24/07/2025
Did you know? In Victoria, anyone can legally call themselves a funeral director — even without formal training or experience.
That means some of those “online funeral providers” you see advertising low-cost options might not be what they seem. No standards. Just a website and a phone number.
⚠️ No qualifications required
⚠️ No industry oversight
⚠️ No guarantee of care, dignity, or professionalism
When it comes to saying goodbye to someone you love, do you really want to trust a faceless operator — or someone who’s been recommended by families time and time again?
Not all funeral providers are what they seem.
Some of the “cheap online funerals” you see advertised are run by companies with no mortuary, no chapel, no vehicles — and sometimes no local presence at all.
Instead, they outsource every part of the process:
📦 Collection of your loved one
🚚 Transport and storage
⚰️ Preparation and cremation
📦 Even the return of ashes
Families are often left in the dark — never told where their loved one was taken, or who actually provided the service behind the brand name.
These businesses are usually faceless, with no office to visit, no team to meet, and no real transparency about who’s involved.
💡 Before choosing a funeral provider, ask these 3 critical questions:
1. Where are you based?
2. Where will my loved one be taken and cared for?
3. Do you outsource any part of the service?
❗ If they can’t give clear answers — that’s a red flag.
At Gardenia Funerals, we offer something different:
✔️ A local team you can meet in person
✔️ Transparent pricing with no hidden extras
✔️ On-site facilities — mortuary, chapel, vehicles and more
✔️ A commitment to care, dignity, and open communication every step of the way
We’re here for you — with real people, real service, and real care.
