ONCALL

ONCALL Delivering exceptional end-to-end disability, child, youth and family services across Australia.

ONCALL is proud to be an Award winning, DHS Registered Community Service Organisation providing support 24/7 throughout Melbourne. ONCALL comprises of a team of expert professionals with extensive industry knowledge and experience in a broad range of community care and support services. This ensures our clients’ needs are clearly understood and accommodated regardless of associated complexities. ONCALL consists of a number of highly functioning business units lead by expert managers with extensive professional experience in the Disability, Welfare & Workforce Solutions sectors. Our business units consist of the following:
- Disability Casual Staff Services
- Welfare Casual Staff Services
- LifeChoices (Individual Support Packages - ISP)
- LifeStyles (Accommodation Services including Complex Support)
- Learning and Development (Training)
- Advanced information technology & Customised reporting
- After Hours Contact Management Services
- Professional & Executive Locum Services
- Case Management Locum Services
- Casual Staff Bank Management Services

Have you heard the news??The ONCALL Sensory Lounge is back at this year’s Royal Melbourne Show! 🧡🎢🎠From September 25 to...
17/09/2025

Have you heard the news??
The ONCALL Sensory Lounge is back at this year’s Royal Melbourne Show! 🧡🎢🎠

From September 25 to October 5, we’re back to bring you peace of mind with dedicated spaces for carers and people living with disabilities. Open daily from 9am - 9pm.

Located in the Victoria Pavilion, a calming place for comfort and care awaits. The Sensory Lounge provides a thoughtfully crafted Sensory Space that offers a peaceful retreat from the hustle and bustle of the Show, allowing families and carers to take a break and care for their loved one’s needs in a dignified manner.

Within the room is a private area for administering medications and special feeding requirements, ensuring privacy and comfort.

What are you most excited for at this years show? Comment below ⬇️

See you there! 🧡🎡

#2025

Join ONCALL Group Australia as a Support Worker in Queensland – Apply Today! Are you passionate, reliable, and ready to ...
16/09/2025

Join ONCALL Group Australia as a Support Worker in Queensland – Apply Today!

Are you passionate, reliable, and ready to make a difference? We want you on our team!

Why join ONCALL?

• Make a real impact in people’s lives
• Be part of a supportive, values-driven team
• Flexible shifts to suit your lifestyle
• Immediate work available

Don’t wait! Apply today by following the link below or contact us!

https://sacare.expr3ss.com/jobDetails?selectJob=264&s=6

📧 Email: Talentmanagement@oncall.com.au
📞 Phone: (07) 3817 8700

15/09/2025

One Bedroom Available at Austen Cottage! 🏡

Looking for a private, comfortable space where your participant can feel right at home?

This stand-alone, self-contained unit offers a relaxed lifestyle with spacious living areas and a large backyard.

✨ Property Features:
• 1-bedroom, self-contained unit
• Open plan kitchen, dining & living area
• 1:1 support with Onsite Overnight Assistance (OOA)
• Suitable for Medium Term Accommodation (MTA), Short Term Accommodation (STA/Respite), 24/7 Care, and Long-Term Care

Whether your participant is looking for a quiet place to recharge or a stable long-term home, Austen Cottage provides comfort and adaptable support.

📍 11 Austen St, Burpengary East QLD 4505
📩 Enquire or book a tour today: intakeqld@oncall.com.au

What happens when support workers plan a surprise trip ...? For Claire, it turned into a weekend she'll never forget. Re...
12/09/2025

What happens when support workers plan a surprise trip ...?

For Claire, it turned into a weekend she'll never forget. Relaxing in hot springs, meeting animals at Moonlit Sanctuary, wandering through vintage shops, enjoying a cosy lunch at Grumpies Cafe, and walking by the falls.

But the best part? She came home and made her very own PowerPoint of the whole adventure! Sharing the highlights in her own words 🧡

Because real support isn't just about what happens day to day. It's about creating moments that drive independence, deliver peace of mind, and create stories worth sharing.

That’s exactly what we’re here for at ONCALL Group Australia.

Thank you to Claire’s parents and support workers for planning such an exciting trip!

