We’re a proudly old-fashioned medical practice, caring for the community of Hoppers Crossing and surrounds, listening to you and caring for you well beyond the prescription of medicine or the treatment of injury. We’re here for our patients for the long haul and want to see you and your family grow and thrive.
We are a bulk billing clinic. All patients with a valid Medicare card will be bulk billed.
We direct bill for o/s students/visitors who have a current card for the following – NIB, BUPA, Medibank, AHM, Allianz, Iman. Please ensure you bring your PHI card & ID to each consultation to allow us to direct bill. Some fees may apply.
We have a Male & Female Doctor available. We’re not just a simple GP practice. We have an onsite pathologist, dietitian, general nurse and a diabetic educator. We also have a bilingual doctor (Hindi & Punjabi).
The following services are available at MyClinic:
General Check-ups
Childhood Immunisations (as per NIP Schedule)
Flu Shots*
Travel Health & Immunisations*
Chronic Disease Management, including Diabetes, Asthma, Ect.
Preventative Health Assessments
Wound Care
Ear Irrigation
Sexual health
Women’s Health including; Pap smears
Full Body Skin Checks
Minor Procedures
Health Assessments – 45-49-year-old, 75+ year olds, and more
Employment Medicals, Taxi/Uber medicals*
Workcover/TAC*
*Services may have private fee. Please speak to reception to confirm.
If you cannot attend your appointment please call us to cancel/reschedule or you will be charged a $10 fee.
Privacy:
This practice is committed to maintaining the confidentiality of your personal health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available for authorised members and staff in compliance with the Privacy Act.
Email is not a secure messaging system and emailing private clinical information is in breach of the Privacy Act and the Policies and Procedures of MyClinic. Therefore patients, service providers and organisations should never email any clinical information to our doctors or staff. It should be noted that our doctors do not respond to emails sent from patients.
Appointments:
Always arrive on time. Call ahead and speak to reception, you may not be able to see the Dr if you are late. Our staff will inform you of any wait time and offer an alternative appointment if necessary and we regret any inconvenience this may cause.
Always book an appointment if you prefer to see a particular Doctor. Speak to reception to book a longer consult if you require to spend more time with the Doctor.
Walk In’s, if taken, will be put in with the 1st available Doctor. Walk Ins are restricted appointments to deal with 1 issue. Walk In’s do not get to choose which Doctor they will see and cannot be guaranteed a wait time.
Emergencies will be triaged by the Nurse and dealt with immediately. Emergencies have priority.
Patients who request a Home Visit will be encouraged to come to the practice, if at all possible so we can deliver optimal care with full access to practice facilities and equipment. Regular patients who are unable to attend the surgery will be referred to their usual doctor who will assess the request on its merits and make appropriate arrangements in each case.
We have the right to refuse any patients without an appointment.
Zero Tolerance:
Under no circumstances will verbal and/or physical abuse towards doctors and/or staff be tolerated. Any person found doing so will be asked to leave the premises and the authorities will be called. You will no longer be welcome in the clinic.
Smoking is prohibited around at the clinic.
We do not keep drugs of addiction on the premises and will not prescribe drugs of addiction on the first visit.
If you are unhappy with our service, please speak to reception who will endeavour to resolve the issue.
If you wish to escalate a complaint, please contact the Health Services Commissioner, Telephone (03) 8601 5200.
Fees:
Consultations with the doctor are Bulk Billed if you have a current Medicare Card. All work cover consultations must be paid for on the day. Some procedures have fees involved. Reception will advise you at time of booking. Overseas Students with valid private health insurance will be direct billed.
Patient Identification:
You will be asked to identify yourself when you present to the clinic. Front-line staff may ask you your name, date of birth, address, contact number and/or for your Medicare Care card.
It is important to always bring you Medicare card with you to appointments.
It is vital to ensure that your details are kept up to date and correct in our system. We may need to contact you urgently.
If you prefer not to verbally give this information, you may write it down or hand over your driver’s licence.
Results, Recalls & Reminders:
Results cannot be given out over the phone. You must book an appointment to see the Dr. It is advisable to make an appointment for 7 days from when you have any testing done (unless otherwise stated by pathology collector).
Recalls: Recalls are requested by the Dr. This may be because the Dr needs to see you for results of recent testing. You may be contact via phone call, SMS or a letter.
Reminders: Reminders are a courtesy service we provide to our patients. Reminders may be for your care plan review, routine blood test, cervical smear, immunisations, etc. Ultimately, reminders are your responsibility to remember. You may be contacted via phone call, SMS or a letter. Let us know if you do not wish to partake in this service.
Phone Calls:
Drs do not take phone calls from patients. You must book an appointment if you wish to see the Dr. Our front-line staff are experienced in deciding the appropriate response to any phone request. Non-urgent phone messages left for the Dr, may be returned after the doctor finishes their shift so as not to interrupt the care of other patients with appointments.
After Hours:
If your regular clinic is closed, MyClinic Prahran and MyClinic Tarneit are open until 10pm Monday-Friday and 9am-5pm on Saturday, Sundays and Public holidays. For after-hours advice please call 0437 216 028
