18/01/2026
✨ A little reminder about Steph 🤍 our AI voice agent ✨
We’ve introduced Steph before, but we wanted to pop up again and explain how she’s here to help you — anytime, day or night.
Steph is available 24/7 and can help you with:
• Booking or cancelling appointments (reschedules should be arranged yourself via your Timely login more than 48 hours prior)
• Service information, costs & benefits
• Side effects, aftercare & product info
• General questions about our treatments
• Even personalised recommendations on what might suit you best
We know it can be frustrating when you call hoping to speak directly to us and it goes through to Steph — especially when we’re busy with clients or you’re trying to make a last-minute change. Please know that’s never intentional 🤍
If you need to speak to one of us personally, you can absolutely:
👉 hang up
👉 we’ll see your missed call & conversation with Steph
👉 and we’ll return it as soon as we’re free
Steph won’t be offended, promise 😌 She’s here to support you when we can’t get to the phone straight away or when we are closed — but she isn’t here to replace us.
Thank you for your patience, understanding, and for trusting us 🫶