Boston Bay Family Health Practice

Boston Bay Family Health Practice Life is built on healthy relationships, and we look forward to building strong confident relationshi

The Laser Room, located within Boston Bay Family Health Practice, offers a range of treatments using medical-grade techn...
01/12/2025

The Laser Room, located within Boston Bay Family Health Practice, offers a range of treatments using medical-grade technology — including laser hair removal, tattoo removal, rejuvenating facials and more.

Glow more, spend less ✨20% off La Clinica skincare kits until Christmas. Perfect for gifting, or… gifting to yourself. 😉...
01/12/2025

Glow more, spend less ✨

20% off La Clinica skincare kits until Christmas.
Perfect for gifting, or… gifting to yourself. 😉
Your summer skin, sorted — minus the splurge.

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21/11/2025

We approve this message!

An independent candidate has announced she will run for the seat of Flinders at the 2026 state election. FULL STORY IN COMMENTS

BULK BILLING BUT… The Checklist.. So just to summarize everything we’ve been chatting about over the last couple weeks.....
30/10/2025

BULK BILLING BUT…

The Checklist..

So just to summarize everything we’ve been chatting about over the last couple weeks.. You need to..

1. Be registered as a Primary Patient under Boston Bay Family Health Practice with My Medicare ✅

2. Have all previous account paid and up to date ✅

3. Keep your appointments to 12 minutes or you may incur a fee ✅

4. Engage with us fully with Chronic Care management and rebook at each appointment to maintain this continuity of care ✅

5. Remember we can be your first point of contact for the semi urgent stuff.. let’s keep the hospital for emergencies!

6. Oh.. and be nice to us.. this is going to be an uphill climb for us too.. ✅

It's a 3 to 6 month trial.. if its going to work we need to pull together to make it a success. See you on the other side of 1 November!

Dr Kris and “The Family”
Boston Bay Family Health Practice

Santa called — he’s officially adding good skin to the nice list 🎅🏼Enjoy 20% off all skincare kits until Christmas.Shop ...
29/10/2025

Santa called — he’s officially adding good skin to the nice list 🎅🏼

Enjoy 20% off all skincare kits until Christmas.

Shop at The Laser Room | Boston Bay Family Health

BULK BILLING BUT… Mental Health.. the Biggest loser! Did you know that 60% of the work an RG/GP does is about Mental Hea...
23/10/2025

BULK BILLING BUT…

Mental Health.. the Biggest loser!

Did you know that 60% of the work an RG/GP does is about Mental Health or Mental Wellbeing. It underpins everything else we know about health care and improvements. And yet, the Government in their “wisdom” are threatening our ability to provide services. And this stuff just can’t be done in 12 minutes!!

Yes they’ve established Medicare Mental Health - which is a great idea. It acts as an initial contact service to allow people to identify and access a range of services - and work out which ones are best for them. But we dont have an exhaustive range of services to begin with.. this is Eyre Peninsula for heaven sake.. 7 hours away from suburbia!

And it should be IN ADDITION to mental health care accessible at your local GP Clinic.. not instead of! The first point of contact for mental health care is usually and traditionally the GP - and it takes a lot of care and support to work out if someone will benefit from counselling or medication, formal psychology or social support.

But we are still in limbo about what’s going to happen with the provision of GP Mental Health Services come 1 November.. we’ll provide you with more information as it comes to us.

Hopefully, whatever happens we can continue to provide some mental health care but two weeks out and we still haven't been given all the information we need to establish a plan - The cynic in me thinks we’re gonna have some bullsh*t dumped on us 1 November and we wont have time to react.

Poor Tom.. he’s really copping it this month!! Here’s his email again.. tell him to take it to Canberra.. we need more Mental health services in the Bush.. Add in that we need more Doctors.. Nurses.. Health Professionals.. Psychologists.. Physiotherapists.. Ask him to find solutions to recruitment.. anything else you can think of!! Tom.Venning.MP@aph.gov.au

Dr Kris and “The Family”
Boston Bay Family Health Practice

(Share far and wide people.. lets make sure everyone knows what’s happening come 1 November.. most of what we’re talking about applies to all of Australia not just BBFHP and Port Lincoln)

BULK BILLING BUT… What’s not included in Bulk Billing… We are Rural Generalists - previously known as Rural GPs but more...
21/10/2025

BULK BILLING BUT…

What’s not included in Bulk Billing…

We are Rural Generalists - previously known as Rural GPs but more recently we’ve had our proper title and extended skill set recognised. Finally! Its only taken 20 plus years!!

