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I-Help Disability Services

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I-Help Disability Services

Welcome to IHDS - We offer high quality disability services across Melbourne

24/04/2026

Why do house fires often start in the kitchen?

In this Episode 3 highlight of Outreach, Tim shares why the kitchen is one of the most common sources of house fires and how simple, everyday habits can quickly become dangerous.

From paper towels left too close to stovetops to candles or incense near curtains, small oversights can lead to serious consequences.

The good news is that most house fires are preventable.

Tim also highlights the importance of clear fire safety planning, especially for people with disabilities who may need additional support understanding alarms and emergency responses.

🎧 Watch the clip and help spread the word:
Who in your network should know about this?

Watch or listen to the full episode on Youtube or Mixcloud:
YouTube🎥: https://www.youtube.com/watch?v=7cySm6Mp03I
MixCloud🎧: https://www.mixcloud.com/WestsiderRadio/outreach-episode-3/

Outreach is a show dedicated to aged care, disability, and the power of community connection, proudly brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider Newspaper.

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

23/04/2026

Assistive Technology: The Importance of After-sales Service & Support

In this Episode 3 highlight of Outreach, Hal Zhou from Able Living explains why the responsibility doesn’t end when the product leaves the store.

Assistive technology supports daily living, so when issues come up, providers and home care teams need to work together to resolve them quickly.

Sometimes it’s a simple adjustment or more training to get the most out of the equipment.

Either way, ongoing support is essential.

🎧 Watch the clip and help spread the word:
Who in your network should know about this?

Watch or listen to the full episode on Youtube or Mixcloud:
YouTube🎥: https://www.youtube.com/watch?v=7cySm6Mp03I
MixCloud🎧: https://www.mixcloud.com/WestsiderRadio/outreach-episode-3/

Outreach is a show dedicated to aged care, disability, and the power of community connection, proudly brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider Newspaper.

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

20/04/2026

Why aged care/NDIS participants face greater danger in house fires

In this Episode 3 highlight of Outreach, Tim from the Country Fire Authority (CFA) Victoria breaks down the real risks.

Tim and the CFA help people be as proactive in preventing, detecting, and escaping house fires, which leads to better outcomes.

For people with limited mobility, those relying on assistive technology, or anyone who removes hearing aids at night, the ability to detect and respond quickly can be significantly reduced.

Outreach is a show dedicated to aged care, disability, and the power of community connection, proudly brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider Newspaper.

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

17/04/2026

Got Aged Care or NDIS funding for Assistive Technology but not sure where to start? 🤔

In this highlight from Episode 3 of Outreach, Hal from Able Living shares one of the most important pieces of advice in assistive technology:
The right Case Manager or Support Coordinator can change your life.

This space is complex, with countless options, providers, and pathways. But having the right person guiding you can help you maximise your funding, make informed choices, and ultimately improve your quality of life.

Because it’s not just about having funding… it’s about knowing how to use it.

🎧 Watch the clip and join the conversation:
Have you had a great (or not-so-great) experience with a Case Manager Support Coordinator?

Outreach is a show dedicated to aged care, disability, and the power of community connection, proudly brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider Newspaper.

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

15/04/2026

Vibrating smoke detectors for the hearing impaired 🚨

In this highlight from Episode 3 of Outreach, Tim from CFA Victoria highlights how inclusive technology is improving fire safety for people with hearing loss.

These specialised smoke alarms use vibrations and flashing strobe lights when smoke is detected to alert people with hearing loss, even while they’re asleep, so they receive the earliest possible warning.

Support is available through the Victorian Smoke Alarm Scheme, helping eligible Deaf and hard of hearing individuals access this life-saving equipment.

Applying is simple. Complete the short online form or contact Expression Audiology for alternative options:
Website: https://www.expression.com.au/services/smoke-alarm-subsidy
Email: audiology@expression.com.au

🎧 Watch the clip and help spread the word:
Who in your network should know about this?

Watch or listen to the full episode on Youtube or Mixcloud:
YouTube🎥: https://www.youtube.com/watch?v=7cySm6Mp03I
MixCloud🎧: https://www.mixcloud.com/WestsiderRadio/outreach-episode-3/

Outreach is a show dedicated to aged care, disability, and the power of community connection, proudly brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider Newspaper.

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

14/04/2026

What if assistive technology could come to you? Faster, easier, and stress-free

In this highlight from Episode 3 of the Outreach podcast/radio show, Hal from Able Living shares a game-changing approach: transforming ex-ambulance vehicles into fully equipped mobile showrooms.
Instead of spending hours setting up beds, recliners, and wheelchairs inside a client’s home, everything is ready to go, right there in the van.

A huge win for elderly Australians, NDIS participants, and the teams supporting them, making access to essential equipment quicker, smoother, and far less disruptive.

🎧 Watch the clip and tell us:
Would mobile showrooms like this make a difference for you or someone you support?

Watch or listen to the full episode on Youtube or Mixcloud:
YouTube🎥: https://www.youtube.com/watch?v=7cySm6Mp03I
MixCloud🎧: https://www.mixcloud.com/WestsiderRadio/outreach-episode-3/

Outreach is a show dedicated to aged care, disability, and the power of community connection, proudly brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider Newspaper.