Today, we recognised R U OK? Day, a powerful reminder to check in with those around us and start meaningful conversation...
11/09/2025

Today, we recognised R U OK? Day, a powerful reminder to check in with those around us and start meaningful conversations.

Sometimes, just asking “Are you okay?” can make all the difference. 💛

Today we celebrated Jersey Day! Jersey Day is all about raising awareness for the importance of organ donation, a life-s...
05/09/2025

Today we celebrated Jersey Day!

Jersey Day is all about raising awareness for the importance of organ donation, a life-saving act of kindness that gives hope to thousands of people in need.

For those interested, more information can be found at the link below. ❤️

https://www.jerseyday.com.au/

Thank you to everyone who joined us for our very first “Coffee and Canvas” event!We had an absolute blast, and it was in...
05/09/2025

Thank you to everyone who joined us for our very first “Coffee and Canvas” event!

We had an absolute blast, and it was incredibly special to share this experience with you all.

A huge shoutout to Dom, the star of the show, for inspiring us with his life story. His openness, the challenges he’s overcome, and his unique outlook on life were nothing short of inspiring. It was a privilege to witness such authenticity and strength.

The biggest takeaway from Dom’s story was the importance of constantly challenging yourself and stepping outside your comfort zone to grow and overcome obstacles.

To everyone who attended: thank you for being part of it. We loved seeing all the beautiful paintings you created, and we’re so glad you enjoyed the event as much as we did. We can’t wait to welcome you back for the next one!

We had an awesome time at expo. The transition from school into adulthood can be a big step, and we’re passionate about...
20/08/2025

We had an awesome time at expo.

The transition from school into adulthood can be a big step, and we’re passionate about supporting young people with disabilities to explore their options and feel confident about the future.

It was inspiring to see so many students and families discovering opportunities and planning their next steps.

Blake dropped by head office today! ☕✨We shared a hot chocolate, some laughs, and gave him a behind-the-scenes look at h...
14/08/2025

Blake dropped by head office today! ☕✨

We shared a hot chocolate, some laughs, and gave him a behind-the-scenes look at how things run here. From the team’s energy to the daily grind, he got to see exactly what we do (and why we love it!).

A huge thank you to Lee Street Special School!Our Business Development Manager, Nathan, attended an information day at L...
07/08/2025

A huge thank you to Lee Street Special School!

Our Business Development Manager, Nathan, attended an information day at Lee Street State Special School in Caboolture yesterday.

The event brought together providers, educators, and families with a shared goal, to support children with disabilities.

It was an opportunity to listen, learn, and strengthen our understanding of the unique challenges and supports needed within the community.

A huge thank you to the team at Lee Street for hosting such a thoughtful and well-organised event!

Wendy didn’t need more hours, she needed a team who truly saw her. 🧡With holistic, person-centered support from ONCALL, ...
29/07/2025

Wendy didn’t need more hours, she needed a team who truly saw her. 🧡

With holistic, person-centered support from ONCALL, Wendy went from feeling limited in her opportunities to proudly becoming our National Brand Ambassador.

Today, she helps train new staff, speaks at events, and is studying her Certificate IV in Disability, using her voice to create change.

When support reflects the whole person, the outcomes speak for themselves.

Looking for personalised support at home or in the community? Let’s find the right fit.

📧 intake@oncall.com.au
📞 03 9896 2468

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Big news!!We’ve just been named “Most Outstanding Comprehensive Complex Care Services Provider in Australia” at the 2025...
27/07/2025

Big news!!

We’ve just been named “Most Outstanding Comprehensive Complex Care Services Provider in Australia” at the 2025 Enablement Awards.

This national recognition in the Disability Services category reflects what we stand for:

- Innovation in complex care
- Evidence-based, person-centred support
- Uncompromised quality

This recognition isn’t just ours... it belongs to:
🧡 the teams who go above and beyond
🩵 the families who trust us
💛 and the people we support, who remind us what really matters

We’ll keep raising the standard, delivering care that’s safe, personalised to your goals, and uncompromised in quality.

Address

Level 2/660 Canterbury Road, Surrey Hills
Melbourne, VIC
3127

Telephone

+61398962468

Website

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