Employer & Disability Health Solutions

05/02/2026

Case Summary: When Delayed Injury Management Turns “Urgent”

Recently, EDHS received a call from an employer requesting an urgent Physiotherapy appointment for an injured worker, along with an urgent Orthopaedic review.

The reason given?
👉 An ankle injury with ligament damage requiring a moon boot.

As experienced Return to Work (RTW) specialists with over 40 years of combined WorkCover injury management experience, this immediately raised some red flags:

Why was urgent Physiotherapy being sought instead of medical assessment?

Why hadn’t appropriate medical intervention occurred at the time of injury?

🔍 What we discovered
After stepping in to assist and arranging an urgent Orthopaedic review, discussions with the injured worker revealed a concerning detail:

➡️ The worker had actually sustained an ankle fracture FOUR WEEKS earlier.

🗓️ Timeline of events

- The worker attended a local GP at the time of injury

- A treatment plan was provided, but no radiology was arranged

- Three weeks later, the employer engaged an online telehealth GP

- Radiology was finally organised and confirmed the fracture

This then triggered urgent Orthopaedic review and urgent fitting of a moon boot by a Physiotherapist

❗ Where did it go wrong?
The delay in medical assessment, imaging, and specialist referral meant a fracture went undiagnosed for weeks. This avoidable delay turned the case into an “urgent” situation — increasing risk, complexity, and recovery time.

✅ How EDHS would have managed this case
If EDHS had been involved from day one:

Immediate GP or Emergency Department assessment

Support at appointments to ensure appropriate referrals

Fast access to radiology and expedited reporting

Prompt follow-up and specialist referrals

Rapid access to Orthopaedic review

➡️ All of this could have occurred within one week of injury.

🌟 The outcome with early intervention
With timely diagnosis and management, the injured worker could have:

Been immobilised and rested earlier

Received prompt Orthopaedic care

Avoided unnecessary escalation and risk

Achieved a smoother recovery and better RTW outcome

👉 Early intervention matters. Proper injury management from the start protects workers, employers, and outcomes.

For more information on RTW and Injury Management you can contact us at referrals@edhs.com.au or call us 0350001882

09/01/2026

Thank you FOOTT for having EDHS present Manual Handling Training to your team!

17/12/2025

We’d like to say a heartfelt thank you to all our customers and local businesses for your continued support of EDHS throughout the year.

We truly appreciate it and look forward to another great year ahead.

Please see our Christmas closure dates below.

26/11/2025

🎄 Get around this Christmas competition and enjoy the festive lights at our office. Enter for your chance to win a 3 night stay at Stellar Apartments!

20/11/2025

A little Christmas magic in the works 🎄🎅🏼

24/09/2025

Occupational Therapist – Shepparton & Mildura, VIC
Join a passionate team making a big difference in regional communities.
Employer & Disability Health Services (EDHS) is currently seeking enthusiastic Occupational Therapists to join our dedicated teams in Shepparton and Mildura, Victoria.
In this rewarding role, you’ll be part of a small, supportive team committed to delivering impactful services to individuals living with disability, and to those recovering from illness or injury. You’ll work closely with a diverse client base, anywhere from:
School Students
NDIS Participants
Rehabilitation clients
This is an opportunity to grow your career while making a meaningful contribution to the health and wellbeing of your community.
Key Benefits:
Flexible work arrangements
Supportive team environment
Ongoing professional development opportunities
Regional lifestyle with a strong sense of community
If you are passionate about empowering individuals to live their best lives, we’d love to hear from you.
📍 Locations: Shepparton & Mildura, VIC
Contact EDHS 0350001882 or email us at referrals@edhs.com.au

Call now to connect with business.

08/09/2025

05/08/2025

✨ Occupational Therapist Position Available – Shepparton Region✨

Are you a passionate Occupational Therapist looking to make a difference in your local community?

Join our supportive and growing team delivering high-quality services across the Shepparton region. This role offers flexibility, autonomy, and the opportunity to work with a diverse caseload.

Join a leading disability healthcare provider and make a difference in the Shepparton community. Competitive salary and benefits.

30/06/2025

Hiring soon? Make sure you're choosing the right fit from the start!
Our Pre-Employment Assessments help local businesses hire with confidence by assessing physical capability, fitness for work, and job suitability — tailored to your industry needs.

✅ Reduce risk
✅ Support safer workplaces
✅ Make informed hiring decisions

Get in touch today to book your assessments or learn more!

📍 Based in Mildura & Shepparton | Servicing regional VIC, SA & NSW
📞 (03) 5000 1882
📧 www.edhs.com.au