VIC
Amber Community

We are a not-for-profit organisation contributing to the safety and wellbeing of road users. Sessions may be conducted face-to-face, online or by telephone.

Amber Community was founded in 1994 by a small group of people whose lives had been directly impacted by road trauma. These people understood the need for a specialist service where support could be offered to those who, like them, were suffering because of the injury or loss of a loved one on the roads. They joined with professionals working in the area to provide counselling and support. From this humble beginning in 1994, Amber Community has grown to offer state-wide counselling, support and education services to individuals affected by a road incident. Counselling sessions are free of charge, confidential and unlimited in number for people affected by a collision on the roads (or involving any public transport), whenever this may have occurred. You do not need a referral to access our services. Our clients include bereaved families, friends and colleagues; injured people and carers; drivers and passengers; and people who were first on scene – witnesses, citizens who offered assistance, and emergency service workers. We are not a crisis service; our office hours are between 9 am – 5 pm, Monday to Friday. If you need to speak to someone urgently, please call Lifeline on 13 11 14. Amber Community is committed to educating the community and raising public awareness about road trauma and how it affects people’s lives. We do this by positively influencing driver attitudes and behaviours with the aim of reducing crashes and the resulting trauma.

24/02/2026

Understanding impairment benefits and dispute options can be complex, especially when you are already focused on recovery.

In this podcast episode, Arnold Dallas McPherson Injury Lawyers explain when an impairment lump sum claim may be available, how injuries are assessed, and what options exist if you disagree with a Transport Accident Commission decision.

This video highlights the importance of knowing your rights, timeframes, and where to seek specialist support when navigating the Transport Accident Commission system.

Thank you to Arnold Dallas McPherson Injury Lawyers, one of Amber Community’s valued legal partners, for guiding viewers through these processes.

Watch the video here>> https://youtu.be/HTCGinvHQZ8

Arnold Dallas McPherson Injury Lawyers is one of our six legal partners. Learn more about all our partners at>> https://bit.ly/3TnFFqL

20/02/2026

Amber Community would like to acknowledge Henry Carus + Associates, a long-time legal partner of Amber Community.

Henry Carus + Associates provides legal services to people navigating the impacts of road trauma. Their work focuses on helping individuals and families understand their options and access appropriate support during what can be a complex and challenging time.

‘When road trauma turns your life upside down, we believe you deserve more than advice - you deserve compassionate support, personal attention, and a legal team prepared to advocate firmly on your behalf.’ Michael Constable, Senior Associate

To learn more about our legal partners, please visit: https://bit.ly/3TnFFqL

16/02/2026

Shine a Light on Road Safety and Walk & Wheel with Amber Community at Albert Park Lake on Sunday 24 May 2026. The welcome desk opens at 10am. Register now: https://bit.ly/3QoSRty

If you can't make the Walk & Wheel, you can Fundraise Your Way this May by creating your own unique fundraiser. Every dollar you raise supports free counselling, support and education programs. Find out more here: https://bit.ly/3QoSRty

Your participation supports those impacted by road trauma and drives positive change for safer roads.

11/02/2026

Did you know that you may be entitled to Transport Accident Commission support regardless of who was at fault in a transport incident?

In this episode, Arnold Dallas McPherson Injury Lawyers explain the Transport Accident Commission’s no-fault scheme, including some key entitlements available to injured people.

The video also explores how legal support can help you understand Transport Accident Commission decisions and advocate for your rights if issues arise.

We are grateful to Arnold Dallas McPherson, a valued Amber Community legal partner, for helping break down this important information in a clear and accessible way.

Watch the video here >> https://youtu.be/rabh-CTDTsY

Arnold Dallas McPherson Injury Lawyers is one of our six legal partners. Learn more about all our partners at>> https://bit.ly/3TnFFqL

03/02/2026

We are very pleased to acknowledge Nevin Lenne Gross Lawyers as one of Amber Community’s returning legal partners. Their strong regional presence and client-focused support play an important role in reaching those affected by road trauma in all corners of Victoria.

Partnerships like this enable us to deliver critical services, from free counselling to road safety education and initiatives such as our Shine a Light on Road Safety campaign.

We appreciate their continued support.

Learn more: https://www.nlgsolicitors.com.au/

28/01/2026

Our volunteer speakers share their unique lived experiences during our Road Trauma Awareness Seminars, inspiring participants to understand the actual reality of road trauma.

