19/04/2026
Person-Centred Care
Good intentions are not evidence.
Under Standard 1 of the Strengthened Aged Care Quality Standards, care plans must document the person — their life history, personal goals, cultural identity, communication preferences, and dignity of risk conversations.
A schedule of care tasks does not meet this threshold.
In the file reviews I conduct, care is often being delivered well. The evidence of compliance is absent.
For residents and consumers from CALD backgrounds, this gap is even more consistent — cultural identity, language needs, and spiritual beliefs undocumented in files that are otherwise considered complete.
Undocumented care is non-compliant care.
📩 Independent compliance reviews — home care and residential. sidacareservices.com