Providing Pre Anaesthetic Checks for Port Lincoln Hospital is an extended skill provided by our RG/GP Anaesthetists.

Skin checks and Skin Cancer management is an extended skill provided by our Nurse Practitioner and RG/GPs with additional training and certification in Skin Cancer Management.

Antenatal and Postnatal care are extended skills provided by our RG/GP Obstetrician and our Independant Midwives (an additional 2000 hours of training)

And anything to do with our Lasers, PRP, IV Nutrients and Aesthetic Medicine is extended skills.

The Government has only focused on General Practice care - the areas of care that you would get in any normal General Practice - not rural ones like we are with multiple extended services. These extended services don't attract the incentives the Government has offered to allow us to revert to bulk billing and so there will continue to be a charge associated with them. Our Admin staff can step you through these costs and they will usually be detailed for you when you book online

Any questions please dont hesitate to ask us. There’s going to be a few unknowns in the first few months so bear with us and lets just keep an open conversation about what the Government is willing to fund.. and what they’re not.

Oh.. and if you think more of the above come under our right to free Health Care.. then here’s Tom’s email again.. Tom.Venning.MP@aph.gov.au

Dr Kris and “The Family”
Boston Bay Family Health Care

(Share far and wide people.. lets make sure everyone knows what’s happening come 1 November.. most of what we’re talking about applies to all of Australia not just BBFHP and Port Lincoln)

BULK BILLING BUT… Remember… To access appointments at Boston Bay Family Health Practice from 1 November 2025 you will ne...
19/10/2025

BULK BILLING BUT…

Remember…

To access appointments at Boston Bay Family Health Practice from 1 November 2025 you will need to be registered with us under My Medicare. You will need to have nominated us as your primary practice.

The Admin team are well able to explain how to do this - and they have a bucket of lollipops for everyone who shows them you’ve done your “My Medicare” due diligence (unless Dr Kris eats them all first!)

The system has changed a bit so if your confused (so am I!) come ask the Staff to help you work out how to get registered.

Unfortunately, there will be no exceptions. If you’re not registered to Boston Bay Family Health Practice under My Medicare we will assume you have chosen a different practice as your care provider and we will be unable to offer you appointments.

Dr Kris and “The Family”
Boston Bay Family Health Practice

(Share far and wide people.. lets make sure everyone knows what’s happening come 1 November.. most of what we’re talking about applies to all of Australia not just BBFHP and Port Lincoln)

BULK BILLING BUT… Holly and the Midwives.. What part of “Primary Care” don’t The Government “get”!  Primary care is not ...
17/10/2025

BULK BILLING BUT…

Holly and the Midwives..

What part of “Primary Care” don’t The Government “get”! Primary care is not just GPs.. its all our Nurses.. Midwives.. Social workers.. psychologists.. and we haven’t even touched on Allied Health care like Physio and OT. In my view these are all primary care and all should be supported. But no, the Government has decided it's just the GPs they’re going to target.. err penalise.. err run roughshod over.. err encourage to bulk bill!

It leaves us in a quandary. The incentives that allow us to bulk bill for GP services are not extended to our Midwives or Nurse Practitioner.. go figure!!

So we’ve had to make some hard decisions.

Pregnancy - this is the time families seek health support the most. All of these appointments will revert to bulk billing. There will be no cost to see Dr Kris or the Midwives for antenatal and postnatal care. As a Clinic we have made the decision to wear the loss this will incur. We may ask you to attend for results rather than have a phone consult, there may be some other minor changes to the system but we will be bulk billing.

Unfortunately for Holly we will need to continue to bill a gap as we currently do - she is so highly sought that we don't think this will prove a problem!

For children under 16 there are multiple Doctors to provide appointments where you will be bulk billed. Unfortunately we can’t bulk bill appointments for children with Holly.

