15/01/2026
We’re here to help, not to be abused.
Our facilities are here for the enjoyment of the whole community, and our staff are here to help make each visit a positive one.
As part of their role, our staff may need to provide direction, intervene or address behaviour to ensure everyone can use the facility safely and respectfully. These interactions are a normal and expected part of visiting a public pool.
We welcome questions, feedback and respectful conversation. However, abusive, aggressive or disrespectful behaviour towards staff or other patrons is not acceptable in any form.
We ask that all concerns are raised calmly and constructively. Disagreement or frustration does not justify abuse.
Our team members are part of this community. They deserve to feel safe, supported and respected while doing their jobs.
Thank you for helping us keep our facilities welcoming spaces for everyone.