12/03/2026
Important info as the E-5 code can be a test strip error or a high glucose.
⚠️Product correction – TRUE METRIX Blood Glucose Monitoring System ⚠️
The former liquidator for Trividia Health Australia Pty Ltd (deregistered) is facilitating a product correction for two TRUE METRIX Blood Glucose Monitoring Systems:
• TRUE METRIX AIR – Product Code REA4i81-11
• TRUE METRIX GO – Product Code RF4i81-11BK
This correction updates the instructions provided with the device to clearly explain the actions users should take if an E-5 error code appears, particularly if they are experiencing symptoms of high blood glucose levels.
The system displays an E-5 error code for a very high blood glucose event (>33.3mmol/L) or when there is a test strip error. The current device instructions do not clearly advise users to seek urgent medical attention.
This problem could result in a delay in treatment, which could lead to serious health consequences or death, particularly for users with very high blood glucose levels.
If you see an E-5 error code:
• if you have symptoms of high blood glucose (fatigue, excess urination, thirst or blurry vision): seek medical attention immediately
• if you do not have symptoms: retest using a new test strip. If the error continues, contact Trividia Health for assistance.
Read more:
https://www.tga.gov.au/safety/recalls-and-other-market-actions/market-actions/true-metrixr-blood-glucose-monitoring-systems
