28/09/2025
🌿 Important Update – Practice Changes and a PSA 🌿
As many of you know, earlier this year my family was abruptly faced with significant childcare challenges. These issues placed immense pressure on us and, despite exhausting every possible avenue, I continued to run up against systemic barriers beyond my control — challenges many of you have also experienced firsthand.
One of the lessons I’ve learned over time is that there are "no prizes for doing life on hard". With that in mind, we have had to make the very difficult decision to relocate to New South Wales. This means my face-to-face presence in Hedland will conclude at the beginning of December 2025.
I know how difficult it is to access psychological support locally, which makes this decision even harder. However, this is not the end — things will simply look a little different. From late January 2026, I will recommence services via Telehealth, so continuity of care remains available if this suits your needs.
I also want to share something that goes beyond my own practice, because it matters to all families in our region... When my children were experiencing significant issues they, and others, should never have to face, I lodged a formal complaint raising several concerns with the Education and Care Regulatory Unit (ECRU). For anyone who isn’t familiar, ECRU is the independent WA Government body that oversees childcare services, ensuring providers meet safety and quality standards under the National Quality Framework.
ECRU investigated and has since taken action. Their findings will be published on the Enforcement Actions Register in about 4–6 weeks. This public register is designed so families can make more informed decisions about where to place their children, and so services are held accountable when standards aren’t met. It is available for all parents, carers, and providers to access, helping to ensure transparency and accountability in childcare services across WA. In sharing this, my hope is that it allows families to make more confident and informed choices about the childcare services they use.
You can view the register here:
🔗 ECRU Enforcement Actions Register -https://www.wa.gov.au/government/document-collections/education-and-care-regulatory-unit-enforcement-actions
While the outcome doesn’t undo the personal toll this has taken on my family, my hope is that it leads to positive change and stronger safeguards for families in our region moving forward.
To the Hedland community, thank you for once again embracing me and my little practice with such warmth 💛 It has been an absolute privilege to walk alongside so many of you — through conversations, laughter, and the tougher moments too.
Although I’ll be physically further away, this isn’t goodbye. I will continue to support the Hedland community by:
• Offering Telehealth sessions from January 2026, and
• Sharing regular information pieces and resources to keep important mental health conversations alive in our region.
Please know I remain deeply committed to this community. If you have any questions, I’ll be here to help.
With gratitude and care,
Mel (Psychologist, mum and human)