What are the opening hours?

Monday 8am - 10pm Tuesday 8am - 10pm Wednesday 8am - 10pm Thursday 8am - 10pm Friday 8am - 10pm Saturday 8am - 10pm Sunday 8am - 10pm

Patient Advocacy Plus PTY LTD

Home
Australia
Mount Dandenong, VIC
Patient Advocacy Plus PTY LTD

Patient Advocacy Plus provides health system navigation advice.

09/05/2025

If they know you're coming for them, they lock down your records.
They make it impossible for you to gain full disclosure.
They go on the defensive to protect themselves.

Records get lost.
Footage gets lost.
They "forget" to provide meaningful information.

So play nice, stay one step ahead and make sure the first thing you do is get your hands on your complete records.

Once you have it all, then you can make your next move without them hindering you.

❤️ Kate

31/05/2024

Caravan office for this mornings client ❤️

Appointment buddy via telehealth.
I can listen in on your appointment over the phone, ask questions, take notes and help you get the most out of your appointment.

Today's appointment was a barrage of information and advice, even I'm glad I was taking notes! 😉

If you feel like you would benefit from having a second pair of ears in your appointment to help you remember and understand everything your doctor tells you, get in touch!

❤️Kate

01/05/2024

I hear a lot of my colleagues complain about the high demands of their patients.

They hit the buzzer every five minutes.
They want more pain relief.
They want an extra pillow.
They want questions answered.
They want to know when the doctor is coming round.
They want a cup of tea.

DON'T THEY KNOW HOW BUSY I AM!!

I can't tell you how many patients I've met who have told stories of being left in a bathroom for 2 hours.
Forgotten in a cubicle.
In pain that they are helpless to do anything about.

We get frustrated with demanding patients.
Patients get frustrated with nurses who don't show up.

If we take a step back it's easy to see that the high expectations of our patients is not the problem.
They should have high expectations and never stop asking for better from us.

It's not the nurse who's the problem either.
They're running as fast as they can to achieve the bare minimum in line with the demands and expectations the hospital places on them.

The hospital is the problem.
The health system is the problem.
Patients and nurses suffer by they way the system operates.

We can't possibly meet the expectations of our patients and go home hating ourselves for it. Feeling like we have failed. We haven't failed, the hospital has failed us!
The hospital demands so much of us.
It's downright impossibly and unreasonable to expect nurses to achieve all the things in 8 hours.

And then, when the patient complains, leadership blames the nurses and adds yet another box for us to tick to "solve" the problem.

Improved conditions for nurses will improve the patient experience.
It's that simple!

❤️Kate

30/04/2024

I will be hitting the road with my family for the next 6 months.

Don't worry, I'm married to a tech head and he assures me we will have WiFi no matter where the road takes us.

So, until the end of the year, I will be providing telephone or online support only.

Health system navigation advice is available
Empowered appointments/appointment coaching is available
Letter drafting is available

Just send me an email and I'll find a way to support you and your loved ones while we do the caravan life.
❤️Kate

01/03/2024

When nurses are reprimanded for empowering their patients and not standing for medical violence!

When the concern is the acts of the nurses in protecting their patients and not for the doctors injuring them.

When nurses don't speak up because of this dynamic.

Hospitals support doctors who injure patients to avoid litigation.

Hospitals deny allegations.

Justify the barbaric actions imposed on vulnerable people as medically necessary.

This is why we are burnt out!
Fighting for our patients only to be told bad girl for doing it!

❤️Kate

14/02/2024

Have you noticed how doctors will say what "they" are happy with or what "they're" prepared to try?

I've seen a bit of this recently.
A client will raise legitimate concerns or questions about a proposed treatment and the doctor says, "I'm happy to take the chance."

It's important to understand that we don't always know what the outcome of a treatment might be or the side effects you're going to experience.

Each person is different. There's no way to know.
We can expect or predict, but we never know for certain.

A lot of the time we just try this to see if it works. If it doesn't, back to the drawing board.

What they should be saying is..
Here are all the potential side effects of the proposed treatment given your individual complaint and medical history.
Are YOU prepared to give it a go?

Telling you they're happy to risk the consequences is a cop out!

They're not risking anything at all are they?

Ask your provider to explain it all to you.
The potential risks and benefits and then decide for yourself if YOU are prepared to chance it.

If you're not,
It's ok to say no thank. What are my alternative options?

If you need help having these kind of conversation, that's when you call me.
For coaching or in person support.
❤️Kate

16/01/2024

Just about every hospital encounter generates some form of follow up.
A referral to a specialist or out patient clinic.
A plan for surgery.
A plan for after surgery.
Physio.
Repeat bloody tests.
Going on a wait list.
Even simple correspondence to your GP.

What's important to understand is that a lot of this follow-up we told you about before you walked out of the building is computer generated.

A computer generated request requiring a human to click the right buttons, send the email, receive the email, respond to the notification and ensure there were no typos or missed boxes in the first place.

The problem is, that automated follow-up doesn't always work.

So, if you are told that after you leave hospital, x, y or z should happen...
Don't wait for it to happen.
Chase it.
Sure give it a few days, but if you don't hear anything, or your GP doesn't receive anything, you're allowed to go chase it.

Ask for a printed discharge summary before you leave so you have it in black and white what was recommend for you and then go get it.
Ask your GP to help you or make the phone calls yourself.
Send the emails.
Be the squeeky wheel.

In a system completely overwhelmed by the volume of things to do, you can make sure they don't forget to call your number.

If you need help pursuing your follow up, give me a call.

❤️Kate

10/12/2023

Communication is everything!

Making positive connections with people will always serve you well.

If you ask someone for help and they so no, they're saying I'm not willing to help you.

If you ask someone to be kind and they so no, they're saying I'm not a kind person.

If you ask someone to show compassion and they say no, they're saying I'm not compassionate.

Even if that is the case, most people are not willing to admit that about themselves.

Be friendly, ask them to see that you need help.
Ask them to be the one who makes things better for you.

9/10 times, you'll get the support you need.
❤️Kate

29/11/2023

Just because your provider didn't offer you something, doesn't mean it isn't on the table.

I'll let you in on a little secret...

Doctors like to offer or suggest what THEY think is best for you.

This often means they may, intentionally or not, leave out alternatives.

If there's something you want or need. Ask for it.
They're your service provider.
They're here to help you.
It's important to remember that.

If you need to be in charge of administering your own medications, ask for it.

If you want your person to hold your hand while they put you to sleep, ask for it.

If you want a different hospital, ask how to go about it.

Ask for what you need!

The worst they can say is no, and then you know to look elsewhere 😉

❤️Kate

Address

Mount Dandenong, VIC

Opening Hours

Monday	8am - 10pm
Tuesday	8am - 10pm
Wednesday	8am - 10pm
Thursday	8am - 10pm
Friday	8am - 10pm
Saturday	8am - 10pm
Sunday	8am - 10pm

Telephone

+61409356398

Website

http://www.patientadvocacyplus.com.au/

Alerts

Be the first to know and let us send you an email when Patient Advocacy Plus PTY LTD posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Address
Telephone
Opening Hours
Alerts
Contact The Practice
Claim ownership or report listing

Want your practice to be the top-listed Clinic in Mount Dandenong?