"The volunteer's story had a big impact on the other participants in the seminar and myself. I went in to reduce the severity of my fine and came out with a lot more! I share my experience with my friends and hope it makes a difference."

Are you looking to make a meaningful impact in your community? Volunteering with Amber Community is a powerful way to contribute to road safety.

Join our dedicated team of volunteers today. You can find out more here: https://bit.ly/3uRNdYY.

26/01/2026

Partner with us for our Shine a Light on Road Safety campaign.

Don’t miss this opportunity to align your business with a great cause. Make a life-changing difference and partner with Amber Community to create safer roads together!

Please email us at events@ambercommunity.org.au or call Rita Hughes on 1300 367 797 to learn more.

22/01/2026

Navigating a Transport Accident Commission claim can feel overwhelming, especially in the early days after a road incident.

In the second video of our podcast series, Arnold Dallas McPherson Injury Lawyers take viewers through a clear, step-by-step guide on how to lodge a Transport Accident Commission claim, what information you’ll need, and what to expect along the way.

This practical video is designed to help remove uncertainty and empower people to take the first steps with confidence and support.

We thank Arnold Dallas McPherson, one of Amber Community’s valued legal partners, for sharing their expertise and making this process easier to understand. You can learn more about all our partners at>> https://bit.ly/3TnFFqL

Watch the video here>> https://youtu.be/OI5oEmvmDvI

21/01/2026

Light will win, a gathering of unity and remembrance.

The Australian Federal Government has declared a National Day of Mourning today, Thursday 22 January, a day for us to gather in unity and remembrance.

Join Amber Community in paying tribute to the 15 lives lost during the Bondi Beach terror attack, acknowledge the efforts of first responders who acted to prevent further tragedy, and the impact on the community.

There will be a minute's silence across Australia at 7.01pm (AEDT), and you can also light a candle as a tribute. Find out more here: https://bit.ly/4q0hBqM

20/01/2026

Amber Community's Road Trauma Support Group provides a mix of peer support and education about trauma, coping strategies, and skills. The group offers a safe and supportive opportunity to explore trauma and post-traumatic growth and is facilitated by an experienced counsellor.

The program runs regularly throughout the year and is delivered online for 1.5 hours weekly for four consecutive weeks. The number of group members is capped to ensure optimal experience and outcomes.

“Joining the group has given me so much, especially the practical ways to cope, like better sleep habits and calming breathing exercises. Most importantly, it helped me realise I'm not alone on this journey.” – Road trauma support group participant.

If you and/or someone you know might be interested and want to learn more about this group program, please visit our website at https://bit.ly/3TL6AMT or call us at 1300 367 797.

*Please note: the group is for non-bereaved attendees.

19/01/2026

Drive change in Regional Victoria!

Amber Community is on the lookout for passionate Group Facilitators in Regional Victoria. If you're based in Horsham, Swan Hill, or Mildura and are ready to lead impactful discussions that promote safer driving behaviours, we want to hear from you!

- Flexible, casual roles
- Engage with your community
- Drive positive change

Learn more and apply here>> https://bit.ly/4b65Sk1

18/01/2026

In collaboration with Griefline, we’ve developed a fact sheet that provides clear, practical information to help Australians impacted by road trauma understand their experiences and access the support they need. You can find out more in the link below.

Road trauma can bring a complex mix of grief and trauma, shaped by sudden loss, shock, and a sense of injustice that can deeply disrupt a person’s life. While these reactions are common and understandable, compassionate support and trauma-informed care can help people feel less alone as they navigate healing over time.

In collaboration with Amber Community, we’ve developed a fact sheet that provides clear, practical information to help Australians impacted by road trauma understand their experiences and access the support they need.

👉 Visit this link to download a copy of the new resource: griefline.org.au/resources/understanding-grief-and-road-trauma

Amber Community

Address

Suite B, Ground Floor, Building 2, 630 Mitcham Road
Melbourne, VIC
3132

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://www.ambercommunity.org.au/

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Our story

Road Trauma Support Services Victoria (RTSSV) is a not-for-profit organisation contributing to the safety and wellbeing of road users. We provide counselling and support to people impacted by road trauma, and address the attitudes and behaviours of road users through education.