Blame the Government not us - we’re just trying to keep a service running!! Send an email to your Federal Member Tom.Venning.MP@aph.gov.au and let him know that the bulk billing maneuvers need to be extended to Nurses, Midwives, Mental Health consults.. while you’re there tell him that long consults need to be better funded and, while the current rural measures are a good start, there is a heck of a lot more work needed to improve health care access for those of us living in the bush!!

Dr Kris and “The Family”
Boston Bay Family Health Practice

(Share far and wide people.. lets make sure everyone knows what’s happening come 1 November.. most of what we’re talking about applies to all of Australia not just BBFHP and Port Lincoln)

BULK BILLING BUT… Why 12 Minutes??? If you go and see a lawyer you are billed in 6 minute increments.. each 6 minutes is...
16/10/2025

BULK BILLING BUT…

Why 12 Minutes???

If you go and see a lawyer you are billed in 6 minute increments.. each 6 minutes is worth the same amount as the 6 minutes before. If you go and see an Accountant - a similar set up but it might be 10 minute or 15 minute blocks.

If you work for a company you get an hourly wage and you get that wage for every hour you work.. you get half that rate for half an hour.. and if you go overtime you get 1 ½ times that rate!

General Practice is the only Profession we’ve heard of where you get paid less the longer you work. We get paid less for a 30 minute appointment than we do for 2 x 15 minutes appointments - and even with the incentives The Government are offering, its not going to be viable to run a Medical Service on the minimal rates we are being offered for long and prolonged consults. We’re going to have to chop them up to make this work.

A bit more inconvenient for you. A bit more inconvenient for us. But let’s look at the positives - we see you more frequently, we (you and us) deal with things in bite sized pieces, we review you frequently. We can monitor health changes, reinforce behaviour changes (are you walking everyday?).

And you know what? Research proves that better preventative care, better primary care reduces disease burden, reduces complications, reduces hospitalisation - theres one study shows that redirecting 2% more of the Health budget into Primary care can reduce the total budget by 10%. Seems a no-brainer to me!

And there are Chronic care management plans that can help us manage the more complex issues that will take a little more time. This is a good initiative of The Government and over 70% of the population can access these Care Plans - ask someone at the Clinic if they think this might be a good fit for you (we’ll cover this in more detail in a later story)

I’d like to do long consults. So would all of my Colleagues. But if it comes down to a viable clinic offering short appointments or an enjoyable discussion regarding your health care - sorry, but we’re gonna have to go with the viable clinic.

The Royal Aust College of GPs are petitioning the Government to lift the value of long and prolonged consults by 40% - this would make a great idea. If you agree send our Federal Member an email Tom.Venning.MP@aph.gov.au - get him on board!

Dr Kris and “The Family”
Boston Bay Family Health Practice

BULK BILLING BUT… Things are going to change!! The way the Government has set this up impacts on the financial viability...
14/10/2025

BULK BILLING BUT…

Things are going to change!!

The way the Government has set this up impacts on the financial viability of the Doctors and the Clinic. We need to make changes to the way we operate to allow this to be a successful endeavour - the biggest change is shorter appointments.

From 1 November all appointments will be 12 minutes. Now the majority of children and younger people already only use short appointments so they probably won't see much difference. Where will we notice the difference? Primarily with those people who build up a list of issues to discuss with the doctor - and yep, we know this is usually because its so hard to see the Doctor and you’ve gotta wait weeks. We’re planning to change this. If your appointment is kept to 12 minutes it allows us to fit more appointments into the day, which means we can see more patients - AND see those patients more frequently. You are welcome to come back as many times as you like for 12 minute appointments and each one will deal with one or two issues - it's actually better, faster, more appropriately timed health care. It's better for us to see you every couple of weeks and “tweak” your health care than to only see you 3 times a year when you need scripts.

Unfortunately there is no opportunity for longer appointments. The Government wont allow us to bulk bill for some and private bill for others, and the payments theyre offering on your behalf for longer appointments are definitely not adequate to run a viable clinic. The only way we'll be able to offer bulk billing for GP consults and stay afloat is to limit appointments to 12 minutes.

There are options for Care Plan and Health Assessments which are automatically longer, however can only be accessed once every 3 months. Holly can offer longer appointments but of course there is still a gap on her services (stupidly, the Government haven't included Nurse Practitioners in the new scheme ). Discuss with our team whether uoure eligible to access a Care Plan.