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

13/04/2026

🎙️ OUTREACH | Episode 3 – Out now on YouTube and Mixcloud!

A fresh episode of Outreach has just dropped, a show dedicated to aged care, disability, and the power of community connection, proudly brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider Newspaper.

YouTube🎥: https://www.youtube.com/watch?v=7cySm6Mp03I
MixCloud🎧: https://www.mixcloud.com/WestsiderRadio/outreach-episode-3/

✨ Hal, Director of Able Living, joins us to talk through the evolving world of mobility equipment and assistive technology — what’s available today and the innovations changing how people are supported.

✨ Tim from the Country Fire Authority (CFA) shares practical, easy-to-apply advice on home fire safety, with a focus on protecting those most at risk.

Important links:

* https://www.cfa.vic.gov.au/plan-prepare/your-local-area-info-and-advice/e-learning

* https://emergency.vic.gov.au/respond/

* https://www.abc.net.au/emergency

We will be releasing highlight clips on all of our socials, so be sure to look out for those!

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

07/04/2026

🎙️ OUTREACH | Episode 3 – Coming Soon!

We’re back this week with another powerful episode of Outreach, which is a show dedicated to aged care, disability, and the power of community connection, brought to you by Gratitude Home Care, I-Help Disability Services, Westsider Radio & The Westsider newspaper.

✨ In this episode, Hal, Director of Able Living, shares insights into mobility equipment and assistive technology, exploring the current landscape and what new innovations are emerging.

✨ We’re also joined by Tim from the Country Fire Authority (CFA), a volunteer-based fire and emergency service in Victoria, who discusses fire safety for people at higher risk, including practical advice around reducing fire hazards in the home.

Episode 3 is coming very soon, so be sure to watch this space!

If you would like to share your story, send through an expression of interest to Marcus or Brian on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

03/04/2026

Easter period office hours update

The I-Help Disability Services office will be closed on Friday, April 3 due to the Good Friday public holiday and Monday, April 6 due to the Easter Monday public holiday. The office will reopen on Tuesday, April 7.

For any urgent support needs, our emergency contact numbers will remain available throughout the closure period.
Thank you and we wish everyone a safe and enjoyable Easter break.

31/03/2026

Reframing “Goals” in the NDIS and Disability Sector

Liz Wheeldon, Founder of CircleTalk, shares a fresh perspective on the use of the word “goals” within the NDIS/disability sector. She explains how traditional goal-setting language can sometimes feel triggering or overwhelming for participants, and why she has shifted to using “things you want to do” within the CircleTalk app.

This is part of Episode 2 of the Outreach podcast/radio show brought to you by Gratitude Home Care, I-Help Disability Services and Westsider Radio.

If you would like to share your story, send through an expression of interest to Marcus Cook or Brian Peel on:
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

26/03/2026

We had an amazing time at the Thrive Together Network Melbourne 2026! I-Help Disability Servicesand Gratitude In-Home Care were proud to host a table and be part of such an inspiring day. It was filled with meaningful connections, engaging conversations, and the opportunity to meet so many incredible people within the disability and aged care community. We loved sharing the supports and services we provide, and were especially excited to introduce our new podcast/radio show, Outreach 🎙️ — a platform dedicated to real stories, insights, and voices from across the sector. If you’re passionate about sharing your journey or experiences, we’d love to hear from you and feature your story on Outreach. 💬 Get in touch with Marcus or Brain to be part of the conversation! t
📧 Marcus@ihds.com.au
📧 Brian@gihc.com.au

Address

84 Hotham Street
Preston, VIC
3072

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://i-helpdisability.com.au/

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At i-Help we are

Honest in our relationships, and honest in our conduct.

Customer focused in our services, and creative in our solutions.

Liable in all our work, and responsible for our actions.

Thoughtful of your choices, and embracing of diversity.

Wholehearted about our work, and driven by our vision and values.

Our vision is a world where people with disability are equal citizens.

Mission

Our mission is to provide quality, sustainable and flexible services that uphold human rights and create opportunities, empowering you to live the life you choose.

Our Plan

I-HELP reflects our need to continue driving service transformation, to maximise the value we add for people with disability in the National Disability Insurance Scheme (NDIS) environment, and to remain competitive.

At I-HELP, we understand that you, along with your family and support networks, want to tailor all care and assistance to your needs, from a provider(s) of your choice.

This is why I-HELP is motivated to continue to modernise our services so that clients and staff choose us, based in our demonstrated performance, along with what we stand for.

It is our expectation that, in future :

Customer demand for high quality, innovative and diverse services will continue to increase.

Staff engagement and effective management will be needed for I-HELP to be an ‘employer of choice’.

Financial sustainability, service excellence and the reputation of our staff will become a part of our fundamental Norm.

Engagement with customers, community and stakeholders will be clear and consistent with our vision, mission and values.

Most importantly, that we will remain a strong voice in the journey towards achieving human rights/Multicultural for all people with disability. In short, it is our expectation that will we deliver the I-HELP promise: empowering you to live the life you choose and be independent.