24/04/2026
Neurological conditions can affect cognition (attention, memory, planning, processing speed) and communication (finding words, understanding, reading/writing, voice or social communication).
These changes don’t reduce a person’s value or right to be included in discussions or decisions. A practical starting point is to assume competence, reduce communication load and use supports that help the person express their preferences.
Here are six communication tips to try:
🧠Set up for success: reduce noise, face the person, speak at a normal volume, allow extra time. Say: “Take your time, I’m not in a rush.”
🧠Use plain language and one idea at a time: avoid jargon and long explanations. Say: “Let’s talk about one thing first: your next appointment.”
🧠Check understanding with teach-back (without testing): ask them to explain in their own words. Say: “Just so I know I explained it clearly, can you tell me what the plan is when you get home?”
🧠Offer choices and support communication: yes/no questions, written key words, pictures, gestures, or a notes app. Say: “Is the main problem pain or dizziness?”
🧠Respond to emotion, not just facts: if the person is distressed or confused, acknowledge feelings and gently redirect. Say: “That sounds really worrying. Let’s work out the next step together.”
🧠Avoid common pitfalls: speaking over the person, correcting every mistake, rushing, or assuming non‑compliance is “behaviour.” Behaviour may signal unmet need (pain, fatigue, overstimulation, fear).
If you're caring for someone with a neurological condition and feel you need more support, our NeuroCare TeleNurse line is here to help, Monday - Friday 7:30am - 4:30pm.
☎️ Call 1800 645 771 to speak with our expert team of NeuroCare Community Neurological Nurses.