Our greatest concern with this - Mental Health! We have yet to see exactly how this will roll out - the Government are actually taking away the billing items that allow you to access longer appointments for a more in depth mental health service - it maybe the mental health services that derail our attempts for bulk billing! We'll check back jn 3 months..
Regards
Dr Kris and “The Family”
Boston Bay Family Health Practice

(Share far and wide people.. lets make sure everyone knows what’s happening come 1 November.. most of what we’re talking about applies to all of Australia not just BBFHP and Port Lincoln)ers

BULK BILLING BUT..Okay.. so first things first.. Respect is a two way street. We are returning to bulk billing purely ou...
13/10/2025

BULK BILLING BUT..

Okay.. so first things first.. Respect is a two way street.

We are returning to bulk billing purely out of respect for our patients. The majority of our patients are Mum, Dad and 2.3 kids.. or the Grandparents.. or the young adults starting out in life and career - you can see why we understand the need for affordable healthcare! We are moving back to bulk billing simply because we respect our patients and understand the economic situation we all find ourselves in.

But we ask for - and expect - that respect coming back to us. The privilege and luxury of bulk billing will only be offered to our Clinic patients - we won't be taking on new patients. As you’re aware, it's already hard enough to get to see us - we won't be taking on a bunch load of new patients just because we’ve moved to bulk billing. The only ways you’ll get to be or remain a BBFHP patient is by following the rules.. we mentioned them yesterday, here they are in detail..

1 The only new patients we accept are pregnant families. When a pregnant woman comes to us for care, we assume she brings all of her family with her. New pregnant families are always welcome (we love babies 👶 ).

2 All new and existing patients will need to be registered to BBFHP under My Medicare. We are your primary clinic - its the only way we are able to access some of the incentives that are allowing us to trial this bulk billing. If you are not registered to BBFHP under My Medicare (it shows up on your Medical Records) you will not be able to access an appt with us.

and

3 You will need to have all outstanding accounts paid by 30 November 2025. If your accounts aren’t paid in full before this date then you will be unable to access an appt with BBFHP.

4 It goes without saying, we expect you to treat our staff and our other patients with respect - this means in person, on the phone, before an appt, after an appointment. We hope the level of frustration drops with the introduction of bulk billing - but please be aware there will be no tolerance for rudeness or anger. These people will be asked to find a different clinic.

I’m sorry we have to document some of this stuff. 97% of Patients are warm and friendly, treat everyone with respect and pay their accounts immediately. This is just for th 3% who make life harder for everyone else.

Dr Kris and “the Family”
Boston Bay Family Health Practice

(We will maintain a “wait list”. If someone leaves the clinic we’ll replace them but it won't be a ‘luck of the draw’ thing - replacements will be taken from our wait list, and will be based on how polite and friendly you were to our staff when you first rang for an appointment but had to be refused.)

(Share far and wide people.. lets make sure everyone knows what’s happening come 1 November.. most of what we’re talking about applies to all of Australia not just BBFHP and Port Lincoln)

Address

10 New West Road
Port Lincoln, SA
5606

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61886831800

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OUR HISTORY

Boston Bay Family Health Practice was founded in 2009 by Dr Kris Bascomb and her Daughter & the Practice Manager, Mrs Sally Redden.

With a passion for obstetrics, women's health, paediatrics and quality rural medicine, they embarked on creating a medical clinic where patient experience was the focus.

From opening day, it was only a few short weeks before the Clinic was in full swing and the patient load was long and arduous to manage alone. Some days Kris would have a full day in theatre and then an evening of emergency appointments - with Kris and Sal not finishing till 8/9pm more than once or twice a week for a year or two... but love of the job kept them going along with the hope of another GP joining our team! In 2012 Boston Bay Family Health Practice was accredited as a training post & accepted their first registrar placement. Then in 2015 Dr Janssen joined as a qualified GP anesthetist. Now, just shy of 10 years since that first day in February 2009 they boast 2 full time GPs, 3 full time GP Registrars, an intern and medical student placements along with 5 nursing staff and 4 administration staff - and they couldn’t be more proud of how far they have come!